Mustafa Alshebli
Summary
Dedicated IT security consultant with over 10 years of experience. Eager to offer superb analytical skills to help others to grow up their skills. Long experience with Cisco's customer support, technical services, problem solving, and complex technical requirements. Lead and motivate teams, training delivery and Key Performance Indicators (KPI's).
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior IT Security Engineer
Global Aerospace Logistics (GAL)
01.2024 - Current
- Managing all network security solution assets (EDR, NDR, Webproxy, PAM, NAC, DNS Security, Sanboxing and Email Security)
- Knowledge of ( DLP, Data classification, Firewalls, CASB, ZTNA, RBI, MFA, SSO).
- Configuring and fine tuning the security assets to prevent and detect cyber threats.
- Evaluating and doing POC's for multiple vendors and measuring their ability to achieve desired use cases.
- Reduced risk of cyber attacks by conducting regular vulnerability assessments and penetration tests.
Cisco Security Pre-Sales Eng - War Room Manager
Estarta Solutions
01.2022 - 01.2024
- Working with Cisco Account Managers and Systems engineers to increase the probability of winning a deal against competitors
- Dissecting competitor's offerings, identify competitor's differentiators and weaknesses when compared to Cisco's solutions
- Knowledge of all Cisco Security products and competitive offering from other vendors.
- Provide guidance on the competing strategy recommended against specific competitors.
- Identify competitor's positioning and create BoM's based on our offerings or by collecting the client's requirements.
SECURITY ENGINEER TEAM LEAD
Estarta Solutions
01.2018 - 01.2022
- Troubleshoot and resolve complex technical network security problems. And review, validate and raise escalations to the development team if needed.
- Monitor SLAs to ensure that we meet our targets and KPIs
- Assist the management with team members evaluations based on their KPIs
- Responsible for hiring process, trainings and relevant experience determinations.
- Educational institutions and online classroom management
CISCO SENIOR CUSTOMER SUPPORT ENGINEER
Estarta Solutions
10.2014 - 08.2018
- Troubleshoot and resolve technical cases
- Training the team for customer handling skills
- Building materials for other team members
- Mentorship and SME
Education
CCIE Security -
01.2018
CCNP -
01.2016
CCNA -
01.2014
Bachelor of Engineering - network and communication engineering
Mutah University
01.2013
Skills
- Teamwork
- Troubleshooting
- Leadership
- Content creator
- Time Management
- Quick Learning
- Communication
- Training Delivery
Qualifications and highlights of expertise
- 10 Years in Customer Support.
- 5 Years in a leading position for a team of experts.
- 4 Years responsible of team hiring and evaluating the engineers.
- Technical and Pre-sales Experience
- Customer and Vendor Experience
Certification
- CCNA, 01/01/14
- CCNP, 01/01/16
- CCIE Security, 01/01/18
Hobbies and Interests
- Chess
- Football
- Basketball
Timeline
Senior IT Security Engineer
Global Aerospace Logistics (GAL)
01.2024 - Current
Cisco Security Pre-Sales Eng - War Room Manager
Estarta Solutions
01.2022 - 01.2024
SECURITY ENGINEER TEAM LEAD
Estarta Solutions
01.2018 - 01.2022
CISCO SENIOR CUSTOMER SUPPORT ENGINEER
Estarta Solutions
10.2014 - 08.2018
CCNP -
Bachelor of Engineering - network and communication engineering
Mutah University
CCIE Security -
CCNA -
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