Mustapha Mahmoud

Developing and sustaining solid relationships with key clients that brings in the most income for the company.

Examples Of CLIENTS:

1. MARUBENI ITOCHU TUBULARS Middle East Pipes L.L.C
2. TENARIS GLOBAL SERVICES S.A
3. MTQ
4. WESCO
5. WOOD HOUSE INTERNATIONAL FZ

• Strengthened relationships with key clients through consistent communication and proactive problem solving.
• Develop and execute sales strategies to achieve sales targets and expand market share in the OCTG segment.
• Identify and qualify for new business opportunities by understanding customer needs and providing technical solutions.
• Collaborate with internal teams including engineering, operations, and customer service to ensure seamless project execution and customer satisfaction.
• Conduct technical presentations and product demonstrations to educate customers on the features and benefits of OCTG products.
• Stay abreast of industry trends, market dynamics, and competitive landscape to inform sales strategies and product development initiatives.
• Prepare and deliver sales proposals, quotations, and contracts in alignment with company policies and pricing guidelines.
• Negotiate terms and conditions of sales agreements to achieve win-win outcomes for the company and customers.
• Provide ongoing technical support and troubleshooting assistance to customers to resolve issues and maintain satisfaction.

• Understanding project specifications and developing time schedules and budgets that meet them.
  
• Observing existing processes, analyzing staff performance, and addressing deficiencies accordingly.
  
• Monitoring and tracking project progress and writing up reports.
  
• Managed CNC machines to deliver on batch production targets.
  
• Produced reports and presented progress at project meetings and to clients.
  
• Examined and planned workflow, space requirements and equipment layout to improve manufacturing efficiency.
  
• Attending and scheduling meetings as required.
  
• Delegating tasks and ensuring workers receive feedback.
  
• Understanding and meeting all contract requirements.
  
• Communicating with managers, supervisors and rest of the team.
  
• Analyzing technical drawings and providing material and cost estimates.
  
• Ensuring all projects are completed on time and within budgets.

• Responsible for the first level support of customers and
  distributors in the region by responding to their requests and
  resolving their issues in a timely manner.
  
• Respond to requests for technical assistance via logged tickets,
  emails, or phone.
  
• Research customers' inquiries and questions using available
  information resources and advise customers on best practice
  and actions.
  
• Follow standard help desk process and procedures.
  
• Log all help desk calls in the helpdesk tool, properly classify
  them and keep them always updated.
  
• Diagnose remotely and provide basic troubleshooting of the
  issue reported.
  
• Collect the needed data from the customer to troubleshoot the
  issue.
  
• Properly escalate on time unresolved queries to the next level of
  support.
  
• Track, route and redirect problems to correct teams and resources.
  
• Manage support through 3rd parties.
  
• Provide updates to the customers on the progress and results of
  the troubleshooting.
  
• Follow up with customers, provide feedback and see problems
  through to resolution.
  
• Participate in Problem Management to help detect recurrent and
  major incidents, contribute to the problem analysis and
  resolution and documentation.
  
• Ensure proper recording, documentation, resolution, and
  closure of all issues.
  
• Develop and grow knowledge of help desk procedures,products,
  and services.
  
• Monitor and report on all related help desk KPI's.

• Production & Planning of all Manufacturing operations in Sheet metal work for Cable Tray System.
  
• Weekly & monthly production plan generation from annual demand and sales plan.
  
• Initiating corrective & preventive action (CAPA).
  
• Identifying & resolving technical issues of delivered products by coordinating with concerned person in sales.
  
• Downtime analysis and taking counter measures.
  
• Monitoring production activities and reporting related issues to Operation Manager.
  
• Innovating new training ideas to be provided to the production team and identification of training needs.
  
• Attending management review meeting and submitting evaluation report on departmental objectives set by top management.
  
• Conducting training to operators on product quality & safety awareness also awareness training to technicians regarding Quality tools.
  
• Deploying various methodologies for analyzing various processes, recommending modifications to minimize escalations, reduce rejection, realize operational efficiencies, control variability, costs and reduce cycle time.
  
• Maintaining various requirements with respect to utilities, machines, manpower & monitoring overall operations for ensuring timely completion.
  
• Effective utilization of resources and ensure smooth flow of production.