Musaddik CK

• Preparing and Configuring the Cloud server for Starbucks Store Using Microsoft Symphony Software.
• Preparing Windows Servers (2003,2008,2016), Configuring Windows 7,8,10 for new store openings in UAE.
• Providing complete onsite IT Support to Stores.
• Testing new version of Windows servers before implementing them in stores.
• Providing remote support to stores in other countries like Oman, KSA, Qatar, etc.
• Managing daily incident to prevent any disruption or degradation could make an adverse impact on IT Services quality & return it back to users ASAP.
• Making Sure All Our network devices running well start from an internet connection from Etisalat, du connection through patch panel to modem, mobility controller, Avaya IP, fingerprint Devices, printer Etc.….
• Analyze reported incident and provide solution to users enabling them to resume their work with minimum disruption as per agreed SLOs, to complete IT Services requests (like new installations, reconfigurations & shifting) as agreed SLO.
• To work toward resolution of incident across various technologies and platforms.
• Coordinate with project team at the time of store openings regarding the IT Requirements in store Maintaining and Configuring TCP/IP Networking and configuring the Switches like Huawei, HP, Cisco.
• Installing all Necessary Software like office365, adobe reader, Zip file, FileZilla, and Setting up brand applications in Store tablets, iPad and PCs.
• Using Ticketing System (ServiceNow) to Address the User Tickets Regarding Software’s, Hardware, Networking issues.
• Working as Per SLA through Service now application.
• Working Knowledge of networking security and anti-virus Programs.
• Providing the Support for Windows users, Apple Mac IOS Users, Android Tablet.
• Setting Up new User’s domain accounts and Profile and dealing with password issues.

Working with First Source Solution (IBM Project) as Remote Support Engineer from March-2013 to Jan 2014.

Managing 6 locations Mumbai (Paradigm. Interface, Aioli), Bangalore and Chennai, remotely with the help of Remote Desktop Connection.

Providing support to Incident Management Team such as providing screenshots, logs from monitoring system, doing L1 troubleshooting by taking systems remote for High priority issues by being on bridge call till issue closure

Provided IT support services, troubleshooting and system operation.

• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
• Explained technical information in clear terms to non-technical individuals to promote better understanding