Mustafa Kamal

Work History

Regional Partnership Head

Shopini Logistics LLC

Dubai

04.2020 - Current

Signing of strategic partners/vendors
Establish a systematic process for partner outreach and relationship management
Build and develop commercial and strategic relationships with Key targeted partners
Work with other internal teams to ensure that Alliance and Partnership goals are synchronized with organizational goals
Negotiate and finalize deals with partners and alliances that benefit the company
Work in liaison with the marketing team to understand current market trends and build relationships accordingly.

Director (Last Mile Delivery)

Jeebly LLC

Dubai

12.2018 - 03.2020

Manage the overall P&L of the Division
Manage various functions within the division such as Sales, Operations, Account Management and Finance
Managed staff, financials and key performance indicators to facilitate business operations.
Negotiated agreements with external partners such as contractors or consultants.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Prepared presentations for board meetings summarizing key developments within the company.
Provided guidance on legal matters related to contracts or intellectual property rights.
Coordinated activities with other departments to expedite work and improve interdepartmental performance.
Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
Recruited, trained, supervised, evaluated and mentored staff members.

Senior Commercial Manager

MARA XPRESS

Dubai

12.2015 - 11.2018

Achieve growth and hit sales targets by successfully managing the sales team
Design and implement a strategic business plan that expands company's customer base and ensure its strong presence
Present sales, revenue and expenses reports and realistic forecasts to the management team
Aligned commercial activities with strategic company goals by optimizing sales opportunities.
Identifying new opportunities for growth through market analysis and trend forecasting.
Enhanced sales volume through skilled support to both new and inactive customers.
Recognized by management for providing exceptional customer service.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Senior Sales Manager

Fetchr

Dubai

01.2014 - 12.2015

New Sales (80% Focus): Identify and acquire potential clients utilizing lead generation/prospecting, referrals and networking methods
Account Management (20% Focus): Develop and conduct account reviews & ensure attainment of revenue goals
Generate incremental revenues from the existing client by offering value added services.
Established new accounts and serviced existing accounts maintaining professional relationships.
Delivered sales presentations focused on offerings and unique advantages over competitors.
Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Identified opportunities for growth within existing accounts as well as new markets.
Responsible for meeting or exceeding monthly revenue targets set by senior management.
Managed all aspects of the sales process from lead generation to closing deals.
Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.

Regional Account Manager

Etisalat Academy

Dubai

11.2011 - 02.2013

Develop and execute sales plans, strategies, and final presentations designed to enhance revenue growth and meet customer needs
Work with other members of the sales team to develop, implement, and maintain appropriate sales tools
Generate sales leads and coordinate proposals, and contract negotiations
Develop sales programs and strategies for regional accounts
Develop and maintain an integrated business plan which illustrates local market opportunities and pull-through efforts for all sales branches they are aligned with.
Developed and implemented regional sales plans to increase market share for assigned accounts.
Supported high-level customer satisfaction and loyalty as SME and primary point-of-contact.
Drove sales of company products and services by meeting with customers using strategic and organized approach.

Senior Key Account Manager

Aramex LLC

Dubai

07.2009 - 10.2011

Proactively develop relationships with key users and provide Product Managers team with customer feedback on product improvements
Proactively conduct strategic account reviews with all assigned customers on a regular basis to review service needs and usage trends
Responsible for managing, supporting, and servicing the account related needs of an assigned set of strategic customers
Manage large complex accounts, internally and externally
Retain accounts through the development of strong relationships with key decision makers and users within an organization.
Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
Evaluated potential new business opportunities based on their financial impact and strategic fit with company goals.
Prepared and presented progress reports to internal and external stakeholders.
Recruited and trained junior account managers on best practices for managing key accounts.
Worked closely with finance department to ensure invoices were paid promptly and accurately.
Created monthly reports highlighting KPIs such as sales performance, revenue growth and market share changes.

Customer Account Manager

Aramex LLC

Dubai

01.2008 - 06.2009

Obtain information on upcoming projects, analyze customer requirements, and quote on their requirements
Setting goals and objectives, managing performance, developing and motivating employees - in order to ensure the highest levels of performance are achieved
Research and monitor activities and trends in logistics supply markets in order to ensure informed commercial decision making on supplier identification, selection and pricing
Providing professional consultancy, advice and guidance to internal customers on logistics issues in order to ensure that high standards in logistics practice are achieved and maintained
Designing and offering customized solutions to key clients based on need analysis
Establish and strengthen customer relationships with decision makers across functions and regions.

Sales Executive

Aramex LLC

Dubai

04.2006 - 12.2007

Visiting the existing clients to gain more business
Provide quotations for Land, Air & Sea freight shipments
Provide quotations for the Domestic and international bulk deliveries
Managing all aspects of sales and marketing to ensure monthly and quarterly targets are achieved
Maintain and develop existing and new customers through planned individual account support, and liaison with internal staff
Liaising / coordinating with ARAMEX Stations / Sub-Agents all around the world, especially the GCC Countries for incoming & outgoing shipments.

Supervisor- Operations & Call Center

Aramex LLC

Dubai

05.2004 - 03.2006

Monitoring & evaluating all calls of the agents to ensure the standard procedure is abided by
Daily and weekly reports were furnished to the VIP clients
Monitoring all the collections / bookings are attended on time
Follow up with the dispatchers to ensure the deliveries.

Summary

Overview

Work History

Regional Partnership Head

Director (Last Mile Delivery)

Senior Commercial Manager

Senior Sales Manager

Regional Account Manager

Senior Key Account Manager

Customer Account Manager

Sales Executive

Supervisor- Operations & Call Center

Education

MBA -

Skills

Accomplishments

Area Of Expertise

Languages

References

Timeline

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