MUNZIR ASLAM KHAN
Dubai
Summary
Results-oriented Hospitality Manager with over 7 years of experience in multi-outlet operations at prestigious five-star hotels including Dusit Thani, Crown Plaza, and Hyatt Regency. Proficient in operational planning, cost control, and team leadership, delivering exceptional service in high-volume environments. Demonstrated success in enhancing guest experiences, training large teams, and managing VIP services while ensuring operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Assistant Manager
Dusit Thani Dubai
09.2021 - 09.2024
- Achieved 20% improvement in service ratings through enhanced staff training.
- Reduced guest complaints by implementing stronger standard operating procedures.
- Contributed to 10-12% cost savings through budget reviews and P&L analysis.
- Coordinated themed events that significantly increased outlet footfall and engagement.
- Ensured top-tier VIP service, effectively managing high-profile guest requests.
- Maintained high hygiene standards and readiness during peak operational periods.
Assistant Restaurant Manager
way & Spa Hotel & Resort
04.2021 - 09.2021
- Managed fine-dining outlet operations while maintaining international service standards
- Trained 14 staff members; improved team coordination and service speed
- Enhanced kitchen–service communication, improving order accuracy
- Supported menu planning and cost control initiatives
Restaurant Supervisor
Crown Plaza Dubai (IHG)
11.2017 - 11.2020
- Enhanced guest service consistency through daily team briefings and SOP adherence.
- Achieved cost reductions by reviewing P&L and implementing beverage control measures.
- Boosted outlet revenue by supporting special events and marketing initiatives.
- Recognized as Colleague of the Year 2019 for exemplary performance in operations.
Restaurant Team Leader
Hyatt Regency Chandigarh
05.2016 - 05.2017
- Enhanced guest satisfaction by resolving issues effectively and promptly.
- Streamlined daily operations for Urban Café and large-scale banquet support.
- Facilitated staff scheduling and coaching, fostering performance development and teamwork.
- Contributed to hotel pre-opening operations, ensuring smooth launch and readiness.
Education
Bachelor in Hotel Management - Hotel Management
Amity University
Noida, India03-2016
Skills
- Skill enhancement programs
- Customer experience enhancement
- Supervision of food service management
- SOP adherence proficiency
- Expense tracking and analysis
- Menu analysis and improvement
- Expertise in coordinating events
- HACCP compliance knowledge
- Proficient in resolving service issues
- Operations management in high-volume settings
- Supportive team member
- Team player attitude
- Cleanliness and hygiene
- Customer service focus
- Phone etiquette
- Strong multitasking
Certification
- Advanced Trainer & Departmental Trainer (IHG Certified)
- HACCP Level I
LANGUAGES
English — Proficient
Hindi — Native
Timeline
Restaurant Assistant Manager
Dusit Thani Dubai
09.2021 - 09.2024
Assistant Restaurant Manager
way & Spa Hotel & Resort
04.2021 - 09.2021
Restaurant Supervisor
Crown Plaza Dubai (IHG)
11.2017 - 11.2020
Restaurant Team Leader
Hyatt Regency Chandigarh
05.2016 - 05.2017
Bachelor in Hotel Management - Hotel Management
Amity University