Muneer Ahmed
Dubai
Summary
Results-driven Procurement Officer offering superior research abilities, sound judgment and meticulous organizational skills. Meets internal supply needs while maintaining budget and operational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Procurement Officer
Nasir Murad Technical Services L.L.C
12.2021 - 11.2023
- Facilitate a smooth onboarding process for new clients, guiding them through product/service adoption and ensuring a positive first impression
- Act as a strong advocate for the customer within the organization, conveying customer needs and feedback to relevant teams
- Identify opportunities to upsell or cross-sell products and services to existing customers, increasing revenue and expanding the business
- Maintain regular and proactive communication with clients, providing updates, relevant information, and acting as a trusted advisor
- Conduct through needs assessments for clients, understanding their pain points and requirements to tailor solutions that meet their specific needs
- Took ownership of customer issues and followed problems through to resolution.
- Streamlined customer onboarding processes, reducing onboarding time by 20%, which improved customer satisfaction and increased the number of new clients by 10% in the first quarter.
- Assisted customers with varying questions using product knowledge and service expertise.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
Technical Support Expert
Etisalat Telecommunication
11.2015 - 10.2021
- Resolved complex technical issues by utilizing diagnostic tools and troubleshooting procedures.
- Collaborated with cross-functional teams for efficient problem-solving and knowledge sharing.
- Provided exceptional customer service by empathizing with clients'' frustrations and offering timely resolutions.
- Developed rapport with clients by addressing their needs professionally while adhering to company guidelines.
- Maintained detailed documentation of all troubleshooting steps, customer interactions, and resolutions to ensure efficient knowledge transfer among peers.
- Responded promptly to incoming sales leads and requests for technical support.
Customer Service Representative
Etisalat
11.2011 - 11.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Education
Bachelor Of Arts - Applied Multimedia
Middlesex University
DubaiHigh School Diploma -
Al Sadiq Islamic English School
DubaiSkills
- Project Coordination
- Vendor Sourcing
- Supplier Relationships
- Project Management
- Vendor Relations
- Cost Analysis
- Document Preparation
- Process Improvement
- Market Research
- Budget Management
Languages
English
Advanced
Arabic
Beginner (A1)
Urdu
Advanced
Certification
Agent Elite 1.0 Programme
Agent Elite 2.0 Programme
Facility Management - Maintenance and Repairs
Executive Diploma in Corporate Entrepreneurship
Timeline
Procurement Officer
Nasir Murad Technical Services L.L.C
12.2021 - 11.2023
Technical Support Expert
Etisalat Telecommunication
11.2015 - 10.2021
Customer Service Representative
Etisalat
11.2011 - 11.2015
Bachelor Of Arts - Applied Multimedia
Middlesex University
High School Diploma -
Al Sadiq Islamic English School
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