Muthuraj Thiyagarajan
Dubai,UAE
Summary
Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Information Technology Engineer
AL RAHA GROUP OF COMPANIES
Dubai, UAE
12.2022 - Current
- Tracked computer system and network performance to identify root causes of issues.
- Provided prompt support to internal and customer-facing IT infrastructure.
- Installed, configured and maintained high-performing multiplatform technologies.
- Resolved technical faults across varied technologies, including servers, routers and hardware.
- Support and maintain company data and technological infrastructure
Repair, upgrade and configure desktop computers, servers and various office
peripherals
Deploying and enforcing security policies and procedures
IT support engineer
LINT CLOUD IT SERVICES PRIVATE LIMITED
Tirunelveli, India
07.2019 - 07.2022
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Manage and Monitor all installed IT systems
Date analysis, Software support, and administration. - Maintaining internet connection by LAN and WAN technologies.
- Server management (Windows 2012 Server RT).
- Network support for more than 180 system users at head office and site office. Also managing switch, routers and other IT hardware.
- Windows Server 2012, 2016 Management and data backup with Synology.
- Diagnosed network problems involving combination of hardware, software andcommunications issues.
CAD designer
I ART Design
Chennai, India
06.2016 - 06.2019
- Collected and collated data from architects and subcontractors to produce AutoCAD designs.
- Consulted with architects, customers and contractors about project details and integrations.
- Worked with latest drafting software to create fresh, accurate project drawings.
- Utilised Auto CAD to compile, sort and update library of reusable drawings.
Education
Bachelor of Engineering - MECHANICAL ENGINEERING
VV COLLEGE OF ENGINEERING
TAMIL NADU, INDIA 04.2012 - 04.2016
Skills
- Server Management
- Troubleshoot
- Firewall
- Networking
- Data Entry
- Exceptional communicator
- Computer Hardware
- Routing Protocol
Languages
Tamil
Native
English
Advanced
Hindi
Advanced
Malayalam
Intermediate
Timeline
Information Technology Engineer
AL RAHA GROUP OF COMPANIES
12.2022 - Current
IT support engineer
LINT CLOUD IT SERVICES PRIVATE LIMITED
07.2019 - 07.2022
CAD designer
I ART Design
06.2016 - 06.2019
Bachelor of Engineering - MECHANICAL ENGINEERING
VV COLLEGE OF ENGINEERING
04.2012 - 04.2016
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