Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Personal Information
SalesAssociate
Muna Kumari Kandangwa

Muna Kumari Kandangwa

Tourist club

Summary


Sales professional with proven track record in driving high-performance sales teams and exceeding targets. Known for strong team collaboration and adaptability to changing needs. Reliable in delivering results and skilled in customer relationship management and persuasive communication.

Overview

20
20
years of professional experience

Work History

Sales Associate

Big Ticket LLC
08.2012 - Current
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assist customers in understanding raffle prize,promotion,and product..
  • Handle customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Operated point-of-sale systems, processing transactions accurately and swiftly.
  • Maintained compliance with company procedures, contributing to a safe shopping environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Cashier

THAI EXPRESS CHAIN RESTAURANT(Jawad group of co.)
08.2010 - 07.2012
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Used POS system to enter orders, process payments and issue receipts.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Built relationships with customers to encourage repeat business.

Sales Assistant

JOHN PLAYER FASHION
02.2005 - 07.2008
  • Assisted customers in selecting fashion items, enhancing overall shopping experience.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Established effective communication channels between sales and warehouse teams, streamlining order fulfillment.
  • Negotiated with suppliers to secure merchandise at competitive prices, improving profit margins.
  • Updated product displays regularly, keeping store appearance fresh and appealing.
  • Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.

Education

Certificate of Higher Education - Business and administrative

TRIVHUWAN UNIVERSITY OF NEPAL

Skills

  • Customer service oriented
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Professional demeanor
  • Relationship building
  • Verbal/written communication
  • Conflict resolution
  • Sales expertise
  • Adapt to diverse groups
  • Policy and procedure adherence
  • Excellent communication skills verbal and written

Additional Information

Personal Detail:-

Muna Kumari Kandangwa

Date of birth :-10/03/1985

Status :-Single

Nationality :-Nepali

Gender :-Female

Passport detail:-BA0137474

Place of issue :-Morang Nepal

Date of issue :- 2/08/2023

Date of Expiry :-1/08/2033

Visa Status :-Employement


Declaration:

I hereby declare that the above given details are true and genuine to the best of knowledge.


Languages

English
Advanced
C1
Hindi
Advanced
C1

Timeline

Sales Associate

Big Ticket LLC
08.2012 - Current

Cashier

THAI EXPRESS CHAIN RESTAURANT(Jawad group of co.)
08.2010 - 07.2012

Sales Assistant

JOHN PLAYER FASHION
02.2005 - 07.2008

Certificate of Higher Education - Business and administrative

TRIVHUWAN UNIVERSITY OF NEPAL

Personal Information

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Muna Kumari Kandangwa