Overview
Work history
Education
Skills
Custom
Languages
Timeline
Generic
Munzer Yahya Ibrahim Maki

Munzer Yahya Ibrahim Maki

Fujairah,United Arab Emirates

Overview

7
7
years of professional experience

Work history

Workshop supervisor

United Diesel LLC – Member of AL Rostamani group
Dubai, UAE
2022.04 - Current
  • Assist service manager in preparing annual service targets for the branch.
  • Prepare the team for the upcoming job and allocates job cards to them.
  • Identify spare parts from online catalogue and confirm parts requirements are well matched with the issue on hand and guaranteed to fix the problem.
  • Monitoring availability of the spare parts & other consumables in coordinate with parts department and other vendor ensure smooth operation of services.
  • Resolve escalated customer complains with corrective action in order to improve customer satisfaction.
  • Ensure repairs (warranty/general repair) as per principle to meet repair quality.
  • Monitors and coaches operational team to improve performance by Provide technical support ,information and necessary tools.

Service engineer

Albarajoub Engineering Company the Dealer of Volvo Construction Equipment and Volvo Truck
Khartoum, Sudan
2018.10 - 2021.08
  • Day to day service & maintenance activities of trucks(FMX,FH,FE)inside workshop and field
  • Work closely with the workshop supervisor to ensure that jobs are completed with local standard time
  • Correctly diagnose and repair machine faults
  • Writing service report for each job
  • Conduct basic operator familiarization training on machine function and basic maintenance
  • Understanding maintenance and repair manual,schematic drawing and electrical circuits
  • Use Volvo diagnosing tool (techtool) for accurate machine inspection&diagnose.

Service Advisor

Pentra Motors Company the Dealer of MG Morris automobile
Bahri, Sudan
2017.02 - 2018.06
  • Greet customers and offer excellent customer service.
  • Diagnose car issues based on customer description and vehicle condition.
  • Order parts from suppliers and double-check that they are delivered to technicians.
  • Invoice and collect payment from customers after job done.
  • Enter service job data into computer databases.

Education

BSc in Mech. Engineering -

Faculty of Engineering, University of Khartoum
Sudan
2011 - 2016

Advanced Excel -

Albarajoub Engineering Company - Technical Training Centre
Sudan

Skills

  • Calm under pressure
  • Good team-worker
  • Hard working
  • Highly organized
  • Keep attention to detail
  • Flexible
  • Willing to learn and grow
  • AutoCAD
  • SOLIDWORKS
  • Microsoft Office

Custom

In April 2013, I participated in Engineering Week 15 (academic and cultural events in our college) in mechanical workshop.

Languages

Arabic
Native
English
Advanced

Timeline

Workshop supervisor

United Diesel LLC – Member of AL Rostamani group
2022.04 - Current

Service engineer

Albarajoub Engineering Company the Dealer of Volvo Construction Equipment and Volvo Truck
2018.10 - 2021.08

Service Advisor

Pentra Motors Company the Dealer of MG Morris automobile
2017.02 - 2018.06

BSc in Mech. Engineering -

Faculty of Engineering, University of Khartoum
2011 - 2016

Advanced Excel -

Albarajoub Engineering Company - Technical Training Centre
Munzer Yahya Ibrahim Maki