MUTIGA BERNARD KIBURI
Nairobi
Summary
1)Finance: Experienced in recording all financial activities, for example, financial statements, financial transactions, cost control and budgetary preparations.
2)Relationship management; highly proficient in building relationships with clients and relevant stakeholders to increase business and ensure
customer retention and loyalty.
3)customer service; effective in ensuring customer inquiries are promptly addressed and their satisfaction is guaranteed.
4)ICT/ Computer skills; Proficient in handling Ms Word, Ms access, Ms powerpoint and ms publisher.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Sales and Marketing Manager
Perm Enterprises
Nairobi, Kenya
03.2020 - 02.2021
- Invoicing of suppliers and customers
- Wholesale and retail selling of hardware goods such as paint, taps, locks, pipes among others
- Supply of goods and commodities to construction sites and tenders to various institutions
- Record management for current stock and sales
- Monitoring daily sales activities
- Attending construction workshops to do face to face marketing
- Ensure brand visibility to our clients such as printing merchandise, brochures, social media advertising.
- Supported front-line sales teams with well-coordinated administrative operations.
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
Sales and customer service representative
Capsule Arts UAE
05.2022 - 03.2024
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Maintained excellent client satisfaction by providing in-depth support.
- Worked in collaboration with sales team to achieve collective targets and goals.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Listened actively to offer accurate information and best solution to their needs.
- Advised customers on availability, pricing and location of products.
Education
Microsoft office suite -
Nairobi Institute of Business studies
Kenya Certificate of Secondary Education - undefined
Brookshine secondary school
Bachelor of Business Administration - Business Management
the catholic university of eastern Africa
Kenya 02.2009 - 10.2011
Skills
- Customer relations
- Salesforce
- Financial planning
- Sales and marketing strategy
- Lead qualification
Languages
English
Proficient (C2)
Custom
Reference:-
Upon Request
Timeline
Sales and customer service representative
Capsule Arts UAE
05.2022 - 03.2024
Sales and Marketing Manager
Perm Enterprises
03.2020 - 02.2021
Bachelor of Business Administration - Business Management
the catholic university of eastern Africa
02.2009 - 10.2011
Microsoft office suite -
Nairobi Institute of Business studies
Kenya Certificate of Secondary Education - undefined
Brookshine secondary school
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