Summary
Overview
Work history
Education
Skills
Languages
PERSONAL PROFILE
PERSONAL STRENGTHS
DECLARATION
Timeline
Generic
MURUGAN SAKTHIVEL

MURUGAN SAKTHIVEL

Dubai,UAE

Summary

Experienced professional specializing in payment systems and real-time payment operations. Proficient in quality assurance testing and test automation with tools like JMeter and Postman. Skilled in utilizing technologies such as Jira, Git, SQL, Putty, and ServiceNow to maintain PCI DSS compliance and ensure operational efficiency. Demonstrates strong agile leadership to enhance workflows and achieve high-quality outcomes.

Overview

5
5
years of professional experience

Work history

Production Support Team Lead – Real-Time Payment Systems

Global Software Solution Group Fz LLC-DDA
Dubai
2024.06 - 2026.06
  • Led L2/L3 support team for real-time payments and core banking integration.
  • Handled critical incidents involving payment failures, transaction delays, and reconciliation issues.
  • Ensured 99.99% uptime across production environments by proactively managing alerts.
  • Coordinated root cause analysis (RCA) and permanent fix deployment in coordination with DevOps.
  • Created SOPs and runbook for payment support and on-call rotation plans.
  • Conducted release validations and post-deployment smoke testing in production.
  • Key Achievements:
  • Reduced average incident resolution time by 40%.
  • Implemented real-time dashboards for monitoring payment transactions and SLAs.
  • Streamlined project management processes to ensure timely delivery of tasks.
  • Monitored team performance metrics, identifying areas for improvement.

SQA Team Lead – Real-Time Payment Systems

Global Software Solution Pvt Ltd
Tirunelveli
2021.01 - 2024.06
  • Led team of 2.7 SQA TL in testing real-time payment platforms, ensuring compliance with industry standards for RTP and 24x7 processing of ISO20022/PACS messages and PCI DSS.
  • Implement CI/CD pipelines for automated testing, ensuring timely software releases with 98% fewer critical bugs post-deployment.
  • Develop and maintain test plans, test cases, and traceability matrices for end-to-end payment workflows including RCT, P2P, and BCT cases.
  • Conduct performance testing for high-throughput transaction systems, ensuring latency meets SLA requirements.
  • Managed API automation using Postman collections and integrated with Jenkins CI/CD.
  • Oversaw pre-production sanity testing and coordinated UAT with business users.
  • Identified production defects, led root cause analysis, and implemented corrective action plans to mitigate future issues.
  • Coordinated with business analysts and developers to align sprint deliverables, enhancing collaboration and project outcomes.
  • Reduced testing cycle time by 35% through automation.
  • Improved test coverage from 70% to 95% across modules.
  • Implement the Production check list to test all the functionalities before the production release it will be reduce 99% production defect.
  • Achievements:
  • Developed robust communication channels for seamless information flow.

Education

Bachelor of Engineering - Mechanical Engineering

Dhanalakshmi Srinivasan College of Engineering
Coimbatore

Skills

  • Payment systems expertise
  • Real-Time Payment Operations
  • Production support management
  • Quality assurance testing
  • Test Automation: JMeter, Postman
  • Tools & Technologies: Jira, Git, SQL, Putty, ServiceNow
  • Compliance & Standards: PCI DSS
  • Agile leadership

Languages

Tamil
English

PERSONAL PROFILE

  • Name: MURUGAN.S
  • Father Name: SAKTHIVEL.S
  • Date of Birth: 1992-02-19
  • Gender: Male
  • Marital Status: Married
  • Languages Known: Tamil, English
  • Passport No: C5049335

PERSONAL STRENGTHS

  • Hardworking
  • Quick Learner
  • Smart Worker and Team player

DECLARATION

I hereby declare that all the details furnished above are true to the best of My knowledge and belief.

Timeline

Production Support Team Lead – Real-Time Payment Systems

Global Software Solution Group Fz LLC-DDA
2024.06 - 2026.06

SQA Team Lead – Real-Time Payment Systems

Global Software Solution Pvt Ltd
2021.01 - 2024.06

Bachelor of Engineering - Mechanical Engineering

Dhanalakshmi Srinivasan College of Engineering
MURUGAN SAKTHIVEL