MUYANG TEFEH MILDRET
Dubai
Summary
Motivated customer service/ sales agent with more than 5 years experience in boosting sales and customer loyalty through individualized service. Resourceful expert at learning customers needs, up selling to meet sales quotas. Committed in strengthening customer experience with positivity and professionalism when answering request and processing sales .
Overview
7
7
years of professional experience
Work History
CUSTOMER SERVICE/ SALES AGENT
EMIRATES AIRLINES DUBAI
01.2022 - Current
- I provide 100%,phone handling experience to all the customers that call our call center .
- Delivered superior customer service to retain existing customers and attract future customers.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently .
- Increased revenue with strategic upselling of products and services to existing customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Determined customer needs and interests to recommend Product or Service to customers.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfillment.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Achieved or exceeded company-defined sales quotas.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
CASHIER
NIKE SUN AND SANDS SPORTS LLC DUBAI
01.2018 - 12.2021
- Receive payment by cash, cheque, credit cards, vouchers, or automatic debits Greet customers, issue receipts, refunds, credit, or change due to customers Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change Establish or identify prices of goods, services or admission and tabulate bills using calculators, cash registers, or optical price scanners, keep counter clean and neat
- Resolve customer complains, give information about products and sell tickets
- Keep all period balance sheets of amounts and numbers of transactions, sort, count, wrap currency and coins
- Issue trading stamps, and redeem stamps and coupons Stock selves and mark prices on items, compile and maintain nonmonetary reports.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
SALES ASSOCIATE
Al SHAMSI HOLDING GROUP DUBAI
03.2017 - 01.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Bachelor In Education - Science of Education
UNIVERSITY OF BAMENDA CAMEROON
BAMENDA CAMEROON 09.2016
Skills
- Innovative with good analytical skills, loyalty, faithful, obedient, willing to work under pressure
- Good Microsoft word and excel skills Good aptitude for team work
- Always willing to learn and adapt very fast, and have excellent customer service skills
- Very good communication skills, good in human relationships, enthusiastic
- Drive to plan for and deliver results despite obstacles and setbacks
- Customer Service and Assistance
Languages
English
Bilingual or Proficient (C2)
Timeline
CUSTOMER SERVICE/ SALES AGENT
EMIRATES AIRLINES DUBAI
01.2022 - Current
CASHIER
NIKE SUN AND SANDS SPORTS LLC DUBAI
01.2018 - 12.2021
SALES ASSOCIATE
Al SHAMSI HOLDING GROUP DUBAI
03.2017 - 01.2018
Bachelor In Education - Science of Education
UNIVERSITY OF BAMENDA CAMEROON
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