M. Usman Butt
Dubai,UAE
Summary
Experienced Store Manager with keen focus on driving sales and customer satisfaction. Transformed underperforming stores into top revenue generators by implementing innovative merchandising strategies and fostering team collaboration. Known for improving stock turnover and reducing operational costs through streamlined processes and staff training.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Store Manager
Beverly Hills Polo Club
Dubai, UAE
01.2019 - 04.2025
- Managing and motivating team to increase sales and ensure efficiency.
- Analyzing sales figures and forecasting future sales volumes to maximize profits.
- Analyzing and interpreting trends to facilitate planning.
- Using information technology to record sales figures, for data analysis and planning.
- Resolving health and safety, legal and security issues.
- Organizing special promotions, displays, and events.
- Updating colleagues on business performance, new initiatives, and other pertinent issues.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
Fashion Advisor
Juicy Couture
DUBAI
09.2015 - 12.2018
- Assisted clients in developing personal style for enhanced self-confidence.
- Demonstrated advanced knowledge of fabrics and cuts helping customers choose flattering outfits.
- Enhanced overall store image with meticulous visual merchandising.
- Created appealing window displays to attract potential customers.
- Advised on clothing combinations, resulting in cohesive ensembles and satisfied customers.
- Ensured high standards of store presentation through effective visual merchandising.
- Streamlined wardrobe choices for clients, leading to time and cost efficiency.
- Increased customer satisfaction by providing tailored fashion advice.
- Handled customer queries effectively, ensuring excellent levels of service maintained at all times.
Sr. Sales Advisor
Shirt & Tie
PAK
12.2013 - 04.2015
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Delivered high sales performance within budget to strict deadlines and targets.
- Increased current product and service sales through knowledgeable customer advice.
- Maintained quality assurance standards for all products and services.
- Coordinated successful product launches, maximising exposure and reach of products.
- Streamlined sales process, resulting in increased efficiency and productivity.
- Increased customer satisfaction by providing expert product knowledge and advice.
Sr. Sales Associate
HyperStar, Majid Al Futtaim Retail
PAK
09.2010 - 12.2013
- Assisted clients in making informed purchasing decisions, fostering trust and loyalty.
- Implemented visual merchandising standards for an appealing store layout.
- Trained junior staff members, enhancing their product knowledge and sales skills.
- Coordinated promotional events to attract new customers.
- Managed customer complaints effectively, restoring confidence in our products and services.
- Created a positive shopping environment, resulting in repeat business.
- Streamlined store operations to enhance efficiency and productivity levels.
Fashion Advisor
OUTFITTERS
08.2008 - 08.2010
- Greet customers and ascertain what each customer wants or needs.
- Prepare Monthly Sales Reports, attendance staff reports.
- Control, order, get new products, check invoices.
- Coordinate activities of retail sales workers, coach and motivate them to meet sales targets.
- Ensuring all stock is clearly and correctly priced.
- Recommend, select, and help locate, and obtain merchandise based on customer needs and desires.
- Excellent understanding of the retail market, with a key focus on customer service.
- Comprehensive knowledge of sales techniques and best business practices.
- New Business Development, Sales, and Client Relationship Management.
- Enthusiastic and hardworking, with excellent interpersonal skills.
- Maintaining high visibility and energy levels on the Work Floor.
- Strong work ethic and capability to serve as a team leader or a member of a team.
- Outstanding initiative, business acumen, and the ability to think 'outside the box'.
- Strong negotiation skills and extensive Customer relationship management experience.
Education
Master's - Business Administration
virtual university of Pakistan
Pakistan 09.2008 - 10.2010
Skills
- 10 years of Strong Customer Service
- Stock control systems
- Merchandising expertise
- Multitasking proficiency
- Initiative taking
- Retail Management experience
- Financial reporting
- Budget oversight
- POS system operation
- Staff mentoring
- Product pricing
- Performance monitoring
Personal Information
Nationality: Pakistan
Custom
Available upon request
Accomplishments
The highest UPT accomplishment of the year
Affiliations
- swimming
Languages
English
Fluent
Arabic
Upper intermediate
Urdu
Native
Hindi
Fluent
Punjabi
Native
Timeline
Store Manager
Beverly Hills Polo Club
01.2019 - 04.2025
Fashion Advisor
Juicy Couture
09.2015 - 12.2018
Sr. Sales Advisor
Shirt & Tie
12.2013 - 04.2015
Sr. Sales Associate
HyperStar, Majid Al Futtaim Retail
09.2010 - 12.2013
Master's - Business Administration
virtual university of Pakistan
09.2008 - 10.2010
Fashion Advisor
OUTFITTERS
08.2008 - 08.2010
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