Years of professional experience in telecom field
Mutasim Shibaika
IT
Abu Dhabi
Summary
Certified IT Infrastructure Engineer with over 20 years of experience in managing and optimizing and Operation IT infrastructure. Proven expertise in monitoring and troubleshooting IT systems, implementing innovative network solutions, and ensuring seamless communication across all levels of management. Adept at working collaboratively within teams to address and resolve IT support issues. Strong technical background and innovative network monitoring methods make me an ideal candidate for your organization. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
2
2
Languages
Work History
Expert IT Infrastructure Engineer
Sudanese Telecom Co. (SUDANI)
1 2021 - Current
- Backup Administrator using Veritas NetBackup
- Managed and maintained IT infrastructure, including storage, virtualized environments, servers, and network devices
- Implemented and provided operational support for server solutions on Windows and Linux platforms
- Conducted routine operations for IT infrastructure systems, including health checks and event log reviews
- Designed and implemented storage solutions within a large VMware environment
- Managed complex hybrid cloud infrastructures
- Provided remote administration and end-user support, including executive support
- Conducted root cause analysis, server performance management, and issue troubleshooting.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Conducted technical evaluations of engineering designs and test results
- Developed high-quality engineering designs and plans to meet industry standards
- Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials
- Implemented automated systems to improve accuracy and efficiency of engineering processes
- Participated in formal internal design reviews of proposed products and components.
- Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.
- Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
- Coordinated cross-functional efforts to successfully implement new technologies into existing systems.
- Tested and analyzed equipment design and performance feasibility to determine potential ROI.
- Trained and mentored junior engineers, providing guidance and direction.
- Documented and developed engineering procedures and processes.
- Collaborated with other departments to facilitate successful project completion.
Senior IT Infrastructure Engineer
Sudanese Telecom Co. (SUDATEL)
01.2009 - 03.2021
- Managed IT infrastructure, including storage, virtualized environments, servers, and network devices
- Implemented ITIL best practices and incident management processes
- Designed and implemented data center operations, consolidations, and migrations
- Supported and administered server operating systems and applications
- Managed physical infrastructure installation and maintenance, particularly HP ,Dell,Huawei servers and storage
- Coordinated with multiple technical parties to address and resolve IT support issues.
- Improved team productivity by providing technical guidance and mentoring junior engineers.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Performed preventative maintenance to keep tools and equipment functional
- Prepared action plans for problematic processes and assets
- Resolved critical issues during system integration phases, ensuring seamless transitions between design iterations
- Developed planning criteria for integrating and enabling new technologies
- Captured technical schematics for use in project planning and execution
- Collaborated with other departments to facilitate successful project completion
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines
Service Desk Engineer (IT Department)
Sudanese Telecom Co. (SUDATEL)
01.2005 - 01.2009
- Provided desktop, application, and network support to end users
- Managed and resolved IT issues, including troubleshooting, incident investigation, and root cause analysis
- Supported Windows XP and Windows 7, including running in-depth diagnostics
- Identified and resolved incidents, escalating to 2nd level support teams when necessary.
- Enhanced customer satisfaction by resolving service desk tickets in a timely and efficient manner
- Provided remote support for users in various locations, ensuring efficient resolution of issues despite geographical challenges
- Continuously sought opportunities for professional development through training courses and workshops, staying current on the latest IT trends and best practices
- Resolved customer complaints in prompt, polite and professional approach
- Reviewed technical documentation to complete equipment maintenance and repair
Maintenance and Networking Engineer (IT Department)
Sudanese Telecom Company (Sudatel)
01.2002 - 01.2005
- Provided Tier I and II IT troubleshooting services, including maintaining, installing, repairing, and modifying hardware and software
- Supported PCs, laptops, scanners, copiers, printers, monitors, and other peripherals
- Installed, configured, and maintained network devices (LAN & WAN), including hubs, switches, routers, ISDN, RAS, DSL, and SHDSL.
- Maintained detailed records of all network configurations, facilitating faster resolution times during troubleshooting efforts.
