Mustaqeez Ahmad
Dubai,UAE
Summary
A dedicated Financial Crime Analyst with a proven background of implementing robust Anti- fraud, Anti-Money laundering and Financial Screening procedures along with mitigating potential risks, ensuring regulatory compliance. Motivated to learn more and grow in this digital financial era and help colleagues grow as well through a coordinated work environment and cross team collaboration. I seek a challenging role where can leverage skills to contribute to a secure and compliant financial environment.
Overview
3
3
years of professional experience
Work History
AML Transaction Monitoring Analyst
MB Services FZ LLC
Dubai
10.2022 - Current
- As Financial Crime Screening Analyst, I undertook a diverse range of responsibilities aimed at ensuring strict adherence to international compliance standards and safeguarding integrity of organization
- The role encompassed following key tasks:
- Managed 100 Alerts and hits meeting company specified target.
- Thorough Transaction Screening, against potential Sanction, Adverse Media and PEP individuals and mitigating risk to avoid breaches within SLA.
- Proactive KYC Screening of new and existing customers to make sure seamless onboarding and ensuring Compliance requirements respectively.
- Analyzed data to make sure no breaches are made.
- Data Security Adherence
- Customer Interaction for information collection to meet legal requirements.
- Trained and mentored two new batches on company specific guidelines, compliance, regulations and ensured a compliant workforce.
Fraud Analyst
Mindbridge
Lahore, Pakistan
05.2021 - 11.2022
- In my role as Financial Detection and Prevention Analyst, I undertook range of pivotal responsibilities, contributing significantly to organization's fraud prevention efforts and maintaining robust relationships with FCA regulated banks
- Here's how I made a difference: Expert Fraud Handling:
- Managed more than 30 Fraud Reports (Inbound/Outbound) meeting specified target and SLA.
- Proactively Handled Fraud alerts related to i.e. Acquiring fraud, Account takeover, Card Not Present fraud, and numerous scams.
- Assisted in Enhancing procedures to efficiently handle frauds and scams to increase customer trust and maintain secure environment for customers.
- Efficient Cross-team collaboration to expedite solutions and eliminate unnecessary hurdles.
- High-Priority Fraud Management, implemented efficient timelines to manage and resolve peculiar high profile cases, maintaining contact with regulated banks and ensured timely resolution.
- Fraudulent User management, reported and offboarded fraudulent users i.e. conscious money mules, scammers, terror financers, identity thieves and other malicious users. Assisted in investigating unconscious money mules ensuring comprehensive risk mitigation.
- Handling Account takeover Scams, identified and flagging true/false positive reports and resolving efficiently.
- Managed International Payments through SWIFT channel. Tracking, amending and cancelling as per customer request. Maintained Customer centric, enhancing customer satisfaction and loyalty.
- Trained and mentored two new batches on company specific guidelines, Compliance Regulations, Fraud assessment and management, and operational expertise.
Customer Service Representative
Abacus
Lahore
10.2020 - 06.2021
- Answered 100 avg calls/emails/chats per day exceeding expectations by over-scoring 10 to 15% as compared to average employee
- Provided Prompt support with professional, friendly and patient attitude
- Compliance to company procedures and delivery to customer with highest level of quality parameters
- Customer feedback based insight reports delivered to relevant team
- Received 5-star customer satisfaction rating on voice, email and chat communications
- Rated Quality star for three consecutive months
- Listened Diagnosed and resolved all sorts of issues, guiding users through step-by-step solutions, escalating to relevant teams as required
- Trained three batches of new hires on company specific policies, procedures and compliance guidelines.
Education
Bachelors - Computer Sciences
Virtual University Of Pakistan
LahoreIntermediate - Sciences & Engineering
Government College Of Science
Sciences
Cathedral School
Skills
- Time management
- Public relations
- Problem-solving
- Communication skills
- Customer-focused
- Analytical skills
- Work ethic
- Risk management/mitigation
- Task prioritization
- Data Analytics
- Microsoft Excel
- Self aware, always seeking to learn and grow
- Team Player
- Ability to work under high stress environment
- Result oriented work approach
Languages
English
Advanced
Urdu
Native
Punjabi
Fluent
Timeline
AML Transaction Monitoring Analyst
MB Services FZ LLC
10.2022 - Current
Fraud Analyst
Mindbridge
05.2021 - 11.2022
Customer Service Representative
Abacus
10.2020 - 06.2021
Bachelors - Computer Sciences
Virtual University Of Pakistan
Intermediate - Sciences & Engineering
Government College Of Science
Sciences
Cathedral School
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