Munjal Choksi

• Driving a fashion retail business with an annual turnover of Aed 500 million, ensuring exceptional customer service, operational efficiency, and profitability
• 24 Direct Reports includes Area Managers, Store Managers, VM and Logistics
• Supervised and developed various hierarchy within the store operations
• Improved bottom-line by 7% by managing cost and engaging with brands on merchandising and Margin support while increasing productivity
• Market Place expansion in Qatar, Oman & UAE
• Worked on Space Productivity Module which resulted in the overall inventory reduction of 17% and ITR of 2.3
• Formulated business plans to increase growth and minimize the ageing inventory
• In- Season management of inventory improved the Sell-through by 20%
• Developed and executed strategic plans to maximize sales and achieve performance targets, resulting in average annual growth of [7%-9%]
• Introduced processes for stores which helped improved conversion and over all sales performance by 6% with internal amalgamation, POS efficiency, Runner Management which improved the bin size by 20%
• Charted and Implemented the employee progression process and achieved high cultural impact of inclusion, collaboration, trust and accountability
• Analyzed local market competition & align pricing strategies accordingly
• Utilized cross-functional strategies between 3 divisions to systematize logistics and sales.
• Coordinated meetings and logistics for national sales meetings and directed and supervised - 24 member team
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

• Develop and implement strategies to enhance customer experiences and drive sales growth of 8% LFL and 12% overall growth
• Oversee all aspects of retail operations, including inventory management, staff scheduling, and store layout optimization.
• Collaborate with cross-functional teams to ensure seamless coordination between retail, marketing, and product departments
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Monitor and maintain visual merchandising standards to create appealing and organized store environment
• Manage vendor relationships and negotiate favorable terms for procurement
• Stay updated on industry trends, competitive landscape, and customer preferences to identify new opportunities
• Trained and guided team members to maintain high productivity and performance metrics.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Developed systems and procedures to improve operational quality and team efficiency.
• Oversaw workforce management planning, volume predictions and capacity planning.
• Provided leadership for continual management and employee training initiatives.
• Managed employee-related issues encompassing labor, turnover and diversity.

· Drove regional topline with 10 brands | 20 stores with a healthy bottom line of 6% LFL.

· Increased sales by 20% for year 1 and 8 % thereafter by rolling out new promotional strategies across regional stores.

· Exceeded sales conversion over 20% through driving brand vision & setting new service processes.

· Managed and cleared ageing stock of over 24 months though clearance events & detailed monitoring of daily sales and stock.

· Resolved conflicts promptly to promote positive environments for customers.

· Conducted audits and risk assessments to achieve regulatory compliance.

· Present monthly progress reports and present to Retail Manager and COO.

· Aided senior leadership with PR / Marketing / managing vendors and production orders.

· Created & conducted training sessions to educate employees on best practices and procedures,

• Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
• Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
• Managed team of full-time and part-time staff, trained new workers and monitored performance.
• Oversaw merchandising strategies to effectively showcase Luxury products with eye-catching displays.
• Built boutique's reputation for effectively HNI through careful staff management, effective customer relations and smooth service delivery.
• Interacted well with customers to build connections and nurture relationships.

• Managed cluster expenditure by adhering to set budget.
• Implemented trending initiatives to help drive sales across cluster.
• Prepared budgets for 3 stores within northern emirate cluster.
• Trained managers on company policy and procedure for similar performance throughout cluster.
• Assist Operations Manager to prepare weekly and monthly reports
• Conducted regular training sessions to enhance product knowledge and sales skills

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.