- Provided exceptional customer support through clear communication of technical concepts to non-technical stakeholders.
- Participated in regular audits to ensure compliance with industry regulations and internal policies
- Troubleshot complex multi-vendor network service provider issues
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Electronics Engineering in Computer Engineering -
Sudan University of Science & Technology
Khartoum - Sudan 2006 - 2010
Diploma in Telecom and Control Engineering -
Faculty of Engineering And Electronics
University Of Gezira Sudan 1999 - 2002
Skills
Certification
Managing HPE 3PAR StorServ I (India - Bangalore) - 2020
Accomplishments
- Participation in New data center at portsudan site implementation , installation and configuration and Operation.
- create new disaster recovery site at port sudan and complete database migration from khartoum to port sudan .
- Participation in New (Huawei cloud ) installation and configuration
- ERP system migration from Penta Company (Geneva - Switzerland to Khartoum - Sudan)
- Participation in New Online Charging System (OCS) Installation and Configuration
- Data center migration from Sudatel server room to Sudatel Data Center Building
- Upgrade Exchange Server and Mail system from 2007 to 2013
- Thin client (Virtual Desktop Infrastructure VDI) implementation
- Configuration of data networks for various locations including SUDATEL HQ, call centers, and warehouses
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior IT Infrastructure Engineer
Sudanese Telecom Co. (SUDATEL)
01.2009 - 03.2021
Bachelor of Electronics Engineering in Computer Engineering -
Sudan University of Science & Technology
2006 - 2010
Service Desk Engineer (IT Department)
Sudanese Telecom Co. (SUDATEL)
01.2005 - 01.2009
Maintenance and Networking Engineer (IT Department)
Sudanese Telecom Company (Sudatel)
01.2002 - 01.2005
Diploma in Telecom and Control Engineering -
Faculty of Engineering And Electronics
1999 - 2002
Managing HPE 3PAR StorServ I (India - Bangalore) - 2020
Managing HPE 3PAR StorServ II (India - Bangalore) - 2020
VMware V-sphere 6 Administrator (Sudacad) - 2018
Infrastructure as a Service (vCloud Director) (Sudacad)
Business Analysis Foundation (BCS) Certified (Egypt - Cairo)
ITIL Foundation v3 (Certified) (Egypt - Cairo)
ITIL Operational Support and Analysis (OSA) (Certified) (Egypt - Cairo)
Optical Fiber Installation & Testing (AFRALTI)
Leadership Management (Certified) - 2016
HP MSA Storage (Malaysia - KL) - 2015
HR for Non-HR Managers (Sudacad)
Microsoft Exchange Server 2013 (Sudacad)
Outsource Management (Sudacad)
MCSA 2012 (Egypt - Cairo)
Configuring Advanced Windows Server 2012 (Egypt - Cairo)
RHCSA/RHCE (Linux) (Sudacad)
MCITP (2008) (Sudacad)
Project Management Professional (Sudacad)
Fundamentals of Network Security (Sudacad)
Wireless Technology (Sudacad)
Networks Management (Sudacad)
Printer Maintenance (Sudacad)
PC's & Laptop's Maintenance (Jordan - Amman) - 2008
Huawei Cloud(HCIA) 2022 Egypt
Veritas NetBackup System 2023 Dubai
Expert IT Infrastructure Engineer
Sudanese Telecom Co. (SUDANI)
1 2021 - Current
Languagesproficiency
Native, Fluent (Professional and Academic Use)
References
- MR. Mohammed Kamal, Sudatel CIO, +249123005111
- MR. Mutasim Mohammed Omer, Infrastructure Senior Manager, +249120120324
Languagesproficiency
Native, Fluent (Professional and Academic Use)
References
- MR. Salah Ismail, Sudatel CIO, +249120120808
- MR. Mutasim Mohammed Omer, Infrastructure Senior Manager, +249120120324
Languagesproficiency
Native, Fluent (Professional and Academic Use)
References
- MR. Mohammed Kamal , Sudatel CIO, +249123005111
- MR. Mutasim Mohammed Omer, Infrastructure Senior Manager, +249120120324
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