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MUNEER ABDURAHMAN
CIO
Dubai
Summary
Seeking a challenging career that utilizes my area of competence and enriches my knowledge and 16 years of experience. It gives me a chance to build and manage a techno-functional team that contributes towards the growth of the organization by implementing the Digital Solutions that are aligning with the business.
Experienced CIO with over 16 years of experience in Retail & Ecommerce industry. Excellent reputation for resolving problems and improving customer satisfaction.
Head of IT & Ecommerce with strong background in life-cycle and information technology project management methodologies. Skilled in senior-level metrics reporting to support and integrate divergent data sources and monitor performance strategy. Leverages extensive network infrastructure and process knowledge to meet operational goals.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
CIO
NESTO Group -Retail. (Western International Group)
Dubai
09.2006 - 10.2020
- Configured and implemented IT initiatives to produce measurable business value.
- Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
- Implemented SAP ECC, IS-Retail in 2010 and Converted to SAP S4HANA in 2019.
- Implemented customer loyalty program called INAAM at NESTO and deployed a solution on Personalize Customer Engagement with AI-Powered Marketing Solution with the name INSIGHT+
- Implemented LS Retail POS system and integrated with SAP ERP. LS Retail POS/Microsoft Nav & Conversion to LS Central.
- Successfully implemented various Digital Transformation projects such as SAP ECC –IS RETAIL, Managed SAP ECC Conversion to S4HANA 1909 Project, SAP BW ON HANA, SAP SCM FOR EWMS, SAP CAR, FIORI, SAP BO Dashboards, SAP PO 7.5, and SAP SOLMAN 7.2.
- Created long-range IT plan to support projected growth and requirements for added capacity.
- Built IT infrastructure to support key business strategies and evolving processes.
- Led agile teams to deliver products quickly and to respond to user requirements.
- Implemented AI Powered Customer Experience Solutions.
- Successfully deployed OMNI –CHANNEL RETAIL ENTERPRISE IT SOLUTIONS & Real time POS integration.
- Reported monthly to BOD on budget, in-flight initiatives and upcoming projects.
- Groomed team talents through robust professional development program and training opportunities.
- Managed techno-functional project to build B2C mobile applications and websites on both hybrid and native platforms.
- Analyzed financial investment in IT systems, potential return on investment and impact on productivity.
- Project Head : MATAJAR BY NESTO E COMMERCE. Technology: MEAN Stack (MongoDB Express Framework Angular Node), Android & iOS Native.
- Aligned IT solutions and deliverables with company strategic vision.
- Resolved workflow issues to optimize team productivity and improve delivery times.
- Implemented Self Shopping Solution on a Live Retail environment at NESTO
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- Head of Project On-Prem Data Center Migration to incorporate SAP S4HANA at Western International Group.
- Implemented Retail ESL (Electronic Shelf Labels) at NESTO.
- Established positive relationships with industry leaders to gain insight into innovations and trends.
- Founder of the Tech event INSPIRIA – Innovation & Beyond at NESTO.
- Implemented Retail Queue Busting Solution from Datalogic Shop evolution.
- Implemented Retail Promotion & Loyalty management mobile application and website platform for customers.
- Participated in Retail's BIG Show in 2016, 2017,2018,2019,2020 - Or the NRF Annual Convention & EXPO, the flagship industry event of the National Retail Federation (NRF). At New York City, USA.
- Supervised multi-functional teams of technology professionals, coders and support experts.
- Tracked departmental expenditures, project schedules and team performance and progress.
- Designed internal dashboard for at-a-glance system and project status reporting.
- Evaluated IT capital budget to measure and monitor fixed asset proposals.
- Polled department heads to assess current and projected IT needs.
- Guided testing process and validation for major software releases.
- Assessed business requirements to forecast annual budgetary operational costs.
- Determined best methods for IT to support key business objectives.
Co-Founder & CIO
OFFERKART - ECommerce & Retail
Dubai
11.2020 - 12.2021
- Established foundational processes for business operations.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Curated an Ecommerce System (OMS, Mobile Apps, Website, Payment Gateway integration, Digital Marketing, SEO, Customer engagement Tool) from the scratch.
- OFFERKART E‑commerce customer application: An online hypermarket application, which has multiple delivery systems, product category system, Campaigns, Promotion management, Order tracking, advanced E Commerce mobile App features etc.
- Developed using JAVA,KOTLIN,RETROFIT,JSON,REST APIs, iOS:SWIFT, MVP architecture, GIT, Firebase, Google Analytics, You Tube API, Google Map API, WhatsApp Chat integration, AWS. URL: https://play.google.com/store/apps/details?id=com.offerkart.customer
- Managed Implementation of Order management system in Php Laravel.
