Aboobaker Muneeb Ali
Dubai,UAE
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Administrative executive
Apple Mart
Mangalore, India
11.2020 - 12.2021
- Screened incoming phone calls and relayed detailed messages.
- Built positive relationships with customers and clients to maintain outstanding service provisions.
- Photocopied and printed presentations and reports for meetings.
- Greeted and checked in visitors for smooth, professional reception support.
Customer support representative
Concentrix - Razor pay
Bangalore, India
01.2022 - 11.2023
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Processed inbound customer calls, providing information on service or product upgrades
- Listened actively to offer accurate information and best solution to their needs.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Built customer rapport by providing friendly, genuine service, increasing customer retention 90%.
- Answered 30+ telephone calls per day with professionalism.
Education
Bachelor of Engineering (B.E.) - Civil Engineering
AJ Institution of Engineering and Technology
India 02.2016 - 07.2020
12th - Physics, chemistry, maths, statistics (PCMS)
Canara PU college
India 04.2015 - 08.2016
Skills
- Office inventory management
- Microsoft Office proficiency
- CRM
- SQL programming
- Customer retention
- Team management
- Problem solver
- Complaint resolution
- Relationship-building
- Time management
- Problem-solving
- Communication skills
- troubleshooting
- Leadership
Accomplishments
- Won "Friendliest Customer Service Agent" Award in 202
- Won first place in DEBATE in technical competition held at AJIET
- Won third place in 'Mini Project' at College level
Languages
English
Hindi
Kannada
Malayalam
Tulu
Beary
Custom
- Complaint Resolution
- Effective Communication
- Teambuilding & Training
- Flexible
- Patience & Empathy
- Ability to Keep Calm under Pressure or in Stressful Situations
Affiliations
- Learning new skills
- Volunteering
- Exploring new places
Quote
You often meet your fate on the road you take to avoid it.
French proverb
Timeline
Customer support representative
Concentrix - Razor pay
01.2022 - 11.2023
Administrative executive
Apple Mart
11.2020 - 12.2021
Bachelor of Engineering (B.E.) - Civil Engineering
AJ Institution of Engineering and Technology
02.2016 - 07.2020
12th - Physics, chemistry, maths, statistics (PCMS)
Canara PU college
04.2015 - 08.2016
Similar Profiles
VERON LAWRENCE PINTOVERON LAWRENCE PINTO
Retail Sales Worker (Part Time) at Apple MartRetail Sales Worker (Part Time) at Apple Mart
Jatinder Pal SinghJatinder Pal Singh
Product Lead (AI/ML ) at Apple(Apple Information Security)Product Lead (AI/ML ) at Apple(Apple Information Security)
April GeeslinApril Geeslin
Owner/Operator at Apple + Lo Boutique/The Beauty Bar by Apple +LoOwner/Operator at Apple + Lo Boutique/The Beauty Bar by Apple +Lo
Krishanthus ManoharanKrishanthus Manoharan
Restaurant supervisor at Four Seasons HotelRestaurant supervisor at Four Seasons Hotel
Sheshmani SharmaSheshmani Sharma
Area sales executive at Imperial Medcare Pvt.LtdArea sales executive at Imperial Medcare Pvt.Ltd