Muthu Manickam, CSCP,CSSBB, MITx
Dubai
Summary
I am an APICS-certified professional and Lean Six Sigma Black Belt with over 14 years of progressive experience in end-to-end Supply Chain Management and Logistics Operations. My career spans leading roles in ASIA/MENA across FMCG, E-commerce, and Logistics industries, where I have successfully led strategic initiatives to optimize supply chain efficiency, reduce operational costs, and enhance service levels. I bring deep expertise in demand forecasting, network optimization, warehouse management, and last-mile delivery, combined with a strong track record of implementing process improvements through data-driven methodologies and cross-functional leadership.
Overview
11
11
years of professional experience
Work History
Senior Manager Supply Chain- GCC
Landmark Group
Dubai
05.2024 - Current
- Leading end-to-end last-mile operations across KSA and UAE for Landmark Group’s logistics arm, with full P&L ownership for the XL/L business, generating over AED 60Mn in revenue.
- Managing 12 fulfilment and 6 cross-docking sites across UAE,KSA and Oman and driving operational excellence across fulfilment and delivery, focused on optimising space, unit economics, delivery efficiency and enhancing customer experience.
- Build and manage strategic client partnerships, acting as the primary point of contact for key accounts—driving growth, SLA compliance, and retention through tailored fulfilment solutions across Jafza, DWC, and Mainland.
- Program manage Fulfillment and Last Mile projects across UAE, KSA, Qatar and Oman
- Manage vendor operations across GCC for last-mile delivery, including vendor identification, evaluation, onboarding, contract/commercial discussions, SLA/KPI performance management, and continuous operational improvement
- Oversee fleet utilisation of ~600+ fleet across regions, rider governance and strategic partnerships to ensure scalable, cost-efficient operations.
- Committed to building a customer-first culture across fulfilment and last-mile teams by linking operational KPIs with CSAT, NPS, and continuous feedback loops to deliver consistent service improvements.
Senior Manager - Supply Chain Network
Flipkart Internet Private Limited
Bengaluru, IN
06.2023 - 05.2024
- Managed allocation planning of 3PL partners balancing Speed and CPS; Achieved a 5% lower CPS in 2023 through automated allocation planning.
- Handled high-priority customer escalations and logistics complaint governance, leading initiatives to reduce complaint rate, improve CSAT and NPS, and lower customer contact rates through proactive issue resolution and root cause elimination.
- Implemented VOC (Voice of Customer) and partner scorecard frameworks, directly correlating logistics KPIs with NPS and CSAT improvement.
- Instock Management of 3PL Micro FCs (~25 FCs across smaller towns in India).
- Launched Micro FCs to cater to Intracity volumes with shorter delivery SLAs; Launched 30 mins express delivery and 2 hr slotted delivery across metro cities.
- Enhanced delivery speed by introduction of SDD in 23 Cities delivering 20% of FK Volumes in Metros thru SDD network with better order cutoff than competitors.
- Lead the 3P Logistics team at FK working with Key partners like Delhivery, ECOM and SFX.
Head - Logistics & Supply Chain Design
Capiter Ecommerce LLC
Cairo
11.2021 - 12.2022
- Responsible for Optimization of Logistics/Delivery Cost for FnB and Electronics Verticals through Consolidation, Route Optimization, Reverse auctions.
- Implemented S&OP process and established weekly S&OP rigor; Established Logistics KPIs like NPS, Speed and Reach.
- Improved the Lifestyle of Delivery agents by enabling them to earn additional payouts by working as part time Sales agents while delivering Forward Orders.
- Introduced multi-run deliveries and tricycles for better vehicle utilization and cost savings.
Manager - E2E Supply Chain Planning
Flipkart Internet Private Limited
Bengaluru, EG
09.2018 - 11.2021
- Responsible for E2E Customer Experience/Supply Chain metrics like Breach, Speed and NPS for Non Large Supply Chain.
- Drove concept, feature and business execution for supply-chain orchestration features like E2E orchestration, Transportation Connection visibility, Pre-order orchestration and Inter-warehouse orchestration.
- Rewarded with 2 Team-awards for demonstrating results during 2019 peak event by devising semi-automation for end-to-end (E2E) orchestration for 15 Mn orders to keep breaches with 1.5%.
- Lead Projects like Multi run, SLA Computation for FBF/NFBF Fulfilment models and Spearheaded Grocery through Non Large project from Design to execution phase.
- Spearheaded process improvements by working with Operations to deploy Alternate Route Management for ~30 National and Regional lanes as a part of Business Continuity Program.
Manager - Supply Chain
Akzonobel India Limited
Bengaluru, IN
07.2015 - 09.2018
- Heading the Supply Planning Function for Marine and Protective Coatings business (Revenue ~150 Cr/month).
- Responsible for Warehousing and Logistics of 6 warehouses across the country spanning ~20k Sq.m.
- Responsible for Inventory Management and Distribution of Inventory to Partner channels for Vehicle refinish business.
Education
MASTERS IN - MANUFACTURING MANAGEMENT
BIRLA INSTITUTE OF TECHNOLOGY & SCIENCE
Skills
- Cross Border Logistics & Fulfillment
- Supply Planning
- Supply chain optimization
- Business Development
- Operations Management
- Theory of Constraints
- Process Improvements
- Project management
- Customer relationship management
- Demand Planning
- Distribution Planning
- Change management
Languages
Hindi
Advanced
C1
Hindi
Proficient
C2
Projects
- Activation of Cross Border/Cold Chain services for Logistiq
- Launched Non Large SDD service for FK across 25 cities
- Lead the FK core team and executed delivery of Groceries through FK's non large Supply chain Network
- Designed and Implemented SLA Computation algorithm for FK's Non Large business thereby reducing the time to compute SLA from days to Hours
Timeline
Senior Manager Supply Chain- GCC
Landmark Group
05.2024 - Current
Senior Manager - Supply Chain Network
Flipkart Internet Private Limited
06.2023 - 05.2024
Head - Logistics & Supply Chain Design
Capiter Ecommerce LLC
11.2021 - 12.2022
Manager - E2E Supply Chain Planning
Flipkart Internet Private Limited
09.2018 - 11.2021
Manager - Supply Chain
Akzonobel India Limited
07.2015 - 09.2018
MASTERS IN - MANUFACTURING MANAGEMENT
BIRLA INSTITUTE OF TECHNOLOGY & SCIENCE