Mustafa Dahab

• Built development and production environments from scratch. including but not limited to EC2, RDS, VPC, Auto Scaling, Load balancer in AWS and integrate it with third parties (peering).
• Designed all the Databases and build the normalization in SQL and NoSQL (MYSQL - MonogoDB).
• Created micro-services and APIs for front-end and mobile applications alongside its live documentation using swagger.
• Developed CMS to manage the applications database and media.
• Prepared regular testing scenario using JMeter.
• Managed all search-related tools (instance, elastic stack, endpoints) and the sync with application content.
• Created multi-language website (shaadoow.com) using React.js.

• Migrated the website technology from Yii framework to WordPress to make the job easier for the content writers to increase the content quality.
• Cut the hosting cost by 60% by moving it from a dedicated server to google cloud hosting (GCP) with auto-scaling.
• Increased the website visitors by 30% by implementing compatibility best practices for mobile and tab, besides using a CDN.
• Planned weekly campaigns landing pages development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
• Build a synchronization channel between website leads and CRM system using AWS (SQS and Lambda).
• Increased the quality of the website and landing pages UX and customer satisfaction by adding a heat map to track customer moves on each web page and modify it upon the results.

• Build synchronized integration between magento 2 and suiteCRM using reusable extensions
• Upgraded the website search engine by increasing the search speed by 60 % and accuracy by 40% using Elasticsearch at first then Apache Solr.
• Build an integration between our website and systems with the logistics company for delivery.
• Customized 30% of SuiteCRM core and functionalities as per business team requirements.
• Assured all the product parts and integrations are in sync by using AWS SQS.

• Led COGO Technology project management for Khartoum 20 employees.
• Managed the “Sudanways” project. The first Sudanese navigation system. with 10 employees from geo scanning to technology teams.
• Managed projects by prepare proper plans estimated budget, oversee and document all aspects of the specific project.
• Key achievements.
• Websites :

Sudanways.com, aroba-re.com, dalashauction.com, and so

many others.

• Software:

Schools management, Sales management system,

pharmacy management system…etc.

• Build in-house task management software, for the IT department with 50+ employees. which helped to increase productivity by 40%.
• Developed an in-house email management system on the organization level to manage 3000+ emails.
• Supervised the Sudan Judiciary portal domain naming and DNS configuration for the main domain (sj.gov.sd) and all the subdomains.
• Build a communication channel (fan-out) solution between our softwares and its users (Employees or Citizens) to centralize the delivery of email, SMS, WhatsApp messages, etc.

• Developed more than10 website and web applications.
• Decreased rework by 22% and costs by 15%. Consistently receive high user experience scores for all web development projects.
• Led over 5 groups of senior college students to develop a live project using LAMP stack from end-to-end

• Reduced / Improved Average Handle Time (AHT) which was 3.5 minutes for the call center department with 200+ employees by 40%. By developing an internal department software (CCare) converting all the services information documents and emails into a categorized and searchable web application on the company VPN.
• Resolved over 130 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper managemen
• Delivered to sales targets through up-selling and cross-selling.
• Maintained Contact Centre standards for customer service levels.
  Ensure compliance with all applicable policies & regular requirements on Information security.
• Promoted available products and services to customers during service, account management and order calls.

• Assisted in determining requirements and developing plans to ensure smooth installation and documentation of new software and applications.
• Performed scans on PCs ensuring network devices are 100% compliant with latest security patches.
• Performed capture and restore of users profiles using Microsoft System Configuration Management (SCCM).
• Installed software applications manually and through SCCM on desktops.
• Repaired computers, laptops, and networks, with knowledge of all the hardware and software involved in a dormitory environment.