Summary
Overview
Work history
Skills
Languages
Personal Information
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Murat SURMEN

Murat SURMEN

Istanbul,Turkey

Summary

Results-driven and adaptable professional with a proven ability to excel in dynamic and challenging roles. Recognised for strong interpersonal and collaborative skills, combined with a proactive, solution-oriented approach to problem-solving. Dedicated to delivering consistent, high-quality outcomes while fostering teamwork, training, and mentoring to support both individual and organisational growth. Highly organised and communicative, with expertise in analytical thinking, project management, and leading group initiatives. Committed to excellence, reliability, and continuous improvement.

Overview

2026
2026
years of professional experience

Work history

Waiter

HUQQA THE MARKET
MUSCAT
  • Accommodated special dietary requests, enhancing customer dining experience.
  • Relayed feedback from customers to management for continuous improvement.
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Maintained knowledge of menu items, leading to accurate order taking.

RESTAURANT MANAGER

BEYOĞLU MUHALLEBİCİSİ
İSTANBUL
  • Trained new team members, enhanced service quality.
  • Increased table turnover rate with efficient floor management.
  • Implemented new menus, improved dining experience.
  • Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.

RESTAURANT MANAGER

BELGİZAR
İSTANBUL, TURKEY
  • Trained new team members, enhanced service quality.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly.
  • Increased table turnover rate with efficient floor management.
  • Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.

WAITER

EMİRGAN SÜTİŞ
İSTANBUL
  • Demonstrated proficiency in using Point of Sale systems for accurate billing.
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.
  • Explained dish components clearly to inform customers' decisions.
  • Managed table settings for optimal dining experience.

SUPERVISOR

HUQQABAZ
  • Encouraged open dialogue amongst team members, promoted an inclusive work environment.
  • Managed daily operations to increase productivity.
  • Improved team efficiency by implementing new scheduling practices.
  • Assisted in the recruitment process for hiring quality staff members.

HUMAN RESOURCES / RESTAURANT OPR.SUPERVISOR

Murat SUrmen
Abu Dhabi, Abu Dhabi
08.2023 - Current
  • Ensured smooth operations with regular maintenance checks.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Implemented company policies effectively, maintained high standards of service delivery.
  • Conducted performance appraisals with employees for career development discussions.

Skills

  • Cogent
  • Practical
  • Solution sales
  • Oriented
  • Marketing
  • Observer
  • Researcher
  • Team building
  • Problem-solving
  • Leadership
  • Microsoft Office
  • Waiter

Languages

English
Advanced (C1)
Turkish
Proficient (C2)

Personal Information

Date of birth: 01/29/96

Custom

Akin Soydan, Operation Director, Huqqabaz, Turkey, +90 553 909 49 91

Timeline

HUMAN RESOURCES / RESTAURANT OPR.SUPERVISOR

Murat SUrmen
08.2023 - Current

Waiter

HUQQA THE MARKET

RESTAURANT MANAGER

BEYOĞLU MUHALLEBİCİSİ

RESTAURANT MANAGER

BELGİZAR

WAITER

EMİRGAN SÜTİŞ

SUPERVISOR

HUQQABAZ

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Murat SURMEN