Muwonge Charles

· Troubleshooting IT related problems – Hardware and Software.

• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

· Managing IT equipment and keeping stocks updated.

· Installing and configuring employees’ computers.

· Maintenance all conference rooms and IT areas to keep it clean and functional.

· Supervising network, access control systems, CCTV and other IT solutions in the studio.

· Researching new solutions that will improve our everyday work in the office.

· Preparing instructions for End Users as well as for internal IT department purposes.

· Providing support to End Users through all available channels to ensure the highest level of service quality.

• Created help desk tickets, troubleshot and resolved desktop issues.
• Developed and tested new product offerings prior to release to assist development team in bug identification.
• Offered new customers training to reduce frustration and improve customer satisfaction.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
• Answered questions and provided information to customers about new software or hardware.
• Assigned system permissions and set up computers to assist with onboarding new employees
• Configured hardware and granted system permissions to new employees.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.