Mustafa Omer
Dubai
Summary
Accomplished sales supervisor with extensive experience leading teams by example, with extensive experience resolving escalated customer complaints and issues. Strong interpersonal skills proven through customer satisfaction and peer recognition awards. Creative problem solver who built a new customer retention program that increased customer retention and loyalty. supervisor to continue career growth into management.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
Customer Service Escalation Specialist
Namshi
Dubai
02.2022 - Current
- Addressed negative feedback immediately
- Developed rapport with the customer base by handling difficult issues with professionalism
- Developed effective communication with all departments through clear communication.
Customer Service Agent
Namshi
Dubai
08.2021 - 02.2022
- Acted as the first point of contact for customer issues and queries, resolving effectively and efficiently
- Completed thorough documentation in the system for each inquiry, Logged customer information and data in secure systems
- An act of assisting new or existing online customers when they encounter questions or challenges they may have throughout the customer journey
- Assisting customers in tracking orders, and providing assistance in all cases before receiving and after delivery
Sales And Marketing Coordinator
SHALIMAR FURNITURE TRADING
01.2020 - 03.2020
- Supervised company content creation, implementing schedules, designs, and digital media techniques to increase brand promotion
- Planned meetings and trade shows by developing schedules, establishing contacts, and coordinating mailing lists
- Organized marketing plans and programs to best support business growth and development.
Sales Representative
CARP FODDERS TRADING L.L.C
Dubai
01.2019 - 01.2020
- Helped resolve client problems quickly with superior customer service
- Submitted and tracked orders
- Researched potential clients in order to be well-prepared for appointments
- Created effective organizational systems for reports, agendas, contracts and records
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
Education
Bachelor degree - Architecture & Spatial Planning
UNIVERSITY OF SCIENCE & TECHNOLOGY
08.2010 - 02.2017
Diploma - Quality Systems Management ISO 9001/2015
California Business Academy - USA
Cpd // Oxford 04.2001 -
Skills
Computer Proficiency
undefinedCertification
Service Ambassador Programme for Retail Managers
Timeline
Customer Service Escalation Specialist
Namshi
02.2022 - Current
Customer Service Agent
Namshi
08.2021 - 02.2022
Sales And Marketing Coordinator
SHALIMAR FURNITURE TRADING
01.2020 - 03.2020
Sales Representative
CARP FODDERS TRADING L.L.C
01.2019 - 01.2020
Bachelor degree - Architecture & Spatial Planning
UNIVERSITY OF SCIENCE & TECHNOLOGY
08.2010 - 02.2017
Diploma - Quality Systems Management ISO 9001/2015
California Business Academy - USA
04.2001 -
References
Mr. Morbark
Head of Quality in Customer Service Department
Mobile number: 00971588835043
References
Mr. Morbark
Head of Quality in Customer Service Department
Mobile number: 00971588835043
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