Muneera Ahsan
Dubai
Summary
Teacher:
Compassionate, creative and effective Educator with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies. Also , experienced in preschool Teaching with engaging nature and enthusiasm for classroom education. Experienced and trained in varying teaching methods with goal to fulfill each student's individual learning needs.
Content Writer: Demonstrated record of accomplishment in proposing, outlining and writing engaging, fresh content. Logical and methodical with creative eye for details and diligence in producing exceptional work. Well-versed in building interest in readers and critically approaching problems.
Customer Service Representative :
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Preschool Lead Teacher
Learning Ladder nursery
09.2022 - 06.2023
- Ladder Nursery /Dubai Jumeirah Lake towers
- Provided open and loving environment where children direct learning process.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Applied play-based strategies to provide diverse approaches to learning.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Planned and prepared activities for [age] students.
- Promoted sensory development by providing access to different textures.
- Adopted technological advancements that engaged and empowered children.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
Class Teacher, English Language Teacher
School
08.2017 - 08.2020
- .
- Taught subject matter based on information compiled from textbooks, online sites, and other educational materials.
- Assessed submitted class assignments, determined grades, and reviewed work with struggling students to boost success chance.
- Used tests, quizzes, and other assignments to gauge students' learning and determine understanding of course materials.
- Developed and distributed study guides to reinforce lecture details and help students with test preparation.
- Successfully improved [Language]-speaking students' English grammar and vocabulary levels through written and interactive activities.
- Built relationships with students to understand obstacles to learning such as difficult home situations, illness or social hurdles.
- Established positive classroom management boundaries to create safe, known environment for behavior among students.
- Planned and implemented lessons to positively increase vocabulary and sentence structure skills.
- Graded students work based on completion, timeliness and accuracy and kept detailed records of grades.
- Planned lessons for classroom of [Number] students.
- Monitored comprehension of material among students and created re-teaching strategies to cover gaps in learning indicated by test scores and quizzes.
- Created hands-on curriculum to promote student interest and receptive learning.
- Performed data entry to input student grades and attendance records with [Software].
School Receptionist
Head Start School
08.2019 - 07.2020
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Routed incoming mail and messages to relevant personnel without delay.
- Organized, maintained and updated information in computer databases.
- Compiled information from files and research to satisfy information requests.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Helped office staff prepare reports and presentations for internal or client-related use.
Assistant teacher
Delsol School
08.2015 - 08.2017
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted in lessons, curriculum and homework planning.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Monitored and reported student progress and development, offering mentoring as needed.
- Provided additional mentoring based on student evaluations.
- Delivered supplementary lessons and practice assignments.
- Graded assignments and reported individual progress to teacher.
Content Writer
Freelancing
03.2021 - Current
- Completed thorough research into assigned topics.
- Edited and proofread content to confirm proper grammar, quality and consistency with AP style.
- Developed content for variety of topics, ranging from technical to lifestyle, for multiple websites.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Utilized feedback from clients and colleagues to improve content quality.
- Researched and wrote news stories, articles and reviews for online publications.
- Edited and proofread drafts of articles and other documents.
- Produced original, creative content for promotional advertisements and marketing materials.
- Built, established and maintained relationships with sources.
- Completed accurate and polished formatting in line with publishing standards prior to submission.
- Prepared and submitted professional proposals to select publishers to outline works, promotional skills and literary experience.
Customer Service representative / Receptionist
Medisure Biotech LLC
05.2021 - 05.2022
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Sought ways to improve processes and services provided.
- Developed and updated databases to handle customer data.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Bachelors: Bachelors of Education - Education
University of Greenwich
Karachi,Pakistan10.2019
O-LEVELS -A -levels - Business Studies
The City School Karachi ,
Karachi Pakistan 2015
Skills
- Student Counseling
- Diverse Classroom Settings
- Classroom Observation
- Effectively Work with Parents
- Fine Motor Skill Development
- Educational Games
- Activity Planning
- Middle School Education
- Social Integration
- Child Development
- Office Administration
- Early Childhood Education
- Student Evaluation
- Event Planning
- Student-Centered Learning
- Parent and Student Communication
- Educational Software
- Skilled in Microsoft Office
Teacher :
Content Writer:
- Business Writing
- Unique Content Creation
- Customer Satisfaction
- Microsoft Office
- Assigning Topics
- Editing
- Quality Assessments
- Deadline Attainment
- Descriptive Analysis
- Creative Writing
- Creative Direction
- Work Copywriting
- Customer Relations
- Active Listening
- Multi-Line Telephone Operation
- Call Triaging
- Customer Relationship Management
- Microsoft Word
- Customer Consulting
Customer Service representative:
Timeline
Preschool Lead Teacher
Learning Ladder nursery
09.2022 - 06.2023
Customer Service representative / Receptionist
Medisure Biotech LLC
05.2021 - 05.2022
Content Writer
Freelancing
03.2021 - Current
School Receptionist
Head Start School
08.2019 - 07.2020
Class Teacher, English Language Teacher
School
08.2017 - 08.2020
Assistant teacher
Delsol School
08.2015 - 08.2017
Bachelors: Bachelors of Education - Education
University of Greenwich
O-LEVELS -A -levels - Business Studies
The City School Karachi ,
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