Mustafijur Rahman
Abu Dhabi
Summary
Proactive Manager with extensive experience in team leadership, customer relationship management, and performance evaluations. Successfully enhanced customer satisfaction, resolved staff conflicts, and developed strong company culture. Skilled in product management, sales techniques, and quality control, bringing a track record of driving company success and fostering employee engagement.
Overview
1
1
year of professional experience
Work History
Manager
Al Shabab Marble & Stone Fixing Work
03.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
BBA - Human Resources Management
Royal University of Dhaka
Dhaka, Bangladesh 03.2021
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Sales Techniques
- Performance Evaluations
- Product Management
- Teamwork and Collaboration
- Customer Service
- Positive Attitude
- Multitasking
- Problem-Solving
- Customer Relationship Management
Languages
Bengali
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
English
Advanced (C1)
Timeline
Manager
Al Shabab Marble & Stone Fixing Work
03.2024 - Current
BBA - Human Resources Management
Royal University of Dhaka
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