Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic

Muna Atiq Bushawaf

Dubai,UAE

Summary

  • A highly skilled professional with extensive expertise in contracts and procurement management, demonstrating exceptional supervisory and managerial skills. Adept at negotiating with suppliers and maintaining strong customer relations, ensuring efficient communication and quick problem-solving in dynamic environments. Possesses thorough knowledge of administrative systems and procedures, complemented by excellent telephone skills and a commitment to teamwork. Career goals include leveraging negotiation skills to enhance organisational efficiency and drive successful outcomes.

Overview

26
26
years of professional experience
1
1
Certification

Work history

Purchase Officer

R o a d s & T r a n s p o r t A u t h o r i t
Dubai, UAE
07.2008 - Current
  • Supervising procurement operations and staff (buyer) total all RTA IT purchases.
  • Manage all aspects of RFQ, the competitive bidding process and the negotiation and award of contracts to vendors.
  • Calculating price discounts, and processing purchase orders, following up with credits and resolution of invoicing discrepancies
  • Responsible for the analysis of the requisition, specifications, pricing, delivery and reports for quality.
  • Supplier Identification and Selection.
  • Work with the existing suppliers for the improvement of the performance and identify the other alternative suppliers to maintain the requirements of the RTA.
  • Develop outstanding vendor relationships. Extensive experience purchasing from local and international markets.
  • Developed source agreements that increase profits by standardizing contracts
  • Participated in meetings with the suppliers to improve the performance.
  • Scoped out new vendors, leading to an expanded supplier network.
  • Coordinated purchasing activities to ensure timely delivery of goods.
  • Developed effective working relationship with vendors through open communication channels.
  • Managed supply chain risks, minimising potential issues.
  • Achieved cost reductions with meticulous negotiations.
  • Ensured compliance with industry standards through rigorous quality checks on purchases.
  • Maintained accurate records by diligently updating the purchase database.
  • Liaised with finance department to reconcile invoices accurately and promptly.
  • Collaborated on tenders, resulting in successful bids.
  • Compiled, stored and maintained purchasing records on GRP.
  • Managed daily internal and external purchasing queries using GRP.
  • Mentored and motivated junior procurement staff to consistently meet and exceed department KPIs.


Quality & Support Unit

D u b a i M u n i c i p a l i t y
Dubai, UAE
09.2005 - 05.2008
  • Assist in Dubai Excellently Award
  • Prepared internal system to follow up project, tender and negotiation.
  • Handle selling tender’s documents to customer.
  • Organize major and minor tender committee.
  • Attend committee of opening of major and miner tender

Admin Support

D u b a i M u n i c i p a l i t y
Dubai, UAE
09.2005 - 05.2008
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Oversaw daily operations to achieve high productivity levels.
  • Preparing purchase activity report weekly, monthly and yearly in GRP.
  • Preparing Buyer Activity report monthly in GRP.
  • Communications & correspondence with all DM sections and unite who submit purchase requisition.
  • Follow up with buyer for delay purchase requisition.
  • Study category and arrange the distribution to buyer.
  • Control the cancellation and closing of purchase requisitions in GRP
  • Preparing Dm supplier report.
  • Handel inquire of internal external customers throw phone or mail or fax.
  • Coordination of purchase monthly meeting.
  • Awarding the win and loss suppliers by auction in Tejari online.

Receptionist

T e j a r i
Dubai, UAE
10.2002 - 09.2005
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Utilised multi-line telephone system to manage incoming calls effectively.
  • Maintained an organised reception area for a professional business environment.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
  • Maintained accurate logs of visitor entries for security purposes.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Delivered front of house duties with warm and professional manner.
  • Kept reception area clean and neat to give visitors positive impression of the company.

Sales Secretary & Administration

T e j a r i
Dubai, UAE
10.2002 - 09.2005
  • Achieved professional atmosphere by maintaining tidy work environment.
  • Took meeting minutes accurately, ensuring clear communication among team members.
  • Increased efficiency by streamlining administrative processes.
  • Ensured seamless operations through proactive problem-solving.
  • Coordinated with suppliers, improving supply chain dynamics.
  • Collaborated with sales team, resulting in effective strategies.
  • Maintained detailed sales reports for performance tracking.
  • Met deadlines by managing workload independently.
  • Kept and updated digital and physical financial records.
  • Kept up-to-date general ledger, balancing out transactions.

Customer service assistant

G u l f A g e n c y C o m p a n y
Dubai, UAE
08.1999 - 10.2002
  • Handled administrative tasks such as invoicing and filing, reducing workload for senior staff.
  • Reduced errors in invoicing by streamlining data entry processes.
  • Enhanced customer satisfaction with timely and accurate invoicing.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Completed customer orders with speed and accuracy.

Education

Arts -

Zabeel High School
Dubai UAE

Office Technology Program - Certificate Diploma

Higher Colleges of Technology
Dubai,UAE

Skills

  • Good communication skills
  • To overcome the difficulties of working in a flexible manner and to find quick solutions
  • Supervisory and managerial skills with respect to contracts and procurement
  • Highly skilled in negotiating with suppliers
  • Thorough knowledge of systems and procedures for the administrative work, professional and technical
  • Reporting to the letter of contractual
  • Work in team
  • Negotiation
  • Telephone skill
  • Customer relation

Languages

Arabic
Fluent
English
Fluent

Certification

- e-correspondence follow up system- DM training centre

- Indoor Auditing for (ISO 9011:2000)-DM training centre

- Administration of the time and the self and the control on pressure of the work-DM training centre

- Workshop work of the institutional evaluation reconciled for requirements of the radar-DM training centre

- Effective lecturer the use Ms outlook–DM training centre

- ICDL Certificate

- ExecuTrain – Power Point2000 Beyond Basics

- Rational Software – Practical Excel for Business Users

- NADIA Training Institute - Secretary (effective telephone, communication skills, self correspondence and secretarial skills)

- Spearhead Training – Team Building

- The British Council – General English

- AlTalai Cultural Institute – Intensive computer accounting course

- 1998 Hotel intercontinental Dubai – graduate work placement (4 week) from Dubai Women’s college

Timeline

Purchase Officer

R o a d s & T r a n s p o r t A u t h o r i t
07.2008 - Current

Quality & Support Unit

D u b a i M u n i c i p a l i t y
09.2005 - 05.2008

Admin Support

D u b a i M u n i c i p a l i t y
09.2005 - 05.2008

Receptionist

T e j a r i
10.2002 - 09.2005

Sales Secretary & Administration

T e j a r i
10.2002 - 09.2005

Customer service assistant

G u l f A g e n c y C o m p a n y
08.1999 - 10.2002

Arts -

Zabeel High School

Office Technology Program - Certificate Diploma

Higher Colleges of Technology

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Muna Atiq Bushawaf