Mutoni Patience
abu dhabi
Summary
Hospitality professional with experience managing guest reservations, greeting guests warmly, and coordinating seating arrangements to ensure smooth service flow. Adept at handling guest inquiries, resolving complaints, and providing exceptional customer service to create welcoming atmospheres. Demonstrates teamwork and communication skills in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Hostess
yas links abu dhabi
Abu Dhabi
10.2025 - Current
- Greeted guests upon arrival, providing a warm, welcoming atmosphere to enhance customer experience.
- Assisted guests with seating arrangements, considering preferences and accessibility needs for optimal satisfaction.
- Managed reservation system efficiently, accommodating guest requests and maximising dining room occupancy.
- Directed guests to facilities within the establishment, such as restrooms and exits, enhancing overall guest experience.
- Used Microsoft Office to track information, update records and write correspondence.
waitress
Yas links abu dhabi
Abu Dhabi
12.2024 - 10.2025
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
- Greeted new customers and offered immediate seating assistance.
Education
Bachelor of Business Administration - Finance
UNILAK
Kigali Rwanda2022
Diploma of Higher Education - Computer science
SICO
Kigali Rwanda2016
Skills
- Customer service
- Guest relations
- Reservation management
- Dining room coordination
- Microsoft Office
- Food safety standards
- Attention to detail
- Customer satisfaction focus
- Hospitality etiquette
- Telephone etiquette
- Cash-handling expertise
Languages
English
Upper Intermediate
B2
Timeline
Hostess
yas links abu dhabi
10.2025 - Current
waitress
Yas links abu dhabi
12.2024 - 10.2025
Bachelor of Business Administration - Finance
UNILAK
Diploma of Higher Education - Computer science
SICO