Murilo Sanches Avila
Dubai,DU
Summary
Professional with strong background in providing exceptional customer service in high-pressure environments. Adept at ensuring passenger safety and comfort, with focus on team collaboration and adaptability to changing needs. Skilled in conflict resolution, communication, and emergency response procedures. Reliable and results-driven, consistently meeting and exceeding employer expectations.
Overview
15
15
years of professional experience
Work History
Cabin crew
EMIRATES AIRLINE
06.2016 - Current
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Resolved passenger conflicts and medical emergencies during flights.
- Used excellent customer service skills in addressing passengers' needs.
Skin Care Consultant / Sales Assistant
KIEHL’S SINCE 1851 (L’OREAL)
04.2014 - 04.2014
- Responsible for store merchandising
- Advocated for policy changes within the healthcare system that directly impacted the lives of clients under my supervision or consultation services provided.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Streamlined communication between patients, healthcare providers, and insurance companies for a seamless care experience.
- Facilitated workshops and presentations on various topics related to caregiving, increasing awareness of available support options within the community.
V.I.P HOST /Assistant Floor Manager
DISCO LIMITED CARNABY STREET
04.2013 - 04.2014
- V.I.P Host
- Collaborated with cross-functional teams to deliver exceptional guest experiences and meet venue goals.
- Cultivated a network of local contacts to source exclusive opportunities for VIP guests, enhancing their overall experience.
- Coordinated effectively with security personnel to safeguard the well-being of VIP guests during high-profile events.
- Enhanced customer satisfaction by providing personalized VIP services and anticipating guest needs.
Bartender / Supervisor
Heaven Night Club
01.2013 - 04.2013
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Waitress Trainer
PROFILE RESTAURANT SOHO LONDON
10.2011 - 01.2013
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
Waiter's Assistant
BEE AGENCY RECRUITMENT
06.2010 - 07.2011
- Suggested wine pairings to go with specific menu items.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Handled customer complaints to satisfy and retain guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Responded to guest inquiries to maximize guest satisfaction.
Education
No Degree - Hospitality
BEE RECRUITMENT AGENCY
LONDON ,UNITED KINGDOM 12-2010
ENGLISH DIPLOMA -
SOUTH THAMES COLLEGE
10-2010
No Degree - Evacuation of passenger, Fire on Board, Swimming, Medical Certificate Class 2
TCP GALICIA
VIGO , Galicia 01.2010
High School Diploma -
E.E PROF MARIA ELENA COLONIA
01.2009
Skills
- Exceptional customer service
- Reliability and punctuality
- Event service
- Cultural sensitivity
- Safety awareness
- Assertiveness
- Personal grooming standards
- Relationship building
Personal Information
- Height: 1.75
- Date of Birth: 01/29/88
- Nationality: Portugal
Languages
English
Spanish
Portuguese (native)
Timeline
Cabin crew
EMIRATES AIRLINE
06.2016 - Current
Skin Care Consultant / Sales Assistant
KIEHL’S SINCE 1851 (L’OREAL)
04.2014 - 04.2014
V.I.P HOST /Assistant Floor Manager
DISCO LIMITED CARNABY STREET
04.2013 - 04.2014
Bartender / Supervisor
Heaven Night Club
01.2013 - 04.2013
Waitress Trainer
PROFILE RESTAURANT SOHO LONDON
10.2011 - 01.2013
Waiter's Assistant
BEE AGENCY RECRUITMENT
06.2010 - 07.2011
High School Diploma -
E.E PROF MARIA ELENA COLONIA
No Degree - Hospitality
BEE RECRUITMENT AGENCY
ENGLISH DIPLOMA -
SOUTH THAMES COLLEGE
No Degree - Evacuation of passenger, Fire on Board, Swimming, Medical Certificate Class 2
TCP GALICIA
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