- Implemented Order picking application for pickers.
- Implemented Driver's mobile application with customer navigation in 2gis map for Easy delivery (Android) with route optimization feature.
- Omni Channel Inventory management system for both Retail Store and Ecommerce
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Introduced new methods, practices and systems to reduce turnaround time.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Identified business development challenges and customer concerns for proactive resolution.
- Implemented Retail technologies at MARSO the retail division of OfferKart.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Directed technological improvements, reducing waste and business bottlenecks.
- Oversaw business-wide changes to modernize procedures and organization.
- Increased business profits by streamlining processes and trimming unnecessary positions.
IT Director & Head of ECommerce
Meridian Group - aanacart.com(ECommerce), Meridian Express Logistics.
Dubai
01.2022 - Current
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Implemented AANACART.COM E‑commerce application - An online FRESH & GROCERY application with advanced E Commerce Web site and mobile App features. Technology: MAGENTO, JAVA,KOTLIN,RETROFIT,JSON,REST APIs, MVP architecture, GIT, Firebase, iOS : SWIFT, Google Analytics, You Tube API, Google Map API, WhatsApp Chat integration.
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Project Director- Implementation of AI Powered Customer Experience Solution: MoEngage
- Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
- Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
- Planned and executed large-scale CX/UX development/improvement projects in coordination with external service providers.
- Created supporting project documentation and planned work streams; tracked and reviewed product work/direction on a regular basis.
- Led the prioritization of product development needs.
- Cultivated highly-regarded technology services organization that sustained culture of respect, collective pride and individual and group professional development.
- As head of Ecommerce guided the development of an electronic footprint. Utilized online marketing, web presence, and social media, developed and implements a strategic plan to drive sales for the company.
- Conceptualized, recommended, and analyzed the strategic E-commerce function.
- Led online P&L, the delivery of profitable sales growth through managing merchandise in the online channel, and execution of a world-class customer experience that is consistent with the Brand strategy in UAE markets.
- Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
- Implemented tools to analyze customer acquisition and retention KPI.
- Developed the mobile application with customer centric approach to provide unique customer experience.
- Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
- As Head of Ecommerce - led the implementation of new business strategies and new partner relationships to increase the reach of the Brand online.
- Developed new business strategies, tactical plans, and detailed business cases for new business development to rationalize resource investments.
- Responsible for delivering the underlying profitability through developing knowledge of key cost drivers from the P&L.
- Analyzed web metrics and made recommendations to improve website performance including new ways to drive website traffic and revenue opportunities.
- Compiled and analyzed search data and metrics to make decisions regarding business strategy.
- Performed click-through rate, conversion, spending, and creative analysis to identify growth/optimization opportunities.
- Designed Tailored campaigns by analyzing the buying habits of the customers with the help of AI powered ML Algorithms.
- Executed product strategy based on strategic objectives, customer needs, and Brand M&As.
- Heard the voice of the customer (and our associates) and represented it while working with various teams to build products that provide an unparalleled shopping experience by putting the customer first by identifying their current and future needs, pain points, and dreams.
- Communicated product priorities/direction to relevant stakeholders.
- Managed collaboration between teams (internal/external), and ensured accountability and ownership throughout the project work.
- Designed, tested, and managed customer-facing digital products to execute the vision of taking customer interaction to a new level, across multiple platforms by implementing customer engagement tool MoEngage.
- Conducted customer research and determined the user’s story. Drafted and built digital product concepts, MVPs and staged products independently; conducted A/B tests and deep dives into customer behavior/interaction (with data) to uncover opportunities and drive business success.
- Stayed abreast of technology advancements, emerging standards and IS regulations to meet strategic technology goals.
- Performed regular audits and tests of infrastructure and applications.
- Prioritized framework to evaluate technology and regulate communication with business stakeholders.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Build a mechanism to monitor business process & system alignment.
- Coordinated multiple projects, defined scope and managed milestones.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Grow digital products and services continuously to ensure our ultimate objective: state-of-the-art experiences.
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
- Communicated regularly with customers concerning data exchange and technology integration.
- Implemented Retail systems at Verde Fresco at JVC, Dubai - the retail division of meridian group.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
ABAP PROGRAMMER
SAP - iSquare Technologies Pvt Ltd
Bangalore
01.2006 - 05.2006
- Responsible for gathering of SAP requirements and specifications, analyzing, designing, coding testing, configuring, deploying SAP Objects
- ABAP Dictionery & ABAP Objects
- Internal Tables, SAP Net weaver & ABAP Tools
- Enhancements and Modifications, Webdynpro for ABAP
- SQL Statements including update strategies
- SAP Xi Middleware integration & IDOCS
- Smartforms
- Retail Price Workbench implementation
- Purchase Order – Retail Form Design & Implementation.
