Strategic planner and operational leader with a strong background improving performance, productivity, efficiency, and profitability of departmental and organizational operations. Practised in providing assorted teams with support and resources to succeed.
Overview
17
17
years of professional experience
1
1
Certification
Work history
Operations Manager
AL JALILA CHILDREN'S HOSPITAL & NEURO SPINAL HOSPITAL
Abu Dhabi
10.2018 - Current
Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
Maintained smooth-running business operations by delegating priorities to staff abilities.
Developed, recommended and implemented strategies to improve employee work quality and speed.
Strategically scheduled and managed 60+ staff members, maintaining high-performing business operations.
Supervised daily operations, acting as point of contact for any queries or obstacles.
Noted employee absences and grievances, and improved team development and performance with right training.
Oversaw equipment availability and maintenance to guarantee optimal operations.
Analysed financial data to track and achieve budget targets.
Reduced costs and improved operations by analysing processes and customer feedback.
Forecasted sales trends to plan team resourcing.
CAFE SUPERVISOR
London Dairy
Dubai
05.2017 - 09.2018
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
Encouraged feedback from restaurant customers, using insights to implement positive process changes.
Maximised profitability by promoting menu knowledge and suggestive selling techniques.
Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
MULTI UNIT MANAGER
Wok in the box (Aryan Foods & Confectionaries Pvt.Ltd)
Mumbai
04.2012 - 04.2016
Generated Key Performance Indicator reporting to drive better performance.
Monitored and updated stock levels and inventory databases.
Managed on-site evaluations, internal audits and customer surveys.
Worked flexible hours, covering nights, weekends and bank holidays.
Forecasted sales trends to plan team resourcing.
Conducted intensive safety audits and investigated reported issues, accidents and near-misses.
ASST RESTAURANT MANAGER
McDonald's (Hardcastle Restaurant)
Mumbai
07.2008 - 06.2012
Kept accurate records in compliance with sanitation and food service requirements
Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards
Maintained food and equipment inventories to support business demand
Assessed staffing needs and recruited staff, using methods such as newspaper advertisements and attendance at job fairs
Scheduled staff hours and allocated resources to maximize team member performance
Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary.
BARISTA
Cafe Coffee Day
Mumbai
11.2006 - 03.2008
Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.