Mustafa Bakheet

Handled incoming calls from customers, answered customer inquiries, and resolved customer complaints in accordance with the company policies
Assisted customers with product usage and tracked customer concerns to inform future product development
Achieving performance metric and KPIs
Maintained one of the lowest AHTs on the floor, consistently exceeding performance targets while delivering high-quality customer service
Handled customer inquiries and complaints with professionalism to restore satisfaction
Developed and maintained strong relationships with customers to foster repeat business.

• Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
• Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
• Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
• Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
• Collaborated with team members to share best practices, resulting in improved overall department performance.
• Boosted client retention rates by providing exceptional customer service and building rapport with callers.