Overview
Work history
Education
Skills
Timeline
CustomerServiceRepresentative
Murad Al-Atiyat

Murad Al-Atiyat

Dubai

Overview

10
10
years of professional experience

Work history

Call Center Agent

Cupola
Dubai
08.2021 - Current
  • A Call Center Agent at Cupola, within the ENOC project for oil stations
  • Answering inquiries related to ENOC's gas stations , such as oil stations, locations, and services offered
  • Property Information such as providing detailed information about
  • ENOC's gas stations including features, pricing, and availability.

Specialist

MakanE
01.2020 - 08.2021
  • Providing potential and existing merchants with exceptional services, such as identifying merchant needs, respond to their queries and solve technical issues that related to the company's products.

Customer Service Associate

Crystel
Amman
07.2020 - 05.2021
  • Resolved concerns with products or services to help with retention

Contact Center Advisor

Orange Jordan
Amman
10.2019 - 01.2020
  • Suggested software and hardware modifications to reduce lag time and improve overall speed
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
  • Submitted service tickets for equipment maintenance requests using
  • Jira software system.

Customer Service Agent

Metlife
Amman
07.2016 - 08.2018
  • A specialized setup that provides customer service to users in the insurance industry
  • Answering calls and responding to customer complaints
  • Accessing customer accounts and policy schedules
  • Providing customers with detailed information about policies and products
  • Recommending available products.

Customer Experience Officer

Bridge International For Academic Services
Amman
05.2015 - 07.2016
  • Incorporated product changes into marketing messagesto drive customerengagement and maximize profits
  • Coordinated with internal business divisions, agency partners and worldwide vendors to guarantee on time, cost-effective delivery of all marketing communications materials
  • Managed brandingcampaigns and event marketing initiatives in print, video,web and socialmedia
  • Oversaw development of traditional and social media marketing campaigns to drive sales and customerengagement.

Call Center & Agent Advisor

Turkish Delights
06.2013 - 05.2015
  • Amman - Jordan
  • Consistently provided friendly guest service and heartfelt hospitality
  • Promptly and empathetically handled guest concerns and complaints
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.

Education

MS -

Hashemite University

Personnel by - Management Information System

Hashemite University

CMCM - undefined

Certified Marketing Communications Manager CSMM - undefined

Certified Sales and Marketing Manager CBM - undefined

Certified Brand Manager Insurance Agent License - undefined

Excel Feb - undefined

2016

Skills

  • Decision-Making
  • Product Development
  • Expertise
  • Multitasking Abilities
  • Customer Service Expert
  • Languages
  • Arabic
  • English
  • And drive sales
  • Improved customer satisfaction ratings by addressing issues and
  • Fostering timely resolution

Timeline

Call Center Agent

Cupola
08.2021 - Current

Customer Service Associate

Crystel
07.2020 - 05.2021

Specialist

MakanE
01.2020 - 08.2021

Contact Center Advisor

Orange Jordan
10.2019 - 01.2020

Customer Service Agent

Metlife
07.2016 - 08.2018

Customer Experience Officer

Bridge International For Academic Services
05.2015 - 07.2016

Call Center & Agent Advisor

Turkish Delights
06.2013 - 05.2015

MS -

Hashemite University

Personnel by - Management Information System

Hashemite University

CMCM - undefined

Certified Marketing Communications Manager CSMM - undefined

Certified Sales and Marketing Manager CBM - undefined

Certified Brand Manager Insurance Agent License - undefined

Excel Feb - undefined

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Murad Al-Atiyat