- Increased customer satisfaction by resolving issues.
- Participated in team-building activities to enhance working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Bachelor of Engineering (B.E) - Computer Science
Visvesvaraya Technological University, P.A College
P.A College Of Engineering. Manglore, India 06.2002 - 03.2006
PMP – Project Management - Project Management
PMI (Project Management Institute )
USAHigher Secondary -
IH Higher Secondary School
Kerala, IndiaSkills
SAP ABAPDigital MarketingLS Retail POSPHP LaravelJAVA,KOTLIN,RETROFITJSON,REST APIsSAP CommerceFirebaseMEAN StackEcommerceMVPGoogleAnalyticsAPI IntegrationMagentoSAP CARNative App DevUI/UXEcommStrategyB2B & B2C Apps
Negotiation
Staff Management
Consulting
Budgeting
Program oversight
Excellent Communication
Self-Motivated
Active Listening
Analytical and Critical Thinking
Cultural Awareness
Flexible and Adaptable
Decision-Making
Business planning
eCommerce Feature Development
Waterfall methodology
Quality assurance
Risk mitigation planning
Reporting template development
Planning and Coordination
Teamwork and Collaboration
Dependable and Responsible
Business process re-engineering
Project planning and development
Advanced problem solving
Disaster Recovery Methodologies
Software Development Lifecycle
Programming Languages
Project estimation and bidding
Systems Design Documentation
Budget administration
Systems Installation, Configuration and Upgrading
Team Bonding
Startups and turnarounds background
Advanced understanding of [SAP Solutions]
API design knowledge
Algorithm implementation
Virtualization technologies
Programming
Product development
Code reviews
Agile
Advanced SAP knowledge
Gap analysis
Business process mapping
Search Engine Optimization
Workflow Analysis
Web-based reporting tools
Training and Development
Predictive modeling
Operations analysis
Competitive analysis
Multitasking Abilities
Interpersonal Communication
Infrastructure development
Security planning
Agile framework
Project lifecycle management
Organization and Time Management
Innovative
Project Management
Contiguous integration systems
Coding guidelines
Object-oriented programming
Social media platforms
Solution mock-ups
Database configuration
Software platforms
Team Building
Training and mentoring
SEM strategy development
Adobe Creative Suite proficiency
SEO proficiency
Strategic planning
Marketing strategy
Campaign management
SAP S4HANA
Accomplishments
- Self-Appraisal
- Successfully managed various Digital Transformation projects
- Program manager of the project “SAP ECC CONVERSION TO SAP S4HANA 1909” aspart of Digital Transformation journey
- Successfully Curated an E Commerce – Online Hyper market brand from the scratch
- Project Management Experience in SAP ECC , SAP S4HANA, SAP BW on HANA, SAP
- CAR, SAP IS-Retail, SAP PI/PO, FIORI, LS-Retail POS & Integration with SAP S4HANA,
- Microsoft Dynamics 365 & Business Central, B2C E Commerce on Magento, Native
- Mobile Apps, PHP Laravel, MEAN Stack
- Project Manager of LS Retail & Navision Migration to LS-Central
- B2C & B2B E-Commerce expert
- E Commerce Strategy planner
- Excellent skills of presentations and public speaking talent
- Proven expertise in E Commerce mobile Applications & Digital Marketing
- Professional
- Participated in Retail's BIG Show in 2016, 2017,2018,2019,2020, or the NRF Annual
- Convention & EXPO,the flagship industry event of the National Retail
- Federation (NRF)
- At New York City, USA
- Implemented Self Shopping Solution on a Live Retail environment
- FROM LIKE TO LOVE” – Implemented customer loyalty program called “INAAM” at
- NESTO HYPERMARKET to build closer relationship with customers
- Project Head on INSIGHT+ Solution to get deep insights into consumer behavior &business performance
- Successfully deployed a solution on Personalize Customer Engagement with AI-
- Powered Marketing Solutions to automate on tailored promotions and campaigns
- Featured in HP Retail POS Case Study & Published my interview on HP Website
- Https://valuehub.hp.com/fileadmin/downloads/Nesto_CaseStudy.pdf
- Managed techno-functional project to build B2C mobile applications and websiteson both hybrid and native platforms
- Knowledge on Real Time Digital ESL for Retail Shelf Labels
- Projects
- Project Head: OFFERKART B2C E Commerce on PHP Laravel framework and Native
- Mobile Apps
- SAP ECC Migration to SAP S4HANA at Western International Group
- Role: Program Manager
- Project Steering Committee Head at AANACART.COM E Commerce on Magento& Native Mobile Apps
- Project Steering Committee Head: Out Of Stock & Inventory Deficit Eradication
- Techno-functional Program at NESTO
- SAP BW ON HANA Project Director at Western International Group
- SAP ECC Implementation Project Manager at NESTO GROUP Retail
- LS Retail POS implementation and roll out to all GCC countries - Project Manager
- INAAM” Loyalty Program Project Manager at NESTO HYPERMARKET GROUP
- SAP CAR (Customer Activity Repository) Project Head at NESTO
- Migration to LS-Central POS & Integration to SAP S4HANA Project Manager
- Technical Project Manager: SAP EWMS Implementation at GEEPAS
- Project Head: MATAJAR by NESTO UAE B2C E Commerce
- On MEAN (Mongo DB,
- Express framework Angular Node)
- Project Manager: Data Center Migration to incorporate SAP S4HANA
- Project Manager: Retail Procurement Planning & Forecasting Solution
- Head of Project: Retail ESL (Electronic Shelf Labels) Implementation at NESTO
- Project Manager: Retail Promotion & Loyalty management mobile applicationand website platform for customers
- Project Manager: Self-Check out & POS Integration
- Founder of the event INSPIRIA – Innovation & Beyond at NESTO.
