Muneera Taher

1- Contributed to service enhancement in passenger services at Dubai Hub and Outstations.

2- Supported the development of SOPs and performance process targets for passenger services.

3- Analyse customer feedback, operational data and trends to identify opportunities for service enhancement, also working on outsourcing of services, implementing airport development projects and partnering airport systems in delivering IT solutions for the operation.

4- Maintain close relationships with all internal and external contacts including third party suppliers, government agencies, airport authorities, in order to leverage their support when implementing and/or process change.

1- Facilitated performance management for the ground staff to boost quality of service.

2- Analysed available data for staff performance trends and offered proactive feedback, guidance, coaching and counselling to team members.

3- Supported high standards in customer, and staff interactions through detailed investigations.

4- Handled absence and punctuality incidents to drive behavioural change among employees.

5- Monitor and follow up on customer complaints and compliments provided by CASA to initiate corrective and preventive actions.

1- Supports daily operations of airport services units to maintain service delivery standards within budgets.

2- Aided in streamlining operating procedures through key performance indicators and regular audits.

3- Monitored customers feedback from CASA to initiate corrective action.

4- Investigate operational discrepancies and propose remedial measures to the line manager.

5- Determine resource needs, evaluate deployment and investigate discrepancies in coordination with resource planning unit.

6- Actively provide feedback based on operational results for continuous improvement.