mechanical engineer Experienced mechanical engineer. Knowledgeable in Designing and producing high quality Designs in 3D. Energetic self-starters and responsible for end-to-end customer support of projects. Good communication Skills with great team work to insure Customer satisfaction.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Mechanical Design and Reverse Engineer
Giad Industrial Complex, Khartoum
Khartoum, Khartoum
2017.07 - Current
Plan, conceptualize, and create mechanical design for new products
Design or redesign mechanical devices or subsystems using analysis and computer-aided design
Create a technical drawing for mechanical devices or subsystems
Planning and executing mechanical designs
Liaising with clients, designers, engineers, and manufacturers to ensure coherence
Preparing technical reports, design specifications documents, and operational manuals
Perform high quality 3d scanning for various systems
Create 3D parts using various reverse engineering software.
Identified issues, analyzed information and provided solutions to problems.
Customer Service Associate
Dal group KIA motors
khartoum, Khartoum
2016.01 - 2016.10
Developed and actualized customer service initiatives to decrease wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Education
MSc of science - Engineering Management
University of Khartoum
Khartoum
2018.03 - 2021.03
BS.C - Mechanical Engineering
University of Khartoum
2011.10 - 2016.12
Skills
AutoCAD
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Timeline
MSc of science - Engineering Management
University of Khartoum
2018.03 - 2021.03
Mechanical Design and Reverse Engineer
Giad Industrial Complex, Khartoum
2017.07 - Current
Customer Service Associate
Dal group KIA motors
2016.01 - 2016.10
BS.C - Mechanical Engineering
University of Khartoum
2011.10 - 2016.12
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