Additional Information
Self-Appraisal
- Successfully managed various Digital Transformation projects.
- Program manager of the project “SAP ECC CONVERSION TO SAP S4HANA 1909” as part of Digital Transformation journey.
- Successfully Curated an E Commerce – Online Hyper market brand from the scratch.
- Project Management Experience in SAP ECC , SAP S4HANA, SAP BW on HANA, SAP CAR, SAP IS-Retail, SAP PI/PO, FIORI, LS-Retail POS & Integration with SAP S4HANA, Microsoft Dynamics 365 & Business Central, B2C E Commerce on Magento, Native Mobile Apps, PHP Laravel, MEAN Stack.
- Project Manager of LS Retail & Navision Migration to LS-Central.
- B2C & B2B E-Commerce expert.
- E Commerce Strategy planner.
- Excellent skills of presentations and public speaking talent.
- Proven expertise in E Commerce mobile Applications & Digital Marketing Professional.
- Participated in Retail's BIG Show in 2016, 2017,2018,2019,2020, or the NRF Annual Convention & EXPO,the flagship industry event of the National Retail Federation (NRF). At New York City, USA.
- Implemented Self Shopping Solution on a Live Retail environment.
- “FROM LIKE TO LOVE” – Implemented customer loyalty program called “INAAM” at NESTO HYPERMARKET to build closer relationship with customers.
- Project Head on INSIGHT+ Solution to get deep insights into consumer behavior & business performance.
- Successfully deployed a solution on Personalize Customer Engagement with AI
- Powered Marketing Solutions to automate on tailored promotions and campaigns.
- Featured in HP Retail POS Case Study & Published my interview on HP Website. https://valuehub.hp.com/fileadmin/downloads/Nesto_CaseStudy.pdf Managed techno-functional project to build B2C mobile applications and websites on both hybrid and native platforms. Knowledge on Real Time Digital ESL for Retail Shelf Labels.
Interests
Awards & Recognition
Award : The World CIO 200 Master Award.
Recognized by : Global CIO Forum
Year : 2022. Place : Dubai, UAE
Details : The World CIO 200 Master Award from Global CIO Forum for the merits and achievements in driving organizational excellence.
Award : FINALIST THE WORLD CIO 200 SUMMIT.
Recognized by : Global CIO Forum
Year : 2022. Place : Bangkok, Thailand
Details : Honored to be selected as one of the top 200 CIO’s in the ‘World CIO Summit Grand Finale’ At Bangkok, Thailand. The selection was from 3500+ nominations from more than 40+ countries.
Award : Best Performer of the Project SAP ECC Implementation. Year : 2010
Award : Appreciation for the successful implementation of SAP BW on HANA & BO as Project Manager. Year : 2015
Award : LEGEND - Appreciation for SAP ECC Conversion to S4HANA Project. Year : 2019
Recognized by : Western International Group.
Timeline
IT Director & Head of ECommerce
Meridian Group - aanacart.com(ECommerce), Meridian Express Logistics.
01.2022 - Current
Co-Founder & CIO
OFFERKART - ECommerce & Retail
11.2020 - 12.2021
CIO
NESTO Group -Retail. (Western International Group)
09.2006 - 10.2020
ABAP PROGRAMMER
SAP - iSquare Technologies Pvt Ltd
01.2006 - 05.2006
Bachelor of Engineering (B.E) - Computer Science
Visvesvaraya Technological University, P.A College
06.2002 - 03.2006
PMP – Project Management - Project Management
PMI (Project Management Institute )
Higher Secondary -
IH Higher Secondary School