Murtaza Modi

Work History

Group IT Project Manager

Zainal Mohebi Holdings

06.2023 - Current

Developed project management roadmap to define project objectives, timelines and milestones.
Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
Managed budgets for multiple projects concurrently, tracking expenses and reallocating resources as needed to stay within budget constraints.
Led and managed staff of 15 team members engaged in administering complex IT infrastructure.
Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
Proposed and implemented system enhancements to improve performance and reliability of storage environment.
Ensured smooth adoption of new technology systems through comprehensive employee training programs tailored to individual learning styles.
Monitored and tracked project progress to support timely completion.
Created and implemented contingency plans to address potential risks.
Coordinated material procurement and required services for projects within budget requirements.
Provided detailed project status updates to stakeholders and executive management.
Reduced software development timeframes by identifying bottlenecks and optimizing the development process.
Collaborated with external partners for outsourcing tasks when necessary without compromising quality or timeliness.

IT Manager

Mark Cables FZE

2 2021 - 06.2023

Created business requirements and technical and quality assurance specifications
Established and educated others on controls and protocols for projects
Increased customer satisfaction by creating solutions for product enhancement
Increased Team productivity by 40% and monitored procedures and documentation for further productivity
Develop and implement policies related to network security, disaster recovery, and IT infrastructure
Analyze resource utilization and develop strategies to optimize performance
Establish, measure, and define IT goals and maintain an IT roadmap
Monitor and analyze the success of IT initiatives and projects and continually develop and evaluate new technologies and tools for the company
Direct the activities of the help desk to ensure the IT needs of users are met
Manage development projects to integrate new technologies into existing systems
Perform ongoing support and maintenance of all hardware, software, and network components
Establish a security policy to protect company information and resources.
Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

Software Implementation Specialist

Rockford Computer LLC

01.2018 - 02.2021

Increased revenue by $6M, by implementing integration IT projects and meeting aggressive budget constraints
Managed all documentation and drafted weekly project communication reports, which were presented at meetings
Created and lead teams across multiple departments to ensure forecasted objectives were met and overall desired outcomes achieved
Spoke daily with customer personnel ensuring that contract protocols were satisfied.
Identified opportunities for process improvement, implementing changes that led to increased productivity and cost savings.
Reduced software implementation timeframes by effectively managing project timelines and resources.
Mitigated risks associated with software implementations by proactively identifying potential challenges and developing contingency plans.
Enhanced software implementation efficiency by streamlining processes and optimizing workflows.

IT Specialist

Rockford Computer LLC

01.2018 - 02.2021

Lead process-improvement focus groups as part of the initiative to achieve functional design within its user systems
Ensured network security by developing network access and performing evaluations
Worked to maintain the confidentiality of information and network data
Provided assistance to network users regarding troubleshooting and procedures
Utilized technical stalls to support, build, implement and improve technology solutions by Improving operational efficiency
Built internal tool to automatically escalate support requests if they meet certain criteria, reducing the inefficiency of manual escalation
Served as the first point of escalation for any external operations tickets
Monitoring of software and hardware to ensure operational turns never experienced downtime
Worked closely with customer service to create tools and processes that streamlined support ticket management.
Configured hardware, devices, and software to set up work stations for employees.
Managed hardware and software inventory, ensuring timely updates and replacements as needed.
Designed comprehensive IT policies to ensure compliance with industry regulations and best practices.
Monitored systems in operation and input commands to troubleshoot areas.

IT Manager

SAMS General Trading LLC

05.2016 - 01.2018

Supervised on-site and off-site professional teams of up to 25 with various project managers in completing diverse IT projects
Planned designs and implemented programs; tests, and documented cloud-hosted web-based systems management facilities while maintaining the company software
Performed development activities for customized software applications that have been designed to support the objectives of the organization by using Active Server Pages (ASP), JavaScript, Python, C+, XML, SQL etc
System upgrades and enhancements in tech infrastructure resulted in the organization realizing a record net profit of AED 65 Million in 2017 as expenses were streamlined by 89% and output increased
Devised automated queries in SQL for handling financial reporting.

Summary

Overview

Work History

Group IT Project Manager

IT Manager

Software Implementation Specialist

IT Specialist

IT Manager

Education

Bachelor of Science - Computer Science

Technical Diploma Mechanical Procedures - undefined

Sage Certified Consultant - undefined

Skills

Personal Information

References

Projects

Timeline

Similar Profiles

JERRIN JOSEPHJERRIN JOSEPH

Jinu KurianJinu Kurian

RINSHAD RINSHAD null

Ashiq MohamedAshiq Mohamed

Sudhin UnnikrishnanSudhin Unnikrishnan