Mustafa Mohamed
Dubai
Summary
Accomplished Operations Manager with a proven track record at Trucks for Logistical Services, enhancing operational efficiency and customer satisfaction. Skilled in Operations Management and Team Leadership, I spearheaded initiatives that significantly reduced operational costs and improved team performance. Expert in implementing process improvements and fostering professional growth, contributing to a positive and productive work environment.
Overview
9
9
years of professional experience
Work History
Operations Manager
Trucks for Logistical Services
09.2019 - 04.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Devised processes to boost long-term business success and increase profit levels.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Project Supervisor
Opal for Investment and Development
05.2015 - 07.2019
- Delivered completed projects on time by prioritizing multiple tasks.
- Achieved on-time completion of all projects by effectively delegating tasks and monitoring progress.
- Provided status updates for projects, delivering information to all stakeholders.
- Partnered with project team members to identify and quickly address problems.
- Improved team collaboration with regular meetings, clear communication, and shared goals.
- Trained employees in safety procedures and protocols as directed by company regulations.
- Prepared all supplies and equipment needed for daily transport to job site.
- Mentored junior team members for professional growth, improving overall team performance.
- Supervised work of 12 team members, offering constructive feedback regarding work performance.
- Collaborated with cross-functional teams to achieve optimal results in a fast-paced environment.
- Managed budgets, resources, and timelines for multiple simultaneous projects, ensuring maximum efficiency.
- Managed construction for stores and supervised large-scale and high-volume remodeling and reconstruction projects across various sites.
- Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
- Enhanced project efficiency by streamlining processes and implementing time-saving strategies.
- Coordinated and directed activities for $3000.000 project.
- Communicated deadline updates, outlined action items and offered targeted solutions to team members.
- Made information about projects, corporate strategies and upcoming projects available to stakeholders in quarterly newsletter.
Education
Bachelor Of Computer Applications - Computer And Information Sciences
Bangalore University
India06.2014
Diploma - Project Management
Zurich Institute of Technology And Management
India04.2013
Diploma - Sales And Marketing Education
Zurich Institute of Technology And Management
India10.2012
Certificate - Iosh Managing Safely
Institution of Occupational Safety And Health
United Kingdom 12.2018
Certificate In Safety And Health - 30 Hours Osha in General Industry
Institution of Occupational Safety And Health
United State Of America 09.2018
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Planning and Implementation
- Staff Training
- Staff Management
- Inventory Management
- Project Management
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
- Staff Development
- Customer Relationship Management
- MS Office
- Goal Setting
- Interpersonal Communication
- Workflow Optimization
- Health and safety compliance
- Process Improvements
- Organizational Management
- Logistics Management
- Retail Operations Management
- Risk Management
- Purchasing and procurement
- Warehouse Operations
- Negotiation
- Maintenance Planning
- Supply chain logistics
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Operations Manager
Trucks for Logistical Services
09.2019 - 04.2024
Project Supervisor
Opal for Investment and Development
05.2015 - 07.2019
Bachelor Of Computer Applications - Computer And Information Sciences
Bangalore University
Diploma - Project Management
Zurich Institute of Technology And Management
Diploma - Sales And Marketing Education
Zurich Institute of Technology And Management
Certificate - Iosh Managing Safely
Institution of Occupational Safety And Health
Certificate In Safety And Health - 30 Hours Osha in General Industry
Institution of Occupational Safety And Health
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