Avid Golfer (SIngle Handicapper)
Mustafa Khan Mohammed
Operations Analyst
Dubai,UAE
Summary
Enthusiastic Analyst eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Highly respected reputation for resolving problems and improving customer satisfaction and seller satisfaction.
Overview
3
3
Languages
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Marketplace Analyst
Noon Ecommerce
Dubai, UAE
01.2020 - Current
- Generated reports of findings to help senior management with making key decisions.
- Developed Dashboards for Return to Vendor Process.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Initiated follow up phone calls to VIP Sellers concerning resolved issues to enhance platform experience.
- Provided sellers with accurate information concerning platform polices for sales & database issues.
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
BTL Marketing
Noon Ecommerce
Dubai, UAE
08.2019 - 01.2020
- Built Partnerships with Top Brands (DHL, Major Salons Across UAE).
- Reviewed marketing department's monthly analysis of customer acquisition data and campaign performances and made recommendations for improvement.
- Compiled market and customer data to forecast accurate sales and profit projections.
- Increased brand awareness through targeted initiative.
International Marketplace Analyst
Noon Ecommerce
Dubai, UAE
02.2018 - 08.2019
- Operated a new Marketplace for International Sellers.
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Generated reports of findings to help senior management with making key decisions.
- Driving Operations Excellences by enabling on-time delivery to customers.
- Liaising with Third-Party Suppliers.
Education
BBA - Marketing
Griffith University
Gold Coast, Australia 02.2017 - 11.2017
Advanced Diploma - Business Administration
Trent University/ Fleming College
Peterborough, Canada 09.2013 - 12.2016
Skills
MS Excel
Big Query
Data Studio
Zendesk
Relationship-Building
Teamwork
Interests
FIFA connoisseur
GlobeTrotter
Cricket Fanatic
Timeline
Marketplace Analyst
Noon Ecommerce
01.2020 - Current
BTL Marketing
Noon Ecommerce
08.2019 - 01.2020
International Marketplace Analyst
Noon Ecommerce
02.2018 - 08.2019
BBA - Marketing
Griffith University
02.2017 - 11.2017
Advanced Diploma - Business Administration
Trent University/ Fleming College
09.2013 - 12.2016