Muyibat Yusuf
Dubai
Summary
Senior Executive Professional |Aviation-Healthcare-Ecommerce| "Going beyond merely communicating to ‘connecting’ with customers"
Overview
10
10
years of professional experience
Work History
Hub Supervisor Sort Center [Contract Role]
Amazon
Dubai
09.2021 - Current
- Oversee entire shift management operations in sort center from inbound to outbound
- Create and cultivate safe working environment by identifying safety opportunities across work Area
- Follow sort center workflow management plan to ensure critical areas of operations are performing at maximal uptime.
- Manage and train Associates to help deliver best service for our customer
- Ensure that customer orders are fulfilled in line with quality and safety guidelines
Patient Access Executive [Contract Role]
Burjeel Medical City
Abudhabi
01.2021 - 09.2021
- Delivered exceptional level of service to each patients by listening to concerns and answering questions.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Provide patients and families with information on hospital services, procedures, and protocols
- Respond to patients’ inquiries regarding physicians and services
- Provide patients with Superior customer service
Premium Customer Service Executive
Etihad Airways
Abudhabi
11.2014 - 11.2020
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Participated in team-building activities to enhance working relationships.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Saved cost by implementing cost-saving initiatives that addressed long-standing problems
Administrative Assistant
Wotek Fze
Dubai
07.2013 - 09.2014
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Front Office Administrator
Hawk Energy Limited
Dubai
11.2010 - 11.2012
- Resolved identified problems, improved operations and provided exceptional client support
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Responded to inquiries from callers seeking information.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Transcribed meeting minutes for recordkeeping and submitted to senior management.
- Interacted with customers by phone, email or in-person to provide information.
Education
Professional Diploma - Mass Communications
Bayero University
Kano,Nigeria07.2006
High School Leaving Certificate -
Ogba High School
Lagos,Nigeria2001
Skills
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Verbal and Written Communication
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Strong Analytical and Problem Solving Skills
Accomplishments
Awards with Etihad Airways:
Award of Top Ticket Seller (9 Tickets worth $55,000
revenue), 05/2015
Top Team Member with highest number of Guest
Feedback, 08 and 10,2015
Award of Top Seller (Total Sales of $90,000 revenue),
04/2016
Silver Winner Global Sales Competition, 09/2016
Shukran Award Recognition for consistently achieving
objectives in 2016
Award of Top Seller (Total Sales of $80,000 revenue),
04/2017
Shukran-best in attendance, First quarter 2017
Performance Rating 2017 - Exceed Expectations
(Frequently exceeds requirements and expectations)
Performance Rating 2018- Outstanding Performance
(Consistently achieves results significantly above
expectations
Timeline
Hub Supervisor Sort Center [Contract Role]
Amazon
09.2021 - Current
Patient Access Executive [Contract Role]
Burjeel Medical City
01.2021 - 09.2021
Premium Customer Service Executive
Etihad Airways
11.2014 - 11.2020
Administrative Assistant
Wotek Fze
07.2013 - 09.2014
Front Office Administrator
Hawk Energy Limited
11.2010 - 11.2012
Professional Diploma - Mass Communications
Bayero University
High School Leaving Certificate -
Ogba High School