Summary
Overview
Work history
Education
Skills
Certification
Personal Information
Languages
Affiliations
Custom
Timeline
Generic
Murlidhar Kotian

Murlidhar Kotian

Abu Dhabi

Summary

Strategic planner and operational leader with a strong background improving performance, productivity, efficiency, and profitability of departmental and organizational operations. Practised in providing assorted teams with support and resources to succeed.

Overview

17
17
years of professional experience
1
1
Certification

Work history

Operations Manager

AL JALILA CHILDREN'S HOSPITAL & NEURO SPINAL HOSPITAL
Abu Dhabi
10.2018 - Current
  • Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Developed, recommended and implemented strategies to improve employee work quality and speed.
  • Strategically scheduled and managed 60+ staff members, maintaining high-performing business operations.
  • Supervised daily operations, acting as point of contact for any queries or obstacles.
  • Noted employee absences and grievances, and improved team development and performance with right training.
  • Oversaw equipment availability and maintenance to guarantee optimal operations.
  • Analysed financial data to track and achieve budget targets.
  • Reduced costs and improved operations by analysing processes and customer feedback.
  • Forecasted sales trends to plan team resourcing.

CAFE SUPERVISOR

London Dairy
Dubai
05.2017 - 09.2018
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.
  • Maximised profitability by promoting menu knowledge and suggestive selling techniques.
  • Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.

MULTI UNIT MANAGER

Wok in the box (Aryan Foods & Confectionaries Pvt.Ltd)
Mumbai
04.2012 - 04.2016
  • Generated Key Performance Indicator reporting to drive better performance.
  • Monitored and updated stock levels and inventory databases.
  • Managed on-site evaluations, internal audits and customer surveys.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Forecasted sales trends to plan team resourcing.
  • Conducted intensive safety audits and investigated reported issues, accidents and near-misses.

ASST RESTAURANT MANAGER

McDonald's (Hardcastle Restaurant)
Mumbai
07.2008 - 06.2012
  • Kept accurate records in compliance with sanitation and food service requirements
  • Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards
  • Maintained food and equipment inventories to support business demand
  • Assessed staffing needs and recruited staff, using methods such as newspaper advertisements and attendance at job fairs
  • Scheduled staff hours and allocated resources to maximize team member performance
  • Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary.

BARISTA

Cafe Coffee Day
Mumbai
11.2006 - 03.2008
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.

Education

Bachelor of Commerce Accounts -

MUMBAI UNIVERSITY
Mumbai, Maharashtra

Skills

  • Personable
  • Relationship building
  • Operational support
  • Multi-site operations
  • High-pressure environments
  • Cost reduction and containment
  • Inventory control
  • Time management

Certification

  • Highfield Level 3 Award in Food Safety in Catering
  • Person in Charge Level 3

Personal Information

  • Passport Number: V9150754
  • Date of birth: 06/09/1983
  • Marital status: Married

Languages

English
Fluent
Hindi
Fluent
Arabic
Beginner

Affiliations

  • Cricket

Custom

I Hereby declare that the information furnished above is true to the best of my knowledge.

Timeline

Operations Manager

AL JALILA CHILDREN'S HOSPITAL & NEURO SPINAL HOSPITAL
10.2018 - Current

CAFE SUPERVISOR

London Dairy
05.2017 - 09.2018

MULTI UNIT MANAGER

Wok in the box (Aryan Foods & Confectionaries Pvt.Ltd)
04.2012 - 04.2016

ASST RESTAURANT MANAGER

McDonald's (Hardcastle Restaurant)
07.2008 - 06.2012

BARISTA

Cafe Coffee Day
11.2006 - 03.2008

Bachelor of Commerce Accounts -

MUMBAI UNIVERSITY

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Murlidhar Kotian