Munazza Shoukat
Dubai,UAE
Summary
Offering strong communication and interpersonal skills with knack for building relationships. Knowledgeable about customer service, problem-solving, and teamwork, with focus on achieving sales targets. Ready to use and develop negotiation, time management, and customer engagement skills in Client engage role.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Sales agent
Golden crown real estate
Dubai, United Arab emirates
03.2024 - Current
- Maintained detailed records of sales activities for accurate forecasting.
- Collaborated closely with marketing team to develop sales strategies.
- Liaised effectively between customers and internal departments to facilitate smooth transactions.
- Navigated challenging negotiations successfully whilst maintaining strong relationships with clients.
- Resolved customer complaints promptly, ensuring customer satisfaction.
- Performed regular follow-ups with prospective customers, leading to increased conversion rates.
- Devised pitches and presentations targeted to client needs for improved deal closing.
Customer care representative
Telenore pakistan
Sargodha, PPakistan
05.2023 - 02.2024
- Prioritised tasks to meet and exceed company objectives and goals.
- Established rapport with customers to encourage repeat business.
- Managed high-volume customer inquiries in a professional manner.
- Tracked market trends, influencing product development decisions.
Education
High School Diploma - Computer scinces
The Reader collage
Sargodha/Pakistan 09.2020 - 05.2022
Skills
- Telesales proficiency
- Confident presentations
- Lead generation
- New business generation
- Sales closing techniques
Languages
English
Upper intermediate
Urdu
Fluent
Hindi
Fluent
Punjabi
Fluent
Timeline
Sales agent
Golden crown real estate
03.2024 - Current
Customer care representative
Telenore pakistan
05.2023 - 02.2024
High School Diploma - Computer scinces
The Reader collage
09.2020 - 05.2022
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