Muskan Muhibullah
Toronto
Summary
Experienced professional with a track record of delivering exceptional services and building strong relationships. Skilled in utilizing Microsoft Office Suite and experienced in multilingual environments. Adaptable, flexible, able to multitask and work effectively in a team environment, while demonstrating strong analytical and critical thinking skills, organization and time management, and a strong sense of responsibility and dependability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Director
Jays Care - RBI Summer Edition
06.2023 - 08.2023
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Monitored program performance to identify areas for improvement.
- Oversaw staff schedules and assignments to handle programming demands.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
Program Coordinator
Toronto Community Housing - Youthworx
04.2023 - 06.2023
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Developed and maintained relationships with external partners to facilitate program operations..
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
Senior Program Leader
Active Scholars
11.2022 - 05.2023
- Collaborated with parents, supervisors, and staff to effectively manage any child or program-related issues while maintaining a positive outlook.
- Demonstrated an ability to develop and implement creative solutions to complex problems, while also effectively working within a team to provide support and guidance to fellow staff members.
- Established excellent communication skills with parents and guardians by promptly answering phones, addressing questions, taking messages, and forwarding calls as needed.
- Led and facilitated a safe and engaging environment for children/campers during a variety of activities, including crafts, art projects, games, and other educational exercises to promote cognitive and developmental growth, personal growth, socialization, and positive peer relationships among campers.
- Maintained confidential camper files, properly storing and managing personal information in accordance with regulatory standards.
- Provided valuable insight to camp management on camper-related matters and actively participated in creating and implementing resolution plans.
Senior Program Leader
Active Seniors - Toronto Community Housing
11.2022 - 05.2023
- Collaborated with interdisciplinary teams to design and implement inclusive and accessible programs for individuals with diverse abilities and needs.
- Demonstrated adaptability and flexibility in response to changing needs and priorities, effectively managing competing demands and unexpected challenges.
- Developed and executed lesson plans that were both engaging and educational, actively engaging children throughout the process.
- Implemented risk management strategies to ensure the safety and well-being of participants during recreational activities.
- Leveraged expertise in program planning and evaluation to inform the development of evidence-based practices and policies for the organization.
- Maintained accurate records of program participation and progress, utilizing the quantitative and qualitative analysis to inform program improvement.
- Utilized effective communication and interpersonal skills to build rapport with participants, families, and stakeholders, promoting program engagement and retention.
Camp Director
Jays Care Foundation
06.2022 - 08.2022
- Communicated with supervisors, staff, and parents regarding children's behavior or program issues while monitoring campers' behavior during activities, effectively handling discipline situations, and encouraging positive behavior.
- Cultivated cordial relationships with campers' parents or guardians to include them with the children's development and learning skills.
- Handled administration needs to upgrade camper files, and store personal information to prevent the risk of allergic reactions and other needs.
- Liaised with food service managers and cooks concerning food-related program requirements.
- Oversaw a team of staff and supported team members by training and mentoring with weekly program planning, setting personalized schedules for staff, executing camper-focused activities, and ensuring the order of all necessary equipment needed for activities.
- Organized field trips to off-site locations and handled scheduling, transportation, and payments.
- Planned weekly camp program schedules for baseball-based activities, field trips, educational lessons, and plans during arts and crafts activities while welcoming diversity & inclusion.
- Tracked facilities and equipment safety and cleanliness and took corrective action to resolve emerging issues.
Senior Program Leader
Kickstart - Toronto Community Housing
04.2022 - 06.2022
- Coordinated and facilitated a diverse range of educational and recreational activities that catered to campers' individual interests and abilities while promoting team-building exercises to foster a positive and inclusive camp community.
- Demonstrated exceptional organizational and leadership skills, delegating responsibilities and providing support to team members as needed.
- Facilitated cultural exchange activities to promote understanding and appreciation of diversity among campers and staff.
- Incorporated innovative technology and interactive teaching methods to engage campers and enhance their learning experience.
- Maintained accurate records of camper attendance, progress, and behavior, and provided timely updates to parents and supervisors.
- Maintained a clean, safe, and welcoming environment, ensuring that all facilities and equipment were well-maintained and up to standard.
- The camp staff collaborated to develop and implement safety policies and emergency procedures as part of their regular assessment of staff performance. Additionally, they provided input to ensure high-caliber content.
