Customer Support Chartbot
Mutebi Farooq
Guest Service
Dubai
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Guest Service Worker
Guest Service
Dubai
05.2021 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Created welcoming and comfortable environment for guests.
- Scheduled and confirmed restaurant reservations for guests.
Guest Service Worker
Guest Service
Kampala
09.2015 - 04.2019
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Provided accurate information regarding local attractions, restaurants and activities.
- Facilitated and coordinated transportation services for guests.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Created welcoming and comfortable environment for guests.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
Education
High School - Food Services Management
St,James High School
Masaka Uganda 10.2012 - 02.2017
Skills
Guest experiences
undefinedAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Number staff members.
- Resolved product issue through consumer testing.
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result by introducing Software for Type tasks.
Affiliations
- Association of Information Technology Professionals
- American Institute of Certified Public Accountants
- Project Management Institute
- Society of Human Resource Management
- International Association of Administrative Professionals
Additional Information
The primary duties of the guest service representative are to assist guests with check-in & check out processes, provide guest with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.
Software
Helpdesk software
Call Center Software
Certification
[Area of certification], [Company Name] - [Timeframe]
Timeline
Guest Service Worker
Guest Service
05.2021 - Current
[Area of certification], [Company Name] - [Timeframe]
04-2016
Certified [Job Title], [Company Name] - [Timeframe]
04-2016
Guest Service Worker
Guest Service
09.2015 - 04.2019
High School - Food Services Management
St,James High School
10.2012 - 02.2017
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