Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mustapha Chaouch

Mustapha Chaouch

Abu Dhabi

Summary

Job Objective Looking to help the company through my years of experience as Bakery Supervisor. Highlights of Qualifications: Vast supervisory experience in a food-manufacturing environment Good understanding of bakery products and nutritional information Sound knowledge of commercial bakeries and bakery equipment In-depth knowledge of functionality of ingredients with time and temperature in the baking process Skilled in creating artistically and aesthetically appealing pastries and desserts Ability to effectively monitor reports and provide feedback to improve performance Ability to successfully coach, train and follows up with team Proficient with MS Outlook, Excel and Word

Overview

8
8
years of professional experience

Work History

Bakery Supervisor

Khaleej Bakeries And Pastries
Abu Dhabi
04.2017 - 04.2023
  • Established and maintained a positive work environment that supported a high Team Member morale
  • Communicated and maintained Team Member safety and security standards
  • Supervised and guided tasks to Bakery Team Members
  • Trained new Team Members, utilized learning checklists and training materials
  • Supported national, regional and stored programs.
  • Oversaw bakery department, supervised staff and delegated daily tasks.
  • Established proper procedures for waste management, sanitation, food handling and safety.
  • Performed opening and closing duties for department.
  • Inspected baked goods for quality and esthetics prior to displaying and discarded outdated or spoiled items.
  • Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
  • Greeted customers, answered questions and provided great customer experiences.
  • Performed sanitary inspections of counters, displays and floors to maintain clean appearance at all times.
  • Maintained inventory control and ordered supplies on monthly basis.
  • Received, logged and inspected shipments for quality and accuracy.
  • Maintained cleanliness and hygiene in bakery premises.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Managed all baking operations professionally and handled all problems confidently.
  • Maintained and controlled inventory of baked goods.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.

Restaurant Waiter

Havana Restaurant
Abu Dhabi
03.2015 - 03.2017
  • Performed all duties related to Bakery Team Members
  • Performed all functions regarding ordering and selling Bakery Supplements
  • Ensured proper sale items signs and participated in promotional program
  • Processed invoices and credits and complied with all applicable State Health and Safety codes
  • Established and maintained effective vendor relationships.
  • Answered customers' questions, recommended items, and recorded order information.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Cultivated warm relationships with regular customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Education

Diploma - Management And Administration

ISTA University
Agadir, Morocco
06.2013

High School Diploma - Business Management

Al Idrissi Highschool
Agadir, Morocco
06.2010

Skills

  • Payroll Administration
  • Paperwork Processing
  • Operations Management
  • Staff Scheduling
  • Commercial Production
  • Supervisory Experience
  • Food Management Experience
  • Expiration Monitoring
  • Raw Materials Knowledge
  • Knowledge of Doughs
  • Preventive Maintenance

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Bakery Supervisor

Khaleej Bakeries And Pastries
04.2017 - 04.2023

Restaurant Waiter

Havana Restaurant
03.2015 - 03.2017

Diploma - Management And Administration

ISTA University

High School Diploma - Business Management

Al Idrissi Highschool

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Mustapha Chaouch