Senior Program Leader
Rookie League - Toronto Community Housing
07.2021 - 08.2021
- Collaborated with other staff members to ensure consistency in program implementation and adherence to program goals and objectives.
- Conducted program evaluations and utilized data analysis to identify areas for improvement and make necessary adjustments to the program.
- Demonstrated strong leadership and organizational skills to effectively manage program operations and staff members.
- Facilitated virtual meetings and training to ensure all staff members were properly trained and informed.
- Managed program resources effectively to ensure efficient and cost-effective use of program funds and materials.
- Utilized critical thinking and problem-solving skills to address issues and challenges that arose during program implementation.
Independent Shop Consultant
Market America - Shop.com
08.2020 - 06.2021
- Demonstrated flexibility and dedication by volunteering for extra shifts during holidays and other busy periods to ensure excellent staffing and seamless shopping experiences.
- Engaged customers in friendly conversation, building rapport and uncovering individual needs to better serve their shopping experience.
- Maintained an organized inventory by checking incoming orders and organizing new stock, ensuring that customers could easily find and purchase desired items.
- Provided exceptional customer service and cultivated strong relationships with retail customers, resulting in increased customer loyalty and retention.
- Performed price audits to detect and correct discrepancies and informed customers of shop promotions and discounts to encourage purchases.
- Utilized extensive product knowledge to assist customers in finding items, explaining benefits and services, and increasing sales and overall satisfaction.
Senior Program Leader
Rookie League - Toronto Community Housing
07.2019 - 08.2019
- Assisted in preparing and procuring recreational materials and supplies for various activities, skillfully ensuring that all items were properly organized and readily accessible for campers' use.
- Demonstrated active listening skills, encouraging and motivating children of all skill and developmental levels, resulting in enhanced camper satisfaction and retention.
- Displayed superior conflict resolution skills, deftly mediating any disputes that arose between campers, resulting in swift and amicable resolutions to any issues and reinforcing a positive and safe camp environment.
- Efficiently prepared and submitted detailed reports on a daily and weekly basis to accurately record campers' attendance, behavior, and progress, providing senior management with critical data to make informed decisions regarding the effectiveness of the program.
- Implemented effective communication strategies to regularly inform parents of campers' experiences, effectively addressing any inquiries or concerns, and thereby enhancing the overall quality of customer service.
- Maintained a clean and organized camp environment, including meal preparation and cleanup duties, ensuring that campers' dietary needs were met, and a hygienic and comfortable setting was maintained.
- Oversaw camper activities, proficiently identifying and resolving behavioral issues while promoting a safe, inclusive, and engaging environment to foster a memorable and fulfilling experience for all participants.
Administrative Assistant
BMO Financial Group
07.2018 - 08.2018
- Conducted thorough research to collect and record industry data, providing valuable insights to support business decision-making.
- Developed and maintained detailed administrative processes and procedures to drive efficiency and accuracy, ensuring consistent and effective operations.
- Efficiently managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail, ensuring accurate record-keeping and easy access to information.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives, contributing to the overall success of the organization.
- Identified and recommended process changes that significantly improved accuracy, efficiency, and service quality, resulting in a more productive work environment.
- Successfully created and maintained databases to track and record customer data, enabling effective management of customer relationships.
- Successfully created and updated spreadsheets and databases to track, analyze, and report on performance and sales data, providing valuable information for decision-making.
- Successfully streamlined and improved office procedures by developing effective strategies, resulting in more efficient operations and improved productivity.
Medical Assistant Student Intern
Dr. Stephen Glazer's Office
10.2017 - 02.2018
- Accurately collected and documented patient medical information, such as blood pressure and weight, ensuring that all relevant information was properly recorded and easily accessible.
- Contributed to the smooth operation of the clinic by effectively scheduling appointments, registering patients, and distributing sample pharmaceuticals as prescribed.
- Demonstrated clinical expertise by completing procedures and gathering patient data, ensuring the accurate interpretation of patient health by physicians.
- Efficiently communicated with pharmacies by phone and fax to submit prescriptions and refills, resulting in prompt delivery of medications to patients and streamlined medication management.
- Efficiently obtained client medical history, medication information, symptoms, and allergies, ensuring that all relevant information was properly recorded and accessible to medical staff.
- Provided excellent patient service by directing patients to exam rooms, fielding questions, and preparing patients for physician examinations, resulting in a comfortable and efficient patient experience.
