Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Hobbies and Interests
Projects
Timeline
Generic
Muskan Shah

Muskan Shah

Jabal Ali

Summary

I am here looking for an appropriate opportunity to build up my career. If given an opportunity, i shall render my ability and i affirm that the information provided is true and accurate to the best of my knowledge.

Overview

5
5
Certification

Work History

Customer Service Executive

Shah Builders
03.2021 - 07.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined communication channels for improved efficiency in handling customer concerns.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Implemented new protocols to optimize team performance and deliver consistent results.
  • Collaborated with cross-functional teams to improve overall customer experience within the company.
  • Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
  • Monitored key performance indicators to ensure continuous improvement in service quality.

Education

Master of Commerce - Accounting And Finance

S.S. Dempo College of Commerce & Economics
Bambolim, Goa
01.2021

Bachelor of Commerce (Honors) - Accounting

S.S. Dempo College of Commerce & Economics
Bambolim,goa
10.2017

Skills

  • Customer service expert
  • Team management
  • Technical support
  • Account Analysis
  • Advanced ms excel
  • Payment Management
  • Software diagnosis
  • Communication skills

Certification

  • All Goa college topper in know your economy test by SRA for economics and finance.
  • Identified issues, analyzed information and provided solutions to problems.
  • Screened CVs sourced by the recruiters before submitting them to the proprietor.
  • Oversaw new business development to forecast revenue.
  • Develop relationships with prospective customers, while maintaining existing customer relationships.
  • Analysed the cashflow statements of the food products.

Languages

English
Hindi

Personal Information

  • Father Name ; Saleem Ali Shah
  • Husband Name ; Rohail Motiwala
  • Date of Birth ; 16/08/1999
  • Gender ; Female
  • Marital Status ; Married
  • Nationality ; Indian
  • Passport Number ; V4853145
  • Visa Status ; Residence Visa

Hobbies and Interests

  • Listening to music
  • Watching sports
  • Lateral thinking
  • Exploring other cultures
  • Baking

Projects

Dessertation 1: Comparative study of E-trailers and conventional stores (team leader), 06/2017 - 02/2020, Determined the current trends in the Industry. Explored the factors that influence customers to follow the trend. Recorded the perception of the customers regarding recent trends. Determined whether the customers demographic characteristics influence their preference towards the trend.


 Dessertation 2 (post graduate level) - Emerging trends in the food industry (group leader), 07/2020 - 03/2022, Determined the current trends in the food Industry. Explored the factors that influence customers to follow the trend. Determined whether the customers demographic characteristics influence their preference towards the trend. Drew conclusions through graphs and statistical techniques such as chi square , factor analysis using spss/jamovi software.

Timeline

Customer Service Executive

Shah Builders
03.2021 - 07.2021

Master of Commerce - Accounting And Finance

S.S. Dempo College of Commerce & Economics

Bachelor of Commerce (Honors) - Accounting

S.S. Dempo College of Commerce & Economics
Muskan Shah