Mustafa Ayman El Sayed Mustafa El Refaei
Dubai
Summary
Dynamic customer service professional with extensive experience at Taboulibe Hotel Alexandria, excelling in guest engagement and complaint resolution. Proven ability to maintain cleanliness and service quality, fostering loyalty through exceptional interactions. Skilled in cash handling and adept at managing high-pressure situations, consistently enhancing the dining experience for all patrons.
Professional hospitality specialist with robust experience in high-paced dining environments. Skilled in delivering exceptional customer service, managing tables efficiently, and ensuring guest satisfaction. Strong focus on teamwork, adaptability, and consistently achieving results. Known for reliability, effective communication, and positive attitude.
Overview
8
8
years of professional experience
Work History
Restaurant Waiter
Taboulibe Hotel Alexandria
02.2022 - 02.2025
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Waiter's Assistant
Tamara Resturant
02.2020 - 02.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Arranged tables and chairs for special occasions and events.
- Greeted customers and provided menus upon arrival to dining room.
- Assisted wait staff with timely food delivery and guest requests.
- Addressed customer complaints and inquiries to verify satisfaction.
Shop Seller
Al-Abd Sweet
03.2019 - 01.2020
- Managed inventory to ensure a well-stocked store and timely fulfillment of customer orders.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment.
- Processed transactions efficiently, ensuring accurate pricing and payment handling.
- Handled high-pressure situations calmly, addressing multiple customer needs simultaneously without sacrificing quality of service.
- Adapted quickly to new product releases or changes in-store policies while maintaining professionalism under changing circumstances.
- Developed strong rapport with customers, fostering loyalty and repeat business.
Customer Service Representative
Vodafone
09.2016 - 12.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
High School Diploma in Hotel Affairs
Cairo 08-2016
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Cash handling
- Table setting
- Food safety awareness
- Memory retention
- Food presentation
- Guest engagement
- Complaint resolution
- Beverage refills
- Portion control
Languages
Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Restaurant Waiter
Taboulibe Hotel Alexandria
02.2022 - 02.2025
Waiter's Assistant
Tamara Resturant
02.2020 - 02.2022
Shop Seller
Al-Abd Sweet
03.2019 - 01.2020
Customer Service Representative
Vodafone
09.2016 - 12.2018
High School Diploma -
High School Diploma in Hotel Affairs
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