Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Certification
Timeline
Generic
Musaab Abdelgadir

Musaab Abdelgadir

Sharjah,UAE

Summary

Reliable call centre professional with experience in handling high call volumes with accuracy for optimum productivity. Offers outstanding problem-solving and rapport-building skills to seek timely solutions to customer problems. Dependable team player committed to improving call metric standards.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Call Centre Representative

Aljazeera company
Doha, Qatar
12.2020 - 12.2022
  • Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
  • Optimised customer experience by tailoring responses to individual needs.
  • Facilitated strategic decision-making by producing accurate, comprehensive end-of-shift reports.

Customer Service Representative

SUDANESE INSURANCE AND REINSURANCE. CO LTD
Khartoum, Sudan
01.2020 - 11.2020
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Assisted customers with additional retail services, including alterations, special orders and item loans.

Customer Service Representative

Zain Sudan
Khartoum, Sudan
02.2017 - 10.2019
  • Processed inbound customer calls, providing information on service or product upgrades
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.

Customer Service Representative

OZ REAL ESTATE
Khartoum, Sudan
11.2015 - 08.2016
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.

Customer Service Representative

Sudanese Standards and Metrology Organization
Khartoum, Sudan
01.2014 - 08.2015
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with varying questions using product knowledge and service expertise.

Education

Bachelor of Science - Civil Engineering

NILE VALLEY UNIVERSITY
Atbara, Sudan

Skills

  • Problem-solving
  • Communication skills
  • Documentation and reporting
  • Teamwork and collaboration
  • Database entry
  • Certified Microsoft Office Specialist
  • Detailed meeting minutes

Languages

English
Intermediate
Arabic
Native

Additional Information

  • UAE resident
  • UAE driving license

Certification

  • Microsoft office (word processor,spread sheet, presentation)
  • Institution Of Occupational Safety & Health
  • OSHA In General Industry
  • Advanced Fire Fighting Training Course
  • Community Based Health First Aid
  • Primavera Basic Applications

Timeline

Call Centre Representative

Aljazeera company
12.2020 - 12.2022

Customer Service Representative

SUDANESE INSURANCE AND REINSURANCE. CO LTD
01.2020 - 11.2020

Customer Service Representative

Zain Sudan
02.2017 - 10.2019

Customer Service Representative

OZ REAL ESTATE
11.2015 - 08.2016

Customer Service Representative

Sudanese Standards and Metrology Organization
01.2014 - 08.2015

Bachelor of Science - Civil Engineering

NILE VALLEY UNIVERSITY
Musaab Abdelgadir