- Successfully maintained inventory, expiration, and vaccine logs, ensuring that all documentation was up-to-date and compliant with regulatory requirements.
Legal Assistant
The Ontario Court Of Justice
07.2017 - 08.2017
- Attended court hearings and depositions, taking detailed notes and documenting proceedings with accuracy and attention to detail, ensuring that all important information was properly recorded and organized.
- Collaborated effectively with attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes, contributing to the successful resolution of cases and the satisfaction of clients.
- Created detailed spreadsheets to track client progress and document billable hours, resulting in accurate and reliable billing statements for clients and the legal practice.
- Demonstrated exceptional administrative skills by completing electronic filings, initiating billing statements, managing firm administrative matters, and maintaining office schedules, resulting in the efficient and effective operation of legal practice.
- Developed and maintained highly organized paper and electronic filing systems for clients, resulting in streamlined access to case information and improved productivity for attorneys and support staff.
- Exhibited strong editing and proofreading skills by reviewing litigation for proper grammar, spelling, and punctuation, ensuring high-quality work output and attention to detail.
- Successfully coordinated with court personnel and attorneys to ensure efficient scheduling of hearings and timely filing of legal documents, resulting in the smooth handling of cases and the satisfaction of clients.
Education
Bachelor of Arts - Criminology
Toronto Metropolitan University
355 Victoria St2026
High School Diploma -
Westview Centennial Secondary School
755 Oakdale Rd09.2019
Skills
- Adept at working collaboratively with others and contributing to team success
- Capable of analyzing complex situations and using critical thinking to make informed decisions
- Excellent in Communication, Collaboration, and Coordination
- Experienced in organizing and managing time effectively to meet deadlines
- Fluent in multiple languages, including English, Dari, Pashto, Tajik, and Urdu
- Highly reliable and responsible, always completing tasks on time and to a high standard
- Proficient in Microsoft Excel, Outlook, Office, PowerPoint, and Vista
- Skilled at managing multiple tasks simultaneously
- Versatile, resilient, and responsive to change
Certification
- Anaphylaxis in Schools: What Educators Need to Know
- Customer Service
- Excellence in Marketing
- First Aid and CPR
- Leadership Talks: Finances & Staff Morale
- MVP - Senior Program Leader Awards
- Nutrition Certified
- Recreation and fitness Leadership Award
- Shopping Annuity Member Certification
- Skin Care Certified Award
- The Leadership Camp Award
- The Ontario Human Rights Code and the Accessibility for Ontarian with Disabilities Act
- The Team Player Award
- Understanding PTSD - Public Services Health and Safety Association
- Work Hazardous Materials Information System
- Worker Health and Safety Awareness
Timeline
Program Director
Jays Care - RBI Summer Edition
06.2023 - 08.2023
Program Coordinator
Toronto Community Housing - Youthworx
04.2023 - 06.2023
Senior Program Leader
Active Scholars
11.2022 - 05.2023
Senior Program Leader
Active Seniors - Toronto Community Housing
11.2022 - 05.2023
Camp Director
Jays Care Foundation
06.2022 - 08.2022
Senior Program Leader
Kickstart - Toronto Community Housing
04.2022 - 06.2022
Senior Program Leader
Rookie League - Toronto Community Housing
07.2021 - 08.2021
Independent Shop Consultant
Market America - Shop.com
08.2020 - 06.2021
Senior Program Leader
Rookie League - Toronto Community Housing
07.2019 - 08.2019
Administrative Assistant
BMO Financial Group
07.2018 - 08.2018
Medical Assistant Student Intern
Dr. Stephen Glazer's Office
10.2017 - 02.2018
Legal Assistant
The Ontario Court Of Justice
07.2017 - 08.2017
Bachelor of Arts - Criminology
Toronto Metropolitan University
High School Diploma -
Westview Centennial Secondary School
- Anaphylaxis in Schools: What Educators Need to Know
- Customer Service
- Excellence in Marketing
- First Aid and CPR
- Leadership Talks: Finances & Staff Morale
- MVP - Senior Program Leader Awards
- Nutrition Certified
- Recreation and fitness Leadership Award
- Shopping Annuity Member Certification
- Skin Care Certified Award
- The Leadership Camp Award
- The Ontario Human Rights Code and the Accessibility for Ontarian with Disabilities Act
- The Team Player Award
- Understanding PTSD - Public Services Health and Safety Association
- Work Hazardous Materials Information System
- Worker Health and Safety Awareness
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