Murtaza Modi
Group IT Project Manager
Al Nahda
Summary
Dynamic and team-oriented IT Project Manager with 9 years of experience in asset management, risk mitigation and project leadership. Innovative and driven with passion for delivering high-quality work. Detail-oriented and focused on maintaining organization and identifying opportunities for process improvements.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
5
5
Languages
Work History
Group IT Project Manager
Zainal Mohebi Holdings
Dubai
06.2023 - Current
- Developed project management roadmap to define project objectives, timelines and milestones.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
- Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
- Managed budgets for multiple projects concurrently, tracking expenses and reallocating resources as needed to stay within budget constraints.
- Led and managed staff of 15 team members engaged in administering complex IT infrastructure.
- Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
- Proposed and implemented system enhancements to improve performance and reliability of storage environment.
- Ensured smooth adoption of new technology systems through comprehensive employee training programs tailored to individual learning styles.
- Monitored and tracked project progress to support timely completion.
- Created and implemented contingency plans to address potential risks.
- Coordinated material procurement and required services for projects within budget requirements.
- Provided detailed project status updates to stakeholders and executive management.
- Reduced software development timeframes by identifying bottlenecks and optimizing the development process.
- Collaborated with external partners for outsourcing tasks when necessary without compromising quality or timeliness.
IT Manager
Mark Cables FZE
Dubai
2 2021 - 06.2023
- Created business requirements and technical and quality assurance specifications
- Established and educated others on controls and protocols for projects
- Increased customer satisfaction by creating solutions for product enhancement
- Increased Team productivity by 40% and monitored procedures and documentation for further productivity
- Develop and implement policies related to network security, disaster recovery, and IT infrastructure
- Analyze resource utilization and develop strategies to optimize performance
- Establish, measure, and define IT goals and maintain an IT roadmap
- Monitor and analyze the success of IT initiatives and projects and continually develop and evaluate new technologies and tools for the company
- Direct the activities of the help desk to ensure the IT needs of users are met
- Manage development projects to integrate new technologies into existing systems
- Perform ongoing support and maintenance of all hardware, software, and network components
- Establish a security policy to protect company information and resources.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Software Implementation Specialist
Rockford Computer LLC
Dubai
01.2018 - 02.2021
- Increased revenue by $6M, by implementing integration IT projects and meeting aggressive budget constraints
- Managed all documentation and drafted weekly project communication reports, which were presented at meetings
- Created and lead teams across multiple departments to ensure forecasted objectives were met and overall desired outcomes achieved
- Spoke daily with customer personnel ensuring that contract protocols were satisfied.
- Identified opportunities for process improvement, implementing changes that led to increased productivity and cost savings.
- Reduced software implementation timeframes by effectively managing project timelines and resources.
- Mitigated risks associated with software implementations by proactively identifying potential challenges and developing contingency plans.
- Enhanced software implementation efficiency by streamlining processes and optimizing workflows.
IT Specialist
Rockford Computer LLC
Dubai
01.2018 - 02.2021
- Lead process-improvement focus groups as part of the initiative to achieve functional design within its user systems
- Ensured network security by developing network access and performing evaluations
- Worked to maintain the confidentiality of information and network data
- Provided assistance to network users regarding troubleshooting and procedures
- Utilized technical stalls to support, build, implement and improve technology solutions by Improving operational efficiency
- Built internal tool to automatically escalate support requests if they meet certain criteria, reducing the inefficiency of manual escalation
- Served as the first point of escalation for any external operations tickets
- Monitoring of software and hardware to ensure operational turns never experienced downtime
- Worked closely with customer service to create tools and processes that streamlined support ticket management.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Designed comprehensive IT policies to ensure compliance with industry regulations and best practices.
- Monitored systems in operation and input commands to troubleshoot areas.
IT Manager
SAMS General Trading LLC
05.2016 - 01.2018
- Supervised on-site and off-site professional teams of up to 25 with various project managers in completing diverse IT projects
- Planned designs and implemented programs; tests, and documented cloud-hosted web-based systems management facilities while maintaining the company software
- Performed development activities for customized software applications that have been designed to support the objectives of the organization by using Active Server Pages (ASP), JavaScript, Python, C+, XML, SQL etc
- System upgrades and enhancements in tech infrastructure resulted in the organization realizing a record net profit of AED 65 Million in 2017 as expenses were streamlined by 89% and output increased
- Devised automated queries in SQL for handling financial reporting.
Education
Bachelor of Science - Computer Science
05.2009 - 05.2012
Technical Diploma Mechanical Procedures - undefined
08.2012 - 05.2013
Sage Certified Consultant - undefined
05.2019 - 05.2019
Skills
Complex Problem Solving
Time Management Skills
Project Management
Interpersonal Communication Skills
Analytical Thinking Skills
SAP B1
Sage 200 & 300 ERP
Zoho CRM
Sage CRM
SalesForce
Microsoft Dynamics NAV
Oracle Netsuite
Microsoft SharePoint
Microsoft Office Suite
Microsoft SQL/PostgreSQL
Microsoft Power BI
Cisco Networking
DHCP & DNS Configuration
(VMware)
Microsoft Office 365
Database Management
Software development life cycle
Client Relations
Project Scheduling
Risk Management
Data Analytics
Business Analysis
Purchasing and procurement
Scope Management
Project Planning
Document Management
Budgeting and forecasting
Oracle EBS R12
Personal Information
- Date of Birth: 10/04/1991
- Nationality: Pakistaní
References
References available upon request
Projects
Honda Motors - ERP Implementation, Dubai, United Arab Emirates, 04/2018, 01/2019 Jaguar Land Rover - HRMS Implementation, Dubai, United Arab Emirates, 09/2019, 11/2019 Mitsubishi Electric - ERP Implementation, Dubai, United Arab Emirates, 11/2019, 07/2020 FMC Healthcare Network - ERP & PMS Implementation, Dubai, United Arab Emirates, 03/2020, 09/2020 Prime Cements - ERP Implementation, Kigali, Rwanda, 01/2022, 03/2022 Milbridge Holding SA - Manufacturing System, Luanda, Angola, 03/2022, 05/2022
Timeline
Group IT Project Manager - Zainal Mohebi Holdings
06.2023 - Current
Sage Software - Sage Certified Consultant,
05.2019 - 05.2019
Software Implementation Specialist - Rockford Computer LLC
01.2018 - 02.2021
IT Specialist - Rockford Computer LLC
01.2018 - 02.2021
IT Manager - SAMS General Trading LLC
05.2016 - 01.2018
City and Guilds UK - Technical Diploma Mechanical Procedures,
08.2012 - 05.2013
University of Karachi - Bachelor of Science, Computer Science
05.2009 - 05.2012
IT Manager - Mark Cables FZE
2 2021 - 06.2023