Mushtaq Haffil
Operations/Sales/Product/Project Professional-Travel & Tourism /Transportation & Dispatch Management
Dubai-UAE
Summary
Goal-oriented Travel Management Professional with 20 years of experience working within organizations ranging in size, value, and business scale. Work with business executives and all levels of staff to deliver quality Service output options that achieve Company's objectives. Adept at planning and scheduling challenging work related functions, using wide range of internal and external systems. Dedicated to timeliness,cost-effectiveness, and supporting attainment of challenging business objectives.
Career Key areas:
- 16 handful years of Middle East Travel and Tourism Market Experience.
- Distinguished Experience in Travel and Tourism,Travel Technology and Transportation Industries with proven track records.
- Expert in increasing Productivity and Customer Satisfaction while driving Revenue and Sales.
- Extensive Knowledge in Online Booking Platforms and its Technical functions.
- Committed to streamlining procedures while Optimizing Revenue generating areas.
- Strong Organizational Skills & Commitment to Service Excellence.
- Developed Contacts with Industry Key Players such Airlines, Hotels, DMCs, Tour Operators, Travel Agencies,Transportation and Travel Technology Companies.
- Tact to deal with Multicultural Clientele.
Overview
20
20
Years of Professional Experience
16
16
Years of Middle East Travel & Tourism Market Experience
Work History
PLATFORM OPTIMIZATION ANALYST
IWTX-Illusions World Travel Exchange, Dubai-UAE
Dubai, UNITED ARAB EMIRATES
Aug.2022 - Current
- Drove operational improvements which resulted robust mechanism in optimizing Hotel Availability, Rates and Inventory (ARI) and improved Profit margins.
BUSINESS DEVELOPMENT & OPERATIONS MANAGER
HainiaH Luxury Travel, Dubai-UAE
Dubai, UAE
May.2019 - Jul.2022
Company 1: Hainiah Luxury Travel
- Taken utmost effort to structure Company's main functions like Operations, Sales, Branding, Marketing, Promotions and KPIs.
Company 2: Baraka Travel Club: Country Manager (UAE and GCC)
- Devised operational and promotional plans to enhance product positioning and global brand marketing development. E-Commerce and Omni-Channels Tools involved throughout.
PROJECT/OPERATIONS MANAGER (E-COMMERCE)
Booking A Trip.com Travel, Abu Dhabi-UAE
Abu Dhabi, UAE
Jan.2017 - May.2019
Company 1: Booking A Trip.com Travel
- Devised processes to Boost long-term Business success and increase Profit levels. Online Booking Platform Development and overlooked Omni-Channel functions.
Company 2: Sawaaq.com: Project Manager
- Created custom Limousine Mobile Application using Native Technologies with E-Commerce mechanism.
Company 3: Black Limo Luxury Transports LLC.:
Head of Operations and Business Development
- Drove Operational improvements though KPIs (Drivers Performances) which resulted in Savings and Improved Profit margins.
SUPERVISOR/TEAM LEADER
Illusions Online Arabia FZ LLC.,Dubai-UAE
Dubai, UAE
Aug.2014 - Jan.2017
- Applied strong Leadership talents and problem-solving skills to maintain Team efficiency and organize Workflows. E-Commerce and Omni-Channels involved heavily.
SENIOR TOURS CONSULTANT (HOLIDAYS DEPT;)
SNTTA Travel & Tours LLC., Dubai-UAE
Dubai, UAE
Jul.2007 - Jul.2014
- Delivered Top quality performances in all assigned Tasks.
TRAVEL & TOURS EXECUTIVE
Regency Travel & Tours, Doha-QATAR
May.2006 - May.2007
- Maintained operational proficiency in coordinating both International and Domestic Travel booking for Customers, arranging for Airfares as well as Hotel and Rental Car reservations.etc.
TOURS EXECUTIVE
Himpras Tours, Colombo-SRI LANKA
Dec.2002 - Apr.2006
- Developed Tour programming, to enhance Guest experiences.
Education
PROJECT MANAGEMENT PROFESSIONAL- - Member No.5872553
Aug.2021 - Current
- PMI 7th Edition: Process, Business and People Management.
HIGH SCHOOL DIPLOMA -
Jan.1986 - Aug.2000
- General Certificate of Advance Level in 2000 on Commerce Stream (Economics/Accountancy/Business Studies/Business Statistics) with Credit Passes.
TRAVEL EXPERT AND DESTINATIONS SPECIALIST -
May.2006 - Jan.2016
- 100% Pure New Zealand/ Brit Agent/ USTOA/ Switzerland/ Austrian/South African/ Golden Agent “Amazing Thailand”/ Malaysia/Jordan/Marriott Hotel Sales Specialist.
DIPLOMA iN AIRLINE TICKETING,RESV AND MKTG; -
Sep.2003 - Jan.2004
EURAIL SPECIALIST -
Jan.2013 - Oct.2013
Skills
Operations and Product Development: Travel and Transportation Businesses
undefinedReferences
References will be provided on Request.
Timeline
PLATFORM OPTIMIZATION ANALYST - IWTX-Illusions World Travel Exchange, Dubai-UAE
Aug.2022 - Current
Project Management Institute-USA - PROJECT MANAGEMENT PROFESSIONAL-, Member No.5872553
Aug.2021 - Current
BUSINESS DEVELOPMENT & OPERATIONS MANAGER - HainiaH Luxury Travel, Dubai-UAE
May.2019 - Jul.2022
PROJECT/OPERATIONS MANAGER (E-COMMERCE) - Booking A Trip.com Travel, Abu Dhabi-UAE
Jan.2017 - May.2019
SUPERVISOR/TEAM LEADER - Illusions Online Arabia FZ LLC.,Dubai-UAE
Aug.2014 - Jan.2017
Rail Europe Leading Agent of The Year- Middle East - EURAIL SPECIALIST,
Jan.2013 - Oct.2013
SENIOR TOURS CONSULTANT (HOLIDAYS DEPT;) - SNTTA Travel & Tours LLC., Dubai-UAE
Jul.2007 - Jul.2014
TRAVEL & TOURS EXECUTIVE - Regency Travel & Tours, Doha-QATAR
May.2006 - May.2007
Destinations Specialist Certificates-UAE/QATAR - TRAVEL EXPERT AND DESTINATIONS SPECIALIST,
May.2006 - Jan.2016
International Airline Ticketing Academy-SRI LANKA - DIPLOMA iN AIRLINE TICKETING,RESV AND MKTG;,
Sep.2003 - Jan.2004
TOURS EXECUTIVE - Himpras Tours, Colombo-SRI LANKA
Dec.2002 - Apr.2006
Isipathana College-SRI LANKA - HIGH SCHOOL DIPLOMA,
Jan.1986 - Aug.2000
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