Murad Al-Atiyat
Dubai
Overview
10
10
years of professional experience
Work history
Call Center Agent
Cupola
Dubai
2021.08 - Current
- A Call Center Agent at Cupola, within the ENOC project for oil stations
- Answering inquiries related to ENOC's gas stations , such as oil stations, locations, and services offered
- Property Information such as providing detailed information about
- ENOC's gas stations including features, pricing, and availability.
Specialist
MakanE
2020.01 - 2021.08
- Providing potential and existing merchants with exceptional services, such as identifying merchant needs, respond to their queries and solve technical issues that related to the company's products.
Customer Service Associate
Crystel
Amman
2020.07 - 2021.05
- Resolved concerns with products or services to help with retention
Contact Center Advisor
Orange Jordan
Amman
2019.10 - 2020.01
- Suggested software and hardware modifications to reduce lag time and improve overall speed
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Submitted service tickets for equipment maintenance requests using
- Jira software system.
Customer Service Agent
Metlife
Amman
2016.07 - 2018.08
- A specialized setup that provides customer service to users in the insurance industry
- Answering calls and responding to customer complaints
- Accessing customer accounts and policy schedules
- Providing customers with detailed information about policies and products
- Recommending available products.
Customer Experience Officer
Bridge International For Academic Services
Amman
2015.05 - 2016.07
- Incorporated product changes into marketing messagesto drive customerengagement and maximize profits
- Coordinated with internal business divisions, agency partners and worldwide vendors to guarantee on time, cost-effective delivery of all marketing communications materials
- Managed brandingcampaigns and event marketing initiatives in print, video,web and socialmedia
- Oversaw development of traditional and social media marketing campaigns to drive sales and customerengagement.
Call Center & Agent Advisor
Turkish Delights
2013.06 - 2015.05
- Amman - Jordan
- Consistently provided friendly guest service and heartfelt hospitality
- Promptly and empathetically handled guest concerns and complaints
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
Education
MS -
Hashemite University
Personnel by - Management Information System
Hashemite University
CMCM - undefined
Certified Marketing Communications Manager CSMM - undefined
Certified Sales and Marketing Manager CBM - undefined
Certified Brand Manager Insurance Agent License - undefined
Excel Feb - undefined
2016
Skills
- Decision-Making
- Product Development
- Expertise
- Multitasking Abilities
- Customer Service Expert
- Languages
- Arabic
- English
- And drive sales
- Improved customer satisfaction ratings by addressing issues and
- Fostering timely resolution
Timeline
Call Center Agent
Cupola
2021.08 - Current
Customer Service Associate
Crystel
2020.07 - 2021.05
Specialist
MakanE
2020.01 - 2021.08
Contact Center Advisor
Orange Jordan
2019.10 - 2020.01
Customer Service Agent
Metlife
2016.07 - 2018.08
Customer Experience Officer
Bridge International For Academic Services
2015.05 - 2016.07
Call Center & Agent Advisor
Turkish Delights
2013.06 - 2015.05
MS -
Hashemite University
Personnel by - Management Information System
Hashemite University