Munawar Zeb
Sharjah
Summary
Courteous Passenger Service Agent boasting [5] years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction.
Overview
8
8
years of professional experience
Work History
Passenger Services Agent
Sharjah aviation services
Sharjah, United Arab Emirates
01.2019 - Current
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
Salesman
Paris vally perfumes
Sharjah, United Arab Emirates
05.2016 - 01.2019
- Generate sales report each week and submitting them to management
- Utilize all available resources to reach out the prospects and attempt to turn that prospect into customers
- Update client information in the company contact database
- Responsible for marketing, and monitoring, promoting and profitably selling product and services to existing for potential customers.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Diploma of Associate Engineering - civil -
01.2016
Bachelor of Science -
01.2015
Secondary School Certificate -
01.2013
Skills
- Customer Service Management
- Baggage handling
- Strong Organization
- Emergency Procedures
- Check-in procedures
- Airline Policies
- Travel documentation
- Excellent skills on operating systems, MS Office, Ms Excel
- Have ability to understand the events, situations, speeches and discussions
- Experience of using latest enabling technology for the promotion of work like computer, Internet services, cellular services, printer and scanning equipment's etc
- Impressive Typing and self-adjustment in every possible circumstance
- Have a very good connection in local markets of UAE
- Passenger Assistance
Languages
Fluent in English, Hindi and Urdu, Arabic
Personal Traits
- I'm a very diligent person. I'm good at applying myself to tasks.
- I'm pretty easy-going. I find it easy to get along with people.
- I'm very hard working. I put a lot of effort into what I do.
- I pride myself in being honest, because I believe it is important.
- My loyalty can be relied upon, and I will not disappoint you.
- I'm very methodical. I take care over my work.
- I'm very motivated, and love doing what I do.
- I'm very punctual. I always arrive at work on time.
- I'm very conscientious. I take care to make sure I do a good job.
Authentication
I hereby certify that all the information herein stated is true and correct to the best of my knowledge of my availability.
Personal Information
- Date of Birth: 10/01/94
- Nationality: Pakistani
- Driving License: UAE manual driving license of light vehicle.
- Marital Status: Single
- Religion: Islam
- Visa Status: Employment
Hobbies and Interests
- Looking into new experiences
- Arts & Crafts
- Undertaking Challenges
- Watching Sports especially Cricket
- Reading different Newspaper's & International Magazines (Newsweek, Time, Business Recorder)
- Talk shows, News and Independent views.
Timeline
Passenger Services Agent
Sharjah aviation services
01.2019 - Current
Salesman
Paris vally perfumes
05.2016 - 01.2019