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Mustapha Chaouch
Bakery Supervisor
Abudhabi
Summary
Service-oriented Bakery Supervisor with eight years of experience working in restaurants and foodservice. Experience with hiring, training and management of bakery staff. Strong background in cost management and loss prevention techniques. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Bakery Supervisor
Alkhaleej Bakeries And Pastries
Abudhabi
03.2017 - Current
- Oversaw bakery department, supervised staff and delegated daily tasks.
- Received, logged and inspected shipments for quality and accuracy.
- Performed opening and closing duties for department.
- Maintained inventory control and ordered supplies on monthly basis.
- Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
- Established proper procedures for waste management, sanitation, food handling and safety.
- Performed sanitary inspections of counters, displays and floors to maintain clean appearance at all times.
- Inspected baked goods for quality and esthetics prior to displaying and discarded outdated or spoiled items.
- Greeted customers, answered questions and provided great customer experiences.
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Maintained cleanliness and hygiene in bakery premises.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Managed all baking operations professionally and handled all problems confidently.
- Established performance goals and empowered bakers to exceed targets.
Head Waiter
Havana Cafe
Abudhabi
03.2015 - 03.2017
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Inspected dishes and utensils for cleanliness.
- Trained staff members on use of POS system.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Greeted new customers, discussed specials and took drink orders.
Education
Pre-High School Diploma - Basic Studies
Alnakhil Pre High School
Belfaa Morocco 09.2003 - 06.2006
Management Degree - Management of Entreprises
ISTA
Ait Melloul, Agadir, Morocco 09.2011 - 06.2013
High School Diploma In Economics - Economics
Alidrissi Technical High School
Agadir Morocco 09.2006 - 06.2010
Skills
Baking equipment maintenance
Commercial production
Recipe creation and conversion
Employee scheduling
Trained in folding ingredients
Raw materials knowledge
Food management experience
Knowledge of doughs
Budgeting
Equipment Maintenance
Inventory controls
Kitchen staff coordination
Food production management
Staff Management
Software
Pos software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Bakery Supervisor
Alkhaleej Bakeries And Pastries
03.2017 - Current
Head Waiter
Havana Cafe
03.2015 - 03.2017
Management Degree - Management of Entreprises
ISTA
09.2011 - 06.2013
High School Diploma In Economics - Economics
Alidrissi Technical High School
09.2006 - 06.2010
Pre-High School Diploma - Basic Studies
Alnakhil Pre High School
09.2003 - 06.2006