Mustafa Torky

- Follow up for daily sales report for all sales team and report to General Sales Manager + Weekly sales for cast

- Follow with sales team on Daily bases for bank deal and approvals
- Handling Walk in Customer complaint or phone call complaint + DDA complaints & escalations & resolve issues in a timely and satisfactory manner.
- Support Marketing department for using the actual and latest update Picture and vehicles options,

- Creating all skoda vehicles specifications
- Handling all Dubizzle leads for Used cars
- Managing All PDI for AVME Middle East vehicles,
- AMS Leads Sales System for all Dubai team monitoring
- Ensure the showroom display is organized, and visually appealing to customers and vehicle is displayed as per CI.
- Registering all online sold vehicle for all Emarits except Dubai
SKDOA official Portal website Username Creation + cancellation
- Develop and implement sales strategies to increase Skoda Dubai's market share in the region.
- Used car follow up with sales team
- Collaborate with marketing team to create promotional campaigns to drive foot traffic to the showroom.
- Train and develop sales staff on product knowledge, sales techniques, and customer engagement.
- Conduct regular performance reviews with sales team members and provide feedback for improvement.
- Provide employees with their shift schedules in advance + day off to avoid any confusion or last-minute changes
- Attending each meeting related to vehicles orders from the manufacturer with regional office to ensure that we are meeting the exact customer needs & Specs based on the given inputs and walk in feedback.
- Ordering cars from manufacture and selecting options + colors throw Naden System
- Focusing on feedback from customers overall to improve sales in the long term.
- Follow up with all banks for deals update and LPO generating
- Aware of all RTA rules for vehicle registrations online or walk in.

- Meeting and greeting customers.
- Belding a trust relationship with customer.
- Providing test drive for customers as its important to let them feel the product.
- Proper follow up with customer through AMS sales System.
- Match customer with the absolute best solution to meet there needs.
- Selling New and Used cars.
- Selling finance, insurance and Paint protections products.
- Handling customers issues in professional manner.
- Aware of all banks process and updated rates + required document for finance.
- Aware of all RTA Laws.
- Using SAP system for price approvals and invoices.
- Reaching over achievement for each quarter since last 2 years.
- Requesting vehicles from PDI.
- Providing mangers with exact reason of lost deals to avoid it and improve marketing.
- Authorized for creating all vehicles specification.
- Over achieving the target from the date of joining.

• Smart Device Task:
• - Receiving all Etisalat employee requests for smart devices to be provided as per Policy.
• - Handling all smart devices and laptops update and technical issues
• - Requesting new SIM for new employee and providing Internet packages.
• - Special technical support for black berry devices
• - Visiting all CEO Offices and directors for supporting any issue related to Smart devices
• - improving internal processes to save time and issue the devices as soon as possible.
• Government Relations Task:
• - Communicate with the Directorate General of Residence and Foreign Affairs (Abu Dhabi) to stamp new employee visa, add family members to the staff visa and to cancel resigned employee visa.

• - Providing On-Site second level and remote technical support to RTA users.
• - Providing full MS office 2003, 2010 technical support and MS Outlook Email Account configuration, troubleshooting and maintenance.
• - Joining PCs to domain.
• - Connecting HP, Kyocera, Konica and Epson Network Printers and Scanners, Troubleshooting, Toner Replacement and Maintenance.
• - Windows XP/Windows 7/Window 8 based desktops and Laptops technical support and maintenance
• - Internet Explorer, Google Chrome and Mozilla Fire fox technical support, troubleshooting and maintenance.
• - Ethernet Network connections.
• - Hardware failure troubleshooting.
• - Anti-virus software updates installation, troubleshooting and Maintenance.
• - Providing basic corporate application support.
• - Working with BMC service desk utility to document user incidents and requests.
• - Handling emails and follow-ups.
• - Coordinating with Service Desk, Network, Server, and Application Support Teams along with third party vendors and higher management.
• - Maintaining Required SLAs, documentation and reporting on daily basis.

• - Handling more than 30 employees and keeping follow up with customers to solve violation issues.
• - Visiting all Salik customer service locations which it's more than 15 location around UAE to keep following with agents.
• - Calculating daily report for all location to have total numbers for customer’s violation and activation tickets.
• - Handling Agents Annual leaves and sick leaves.
• - Weekly training for walk in location agent and new agent for two hours every two days as there is updates in Salik system
• - Improving internal work for more reliable results.
• - Introducing innovative development solutions to improve work and support innovation and creativity.
• - Investigating and analyzing data among complicated associations skillfully & accurately.
• - Track all numbers & transactions histories in case of intractable situation in order to solve the issue smoothly and fairly.
• - Prepare all documents for some rare cases which are not included in the business rules to be escalated & presented fussily to RTA committee members.

• - Creating activation tickets or cancellation for Salik Tags
• - Technical support for any violations dispute and follow up with customers
• - creating daily report and send to team leader.

• - Meet and greet arriving customers to get the best deals of the new models vehicle and convincing them with the low target vehicle in the showroom to increase the company sales.
• - Advising the customer for a test drive as it is one of the main selling point in car sales.
• - Once Vehicle is sold, coordinate with finance and start to prepare the vehicle to be released.

• Desktop Support
• - Managing and Maintaining Windows LAN’s (wired and wireless)
• - PC upgrade, assemble and troubleshooting both laptop and desktop.
• - Cabling and TCP/IP configurations.
• - Assist Users with PC and desktop applications issues
• - Troubleshoot network connectivity, network printing and user access issues
• - Updating Web page / Adding of email account, Backup etc.
• - Installation and configuration of Router/Switch
• - Editing picture and updating logo of the company