MUSTAFA HASSAN
Abu Dhabi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
2
2
Languages
Work History
Quality Assurance Officer
Precise Consultancy
Abu Dhabi
06.2021 - Current
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
- Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
- Monitored activities and supporting systems to meet compliance regulations.
- Implemented new quality assurance and customer service standards.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Inspected products and worker progress throughout production.
- Monitored staff organization and suggested improvements to daily functionality.
- Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings
Credit Analyst & Specialist
First Abu Dhabi Bank
Abu Dhabi
07.2006 - 12.2019
- Assessed credit risk and analyzed Bank statements.
- Made decisions and recommendations about extending lines of credit.
- Analyzed customer data such as Bank statements And Legal documents to determine level of risk involved for extending credit.
- Conducted industry research to understand economic conditions impacting borrower ability to repay loans.
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
- Gathered loan documentation for underwriting.
- Attended credit-related training and conferences to stay informed about industry trends and developments
- Regular MIS covering applications, decisions made and cases in pipeline on regular basis and Maintaining Database for Over 25,000 Records
- Responsible for complete credit underwriting of submitted cases under different SME financing products including company’s source documentation checking, and business documentation checking.
- Ensure high and accurate pre-screening of Card/LOAN application and analyze credit proposal within policy guidelines and within acceptable timeframe .
- Ensure the discrepancies / Fraudulent application are escalated to line manager & internal
fraud Control Unit - Coordinate with Internal Customer Business Unit, CAD and Collections to Ensure Adherence to guidelines and that all requests are attended to in Prompt and Professional Manner and Within agreed Timelines
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags
Credit Coordinator
First Gulf Bank
Abu Dhabi
05.2011 - 11.2012
- Prescreening Central Bank System Check and documentations for Loan Cases
- Handling CPV “ Contact Verification Point” Local and International Calls for Customer for More Than 2,000 Cases
- Handling MIS and Related Reports to Head Management
- Assisted with new customer approval process.
- Supported department's month-end closing processes.
- Supported department's month-end closing processes
- Complied with internal controls and government regulations
Sales Coordinator
First Gulf Bank
Abu Dhabi
07.2006 - 05.2011
- Loan creation in “GLOBUS” & “FinnOne CAS” Systems
- Handling cases From branches and sales department and Coordinating with Retail credit to submit these cases properly
- Establishing Process of reporting pending cases and maintain tracking sheets for cases and Following up to resolve Pending Issues
- Contact customers to collect documents for loan booking
- Creating and maintaining MIS Records for loan documents , Personal Credit Lines And Auto Loan for More Than 3,000 Record
- Improved productivity by increasing customer communication and responding to feedback.
Data Entry & Temporary Staff
Abu Dhabi Commercial Bank
Abu Dhabi
06.2005 - 06.2006
- Handling all aspects of IPO” Initial Public Offering”
- Data entry for applications, documentation & signature Verification
- Delivery of allotment letters, filing & archiving customer mandates 4 | Page
- Completed data entry tasks with accuracy and efficiency.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Verified data files prior to entry to maintain high data accuracy.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
Administrator of Material and Sub
Public Work Department " Municipality "
Abu Dhabi
05.2000 - 05.2005
- Developed strong communication and organizational skills through working on group projects.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Receiving submittals and distributing them among Concern Engineers Over 120 Projects
- Coordinating between different sections to get final approval for submittals
- Auditing and preparing reports to head management about approval committees
performance - Filing, archiving all approved submitted submittals and Managing Records for Over 8,500 Applications
- Coordinating with contractor and sub-contractor to receive submittals and Material
- Participated in team projects, demonstrating ability to work collaboratively and effectively
Education
Diploma - Information Technology
01.2001 - 8 2005
Skills
Good Communication skillsundefined
Timeline
Quality Assurance Officer - Precise Consultancy
06.2021 - Current
Credit Coordinator - First Gulf Bank
05.2011 - 11.2012
Credit Analyst & Specialist - First Abu Dhabi Bank
07.2006 - 12.2019
Sales Coordinator - First Gulf Bank
07.2006 - 05.2011
Data Entry & Temporary Staff - Abu Dhabi Commercial Bank
06.2005 - 06.2006
Ajman University Of Science And Technology - Diploma, Information Technology
01.2001 - 8 2005
Administrator of Material and Sub - Public Work Department " Municipality "
05.2000 - 05.2005
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