Mustafa Mohamed
Dubai
Summary
Accomplished Operations Manager with a proven track record at Trucks for Logistical Services, enhancing operational efficiency and customer satisfaction. Skilled in Operations Management and Team Leadership, I spearheaded initiatives that significantly reduced operational costs and improved team performance. Expert in implementing process improvements and fostering professional growth, contributing to a positive and productive work environment.
Overview
9
9
years of professional experience
Work History
Operations Manager
Trucks for Logistical Services
2019.09 - 2024.04
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Devised processes to boost long-term business success and increase profit levels.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Project Supervisor
Opal for Investment and Development
2015.05 - 2019.07
- Delivered completed projects on time by prioritizing multiple tasks.
- Achieved on-time completion of all projects by effectively delegating tasks and monitoring progress.
- Provided status updates for projects, delivering information to all stakeholders.
- Partnered with project team members to identify and quickly address problems.
- Improved team collaboration with regular meetings, clear communication, and shared goals.
- Trained employees in safety procedures and protocols as directed by company regulations.
- Prepared all supplies and equipment needed for daily transport to job site.
- Mentored junior team members for professional growth, improving overall team performance.
- Supervised work of 12 team members, offering constructive feedback regarding work performance.
- Collaborated with cross-functional teams to achieve optimal results in a fast-paced environment.
- Managed budgets, resources, and timelines for multiple simultaneous projects, ensuring maximum efficiency.
- Managed construction for stores and supervised large-scale and high-volume remodeling and reconstruction projects across various sites.
- Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
- Enhanced project efficiency by streamlining processes and implementing time-saving strategies.
- Coordinated and directed activities for $3000.000 project.
- Communicated deadline updates, outlined action items and offered targeted solutions to team members.
- Made information about projects, corporate strategies and upcoming projects available to stakeholders in quarterly newsletter.
Education
Bachelor Of Computer Applications - Computer And Information Sciences
Bangalore University
India06.2014
Diploma - Project Management
Zurich Institute of Technology And Management
India04.2013
Diploma - Sales And Marketing Education
Zurich Institute of Technology And Management
India10.2012
Certificate - Iosh Managing Safely
Institution of Occupational Safety And Health
United Kingdom 12.2018
Certificate In Safety And Health - 30 Hours Osha in General Industry
Institution of Occupational Safety And Health
United State Of America 09.2018
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Planning and Implementation
- Staff Training
- Staff Management
- Inventory Management
- Project Management
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
- Staff Development
- Customer Relationship Management
- MS Office
- Goal Setting
- Interpersonal Communication
- Workflow Optimization
- Health and safety compliance
- Process Improvements
- Organizational Management
- Logistics Management
- Retail Operations Management
- Risk Management
- Purchasing and procurement
- Warehouse Operations
- Negotiation
- Maintenance Planning
- Supply chain logistics
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Operations Manager
Trucks for Logistical Services
2019.09 - 2024.04
Project Supervisor
Opal for Investment and Development
2015.05 - 2019.07
Bachelor Of Computer Applications - Computer And Information Sciences
Bangalore University
Diploma - Project Management
Zurich Institute of Technology And Management
Diploma - Sales And Marketing Education
Zurich Institute of Technology And Management
Certificate - Iosh Managing Safely
Institution of Occupational Safety And Health
Certificate In Safety And Health - 30 Hours Osha in General Industry
Institution of Occupational Safety And Health
Similar Profiles
Alana BecerraAlana Becerra
Gate Guard at Logistical Data ServicesGate Guard at Logistical Data Services
David DeVries IIIDavid DeVries III
Account Manager at Transportation & Logistical Services, Inc.Account Manager at Transportation & Logistical Services, Inc.
Haris KucukovicHaris Kucukovic
Facility Manager at Logistical Data ServicesFacility Manager at Logistical Data Services