Musaab Abdelgadir
Sharjah,UAE
Summary
Reliable call centre professional with experience in handling high call volumes with accuracy for optimum productivity. Offers outstanding problem-solving and rapport-building skills to seek timely solutions to customer problems. Dependable team player committed to improving call metric standards.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Call Centre Representative
Aljazeera company
Doha, Qatar
2020.12 - 2022.12
- Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
- Optimised customer experience by tailoring responses to individual needs.
- Facilitated strategic decision-making by producing accurate, comprehensive end-of-shift reports.
Customer Service Representative
SUDANESE INSURANCE AND REINSURANCE. CO LTD
Khartoum, Sudan
2020.01 - 2020.11
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
Customer Service Representative
Zain Sudan
Khartoum, Sudan
2017.02 - 2019.10
- Processed inbound customer calls, providing information on service or product upgrades
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
Customer Service Representative
OZ REAL ESTATE
Khartoum, Sudan
2015.11 - 2016.08
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Customer Service Representative
Sudanese Standards and Metrology Organization
Khartoum, Sudan
2014.01 - 2015.08
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
Education
Bachelor of Science - Civil Engineering
NILE VALLEY UNIVERSITY
Atbara, SudanSkills
- Problem-solving
- Communication skills
- Documentation and reporting
- Teamwork and collaboration
- Database entry
- Certified Microsoft Office Specialist
- Detailed meeting minutes
Languages
English
Intermediate
Arabic
Native
Additional Information
- UAE resident
- UAE driving license
Certification
- Microsoft office (word processor,spread sheet, presentation)
- Institution Of Occupational Safety & Health
- OSHA In General Industry
- Advanced Fire Fighting Training Course
- Community Based Health First Aid
- Primavera Basic Applications
Timeline
Call Centre Representative
Aljazeera company
2020.12 - 2022.12
Customer Service Representative
SUDANESE INSURANCE AND REINSURANCE. CO LTD
2020.01 - 2020.11
Customer Service Representative
Zain Sudan
2017.02 - 2019.10
Customer Service Representative
OZ REAL ESTATE
2015.11 - 2016.08
Customer Service Representative
Sudanese Standards and Metrology Organization
2014.01 - 2015.08
Bachelor of Science - Civil Engineering
NILE VALLEY UNIVERSITY