Assist service manager in preparing annual service targets for the branch.
Prepare the team for the upcoming job and allocates job cards to them.
Identify spare parts from online catalogue and confirm parts requirements are well matched with the issue on hand and guaranteed to fix the problem.
Monitoring availability of the spare parts & other consumables in coordinate with parts department and other vendor ensure smooth operation of services.
Resolve escalated customer complains with corrective action in order to improve customer satisfaction.
Ensure repairs (warranty/general repair) as per principle to meet repair quality.
Monitors and coaches operational team to improve performance by Provide technical support ,information and necessary tools.
Service engineer
Albarajoub Engineering Company the Dealer of Volvo Construction Equipment and Volvo Truck
Khartoum, Sudan
2018.10 - 2021.08
Day to day service & maintenance activities of trucks(FMX,FH,FE)inside workshop and field
Work closely with the workshop supervisor to ensure that jobs are completed with local standard time
Correctly diagnose and repair machine faults
Writing service report for each job
Conduct basic operator familiarization training on machine function and basic maintenance
Understanding maintenance and repair manual,schematic drawing and electrical circuits
Use Volvo diagnosing tool (techtool) for accurate machine inspection&diagnose.
Service Advisor
Pentra Motors Company the Dealer of MG Morris automobile
Bahri, Sudan
2017.02 - 2018.06
Greet customers and offer excellent customer service.
Diagnose car issues based on customer description and vehicle condition.
Order parts from suppliers and double-check that they are delivered to technicians.
Invoice and collect payment from customers after job done.
Enter service job data into computer databases.
Education
BSc in Mech. Engineering -
Faculty of Engineering, University of Khartoum
Sudan
2011 - 2016
Advanced Excel -
Albarajoub Engineering Company - Technical Training Centre
Sudan
Skills
Calm under pressure
Good team-worker
Hard working
Highly organized
Keep attention to detail
Flexible
Willing to learn and grow
AutoCAD
SOLIDWORKS
Microsoft Office
Custom
In April 2013, I participated in Engineering Week 15 (academic and cultural events in our college) in mechanical workshop.
Languages
Arabic
Native
English
Advanced
Timeline
Workshop supervisor
United Diesel LLC – Member of AL Rostamani group
2022.04 - Current
Service engineer
Albarajoub Engineering Company the Dealer of Volvo Construction Equipment and Volvo Truck
2018.10 - 2021.08
Service Advisor
Pentra Motors Company the Dealer of MG Morris automobile
2017.02 - 2018.06
BSc in Mech. Engineering -
Faculty of Engineering, University of Khartoum
2011 - 2016
Advanced Excel -
Albarajoub Engineering Company - Technical Training Centre
Conference and event coordinator - at Al Wataniya Catering Company - Art of WeddingConference and event coordinator - at Al Wataniya Catering Company - Art of Wedding