Murtuza Rajas
Sharjah,UAE
Summary
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Overview
27
27
years of professional experience
2
2
years of post-secondary education
Work history
Warehouse manager
ORL General Trading LLC
Dubai, UAE
04.2023 - Current
- Managing the warehouse team in the successful receipt, storage and distribution.
- Developing and Implementing safety procedures for warehouse staff to ensure a safe & efficient work environment.
- Supervised daily operations, ensuring that all orders were picked, packed and shipped on time.
- Monitoring inventory and maintained accurate records of stock levels.
- Determining the most efficient methods of loading, unloading and organising goods in the warehouse.
- Established and enforced quality control standards for products stored and shipped from the warehouse.
- Fulfilled customer orders promptly due to an efficient order tracking system implementation.
General manager
The Grand Gardens Resort & Spa
Igatpuri (Nashik), India
02.2015 - 09.2022
- Oversaw the operations functions of the resort, as per the organizational chart.
- Hold regular meetings with sales and operations managers.
- Ensured full compliance with resort operating controls, SOPs, policies procedures and service standards.
- Managed the ongoing profitability in the resort, ensuring revenue and guest satisfaction targets are met and exceeded.
- Ensured all decisions are made in the best interest of the resort and management.
- Developed improvement actions and carrying out cost savings.
- Maximised room yield and resort revenue through innovative sales practices and yield management programs.
- Helping in the procurement of operating supplies and equipment and contacting with third party vendors for essential equipment and services.
- Co-ordination with HODs for execution of all activities and functions.
- Overseeing and managing all departments and working closely with department heads regularly.
- Be accountable for the responsibilities of the department heads and take ownership of all major guest complaints.
- Provide effective leadership to hotel team members.
- Corporate client handling and taking part in new client acquisition along with the sales team whenever required.
- Assisting in residential sales as and when required and developing strong sales prospects.
- Kept perfect communication with clients for all bulk bookings like group get to gather, adventure tours, students study tours especially wedding ceremonies and destination weddings.
- Represented the Resort in various events and exhibition.
Operations manager
The Grand Gardens Resort & Spa
Igatpuri (Nashik), India
06.2008 - 01.2015
- Fostered a positive work environment with regular team-building activities.
- Conducted regular employee training to enhance skillsets.
- Managed inventory, ensured consistent supply of resources.
- Implemented budgeting controls to maintain financial stability.
- Was responsible for management, coaching and development of teams of Resort with various job functions.
- Keeping eye on day to day operational activities of the resort.
- Was responsible for providing the leadership and direction for all department heads of each property to ensure the successful execution of operational goals.
- Communicated with customers while making reservations/answering question for wedding inquiries and any of the bulk bookings to increase sale of all properties which resulted in the number of bulk bookings including destination weddings.
- Prioritised staff welfare for improved morale and commitment.
- Oversaw procurement processes, secured cost-effective supplies always.
- Coordinated marketing campaigns to boost brand visibility.
- Implemented cost control measures, reducing controllable costs by 20-25 %.
Assistant general manager
Hoilday Cottages
Nashik, India
03.2004 - 05.2008
- Led quality assurance initiatives, maintained high product standards consistently.
- Oversaw procurement processes, secured cost-effective supplies always.
- Established effective communication channels with customers for superior service delivery.
- Coordinated marketing campaigns to boost brand visibility.
- Supervised daily operations for seamless business activities.
- Streamlined operational efficiency for enhanced customer satisfaction.
- Liaised with other department heads to coordinate inter-departmental tasks smoothly.
- Conducted regular employee training to enhance skillsets.
- Managed inventory, ensured consistent supply of resources.
- Improved team productivity by implementing new management strategies.
- Prioritised staff welfare for improved morale and commitment.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Established clear budgets and cost controls strategies to meet objectives.
Front office executive / Front office manager
Hotel Central Point
Bilaspur, India
01.1999 - 12.2003
- Maintained orderly reception area, achieving a professional appearance.
- Handled luggage storage securely, offering peace of mind to departing guests.
- Improved booking system efficiency by integrating latest technology tools.
- Assured privacy of guests by maintaining strict confidentiality protocols.
- Organised special requests from guests, contributing to personalised service delivery.
- Streamlined office operations with efficient document handling and filing.
- Coordinated room availability, resulting in reduced waiting time for guests.
- Managed guest bookings for smooth check-in and check-out processes.
- Handled phone calls professionally, ensuring timely response to enquiries.
- Facilitated effective communication to resolve customer complaints.
- Collaborated with housekeeping staff for quick room preparation.
- Enhanced customer satisfaction by providing excellent front desk service.
Education
Master's degree - Commerce
Guru Ghasidas Central University
Bilaspur, India 07.1997 - 04.1999
Skills
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Languages
English
Fluent
Timeline
Warehouse manager
ORL General Trading LLC
04.2023 - Current
General manager
The Grand Gardens Resort & Spa
02.2015 - 09.2022
Operations manager
The Grand Gardens Resort & Spa
06.2008 - 01.2015
Assistant general manager
Hoilday Cottages
03.2004 - 05.2008
Front office executive / Front office manager
Hotel Central Point
01.1999 - 12.2003
Master's degree - Commerce
Guru Ghasidas Central University
07.1997 - 04.1